Member Service Representative (Part-Time) - Groton
Navy Federal Credit Union, New London, CT, United States
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and functional independence in the role.
Responsibilities
Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross‑sell products and enhance member relationships through education.
Understand and comply with all relevant federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Ensure cash and other negotiable instruments are handled properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.
Required Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem‑solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high‑production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Effective skill exercising sound judgment and making informed decisions.
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
Effective verbal and written communication skills to engage with members and colleagues.
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures.
Experience in customer service, preferably in banking or a financial institution.
Hours Available Monday – Saturday, hours based on business needs. Part‑time hours are typically 20‑25+ hours a week. (Please note, during training longer hours will be required.)
Location 24 Sailfish Drive, Groton, Connecticut 06340. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the benefits page of the Navy Federal Career Site.
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Responsibilities
Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross‑sell products and enhance member relationships through education.
Understand and comply with all relevant federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Ensure cash and other negotiable instruments are handled properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.
Required Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem‑solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high‑production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Effective skill exercising sound judgment and making informed decisions.
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
Effective verbal and written communication skills to engage with members and colleagues.
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures.
Experience in customer service, preferably in banking or a financial institution.
Hours Available Monday – Saturday, hours based on business needs. Part‑time hours are typically 20‑25+ hours a week. (Please note, during training longer hours will be required.)
Location 24 Sailfish Drive, Groton, Connecticut 06340. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the benefits page of the Navy Federal Career Site.
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