IT Asset Management Specialist
Hyatt, Chicago, IL, United States
Overview
Hyatt seeks an enthusiastic IT Asset Specialist to join our IT Concierge Services. In this role, you will collaborate with various IT teams to manage the end-to-end lifecycle of hardware assets, track inventory, locate missing assets, optimize costs, and support IT policies and governance. Responsibilities
Tracks, maintains, and reports accurate records of assets throughout their lifecycle to support decision-making and compliance. Collaborates with Management, vendors, and Legal teams to support asset acquisition, maintenance, and disposal. Triage tickets to appropriate support groups, including proper escalation of Major Incidents. Reports and communicates asset performance, risks, and recommendations to leadership or clients. Manages accuracy of stock rooms and updates management on inventory requirements. Provides frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users to keep workstations operational. Qualifications
Experience Required : 3+ years of progressive experience in IT service management. Shows high proficiency in technology and data analytics tools used for asset tracking, reporting, and performance optimization. Exhibits strong communication and stakeholder management skills to clearly explain strategies, risks, and results to clients and leadership. Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) is highly desirable. Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency. Experience developing and implementing strategic initiatives to improve customer satisfaction and operational efficiency. Experience Preferred
Experience with ticketing management systems (ServiceNow preferred). Experience with Active Directory or an Identity Management System (Omada). Salary and Benefits
The salary range for this position is $60,800 - $70,000. The final pay rate/salary offered will depend on experience, skill level, and other qualifications for the role, as well as location. Pay will meet local requirements, including the local minimum wage rate.
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Hyatt seeks an enthusiastic IT Asset Specialist to join our IT Concierge Services. In this role, you will collaborate with various IT teams to manage the end-to-end lifecycle of hardware assets, track inventory, locate missing assets, optimize costs, and support IT policies and governance. Responsibilities
Tracks, maintains, and reports accurate records of assets throughout their lifecycle to support decision-making and compliance. Collaborates with Management, vendors, and Legal teams to support asset acquisition, maintenance, and disposal. Triage tickets to appropriate support groups, including proper escalation of Major Incidents. Reports and communicates asset performance, risks, and recommendations to leadership or clients. Manages accuracy of stock rooms and updates management on inventory requirements. Provides frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users to keep workstations operational. Qualifications
Experience Required : 3+ years of progressive experience in IT service management. Shows high proficiency in technology and data analytics tools used for asset tracking, reporting, and performance optimization. Exhibits strong communication and stakeholder management skills to clearly explain strategies, risks, and results to clients and leadership. Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) is highly desirable. Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency. Experience developing and implementing strategic initiatives to improve customer satisfaction and operational efficiency. Experience Preferred
Experience with ticketing management systems (ServiceNow preferred). Experience with Active Directory or an Identity Management System (Omada). Salary and Benefits
The salary range for this position is $60,800 - $70,000. The final pay rate/salary offered will depend on experience, skill level, and other qualifications for the role, as well as location. Pay will meet local requirements, including the local minimum wage rate.
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