Enrollment Management CRM Specialist
Mitchell College, New London, CT, United States
Company Description
Mitchell College is an inclusive, independent college located on a scenic waterfront campus in historic New London, Connecticut. For over 85 years, it has fostered a unique educational approach through the Mitchell Ability Model, focusing on mentoring, adaptability, self‑discovery, and career readiness for students with diverse learning styles. Committed to diversity, inclusion, and community collaboration, Mitchell encourages lifelong success through innovative and supportive environments. The college is part of the Great Northeast Athletic Conference (GNAC) and offers renowned programs, including the Bentsen Learning Center and the Mitchell Hub for Digital Innovation and Educational Excellence. At Mitchell, the belief is that any student can achieve what’s “Radically Possible.”
Role Description The Enrollment Management CRM Specialist is a full‑time, on‑site role based in New London, CT. The role involves maintaining and optimizing the college’s Customer Relationship Management (CRM) system and supporting enrollment and recruitment initiatives. Day‑to‑day responsibilities include:
Managing CRM workflows
Creating and analyzing reports and dashboards
Ensuring data integrity
Providing training to team members on CRM functionality
Collaborating with enrollment teams to improve systems, processes, and communication
Qualifications
Strong communication and customer service skills, with the ability to collaborate effectively with students, staff, and external stakeholders
Experience with credentialing and managing sensitive information
Knowledge of employee benefits and insurance policies as they relate to academic settings
Proficiency in CRM platforms, data analysis, and computer software applications
Detail‑oriented and capable of ensuring data accuracy and system efficiency
Bachelor’s degree or equivalent experience required; experience in higher education or related field is a plus
Ability to work independently and as part of a team, with strong problem‑solving and organizational skills
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Role Description The Enrollment Management CRM Specialist is a full‑time, on‑site role based in New London, CT. The role involves maintaining and optimizing the college’s Customer Relationship Management (CRM) system and supporting enrollment and recruitment initiatives. Day‑to‑day responsibilities include:
Managing CRM workflows
Creating and analyzing reports and dashboards
Ensuring data integrity
Providing training to team members on CRM functionality
Collaborating with enrollment teams to improve systems, processes, and communication
Qualifications
Strong communication and customer service skills, with the ability to collaborate effectively with students, staff, and external stakeholders
Experience with credentialing and managing sensitive information
Knowledge of employee benefits and insurance policies as they relate to academic settings
Proficiency in CRM platforms, data analysis, and computer software applications
Detail‑oriented and capable of ensuring data accuracy and system efficiency
Bachelor’s degree or equivalent experience required; experience in higher education or related field is a plus
Ability to work independently and as part of a team, with strong problem‑solving and organizational skills
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