Help Desk Analyst

Pay Rate: Up to $35/hr on W2

A major financial firm is seeking a

Desktop Support Engineer / Service Desk Analyst

to provide

onsite IT support

for employees and contractors in Dallas.

This role combines hands‑on support with automation and tooling, supporting

Windows, O365, MacOS, mobile devices, and infrastructure services

in a fast‑paced enterprise environment.

Key Responsibilities

Provide onsite desktop support for

Windows 11, O365, MacOS, mobile devices, laptops, and peripherals

Troubleshoot and resolve technical issues from incoming incidents using

ServiceNow

Monitor and diagnose end‑user issues using

Nexthink

and similar tools

Support conference room technology, device setup, and office moves

Document, track, and follow up on incidents to ensure resolution and user satisfaction

Develop automation solutions using

Power Automate

to streamline repetitive tasks

Partner with teams to improve infrastructure consumption and service delivery

Contribute to process improvements using Agile practices

Required Qualifications

Experience in

desktop support or service desk roles

in an enterprise environment

Strong troubleshooting skills across

hardware, software, and end‑user devices

Experience with

ServiceNow

or similar ticketing systems

Experience supporting

Windows, O365, MacOS, and mobile devices

Ability to work onsite

5 days/week in Dallas, TX

Strong communication, problem‑solving, and customer service skills

Technical Skills

Tools:

ServiceNow, Nexthink, Splunk, Aternity

Automation:

Microsoft Power Platform (Power Automate, Power BI)

Scripting:

Python, PowerShell, Shell scripting

Basic knowledge of

networking (TCP/IP, OSI model)

and infrastructure fundamentals

Familiarity with

APIs and cloud platforms (AWS, Azure, GCP)

Preferred Qualifications

Experience in financial services or regulated environments

Experience building automation for IT support workflows

Exposure to infrastructure services and cloud environments

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