Senior Creative Resources Associate
Compass Real Estate - Peninsula, New York, NY, United States
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
We’re hiring a
Senior Creative Resources Associate
to strengthen and scale the creative resourcing function for the Compass National Design Team. This role focuses on creative capacity planning, offshore partnership oversight, and AI-enabled workflow advancement - ensuring work is aligned to business priorities and positioned to scale sustainably.
This role is 100% onsite based out of our SD Office.
Lead Offshore Creative Resources
Serve as the business owner of an established offshore Creative Resources team, providing functional and operational leadership
Own performance standards, delivery quality, and resourcing accountability
Establish clear expectations, reporting frameworks, and ways of working
Partner with offshore leadership to elevate capability, consistency, and service levels
Ensure alignment between offshore capacity and national business priorities
Own governance routines, performance oversight, and escalation management
Own Resourcing Strategy & Capacity Planning
Define and evolve the resourcing model across national and regional creative portfolios in partnership with the Senior Creative Program Manager
Lead capacity planning and prioritization decisions within forecasting frameworks across a complex, high-volume pipeline
Partner with creative, marketing, and business leaders to align priorities and guide complex intake decisions
Ensure work is appropriately scoped and resourced to balance speed, quality, and sustainability
Monitor utilization trends and provide data-driven recommendations that improve forecast accuracy and operational efficiency
Own Project Management Platform & Workflow Infrastructure
Own intake standards, routing guardrails, and assignment criteria within the creative project management platform (Workfront)
Configure and refine workflows, intake forms, and routing logic to improve flow from request through delivery
Ensure scalable intake and balanced workload distribution across offshore and distributed resources
Monitor routing performance, SLA adherence, and capacity signals to proactively mitigate delivery risk
Implement targeted workflow improvements that strengthen prioritization, clarity, and throughput
Partner with the Senior Creative Program Manager on system governance, reporting visibility, and long-term platform enhancements
Drive adoption and accountability across intake and assignment processes
Advance AI-Enabled Resourcing & Automation
Own and evolve AI- and automation‑driven workflows across the end‑to‑end creative workflow with clear accountability for performance outcomes
Define and prioritize enhancements to bot‑enabled workflows in partnership with technology teams
Implement and optimize human + automation workflows that reduce manual intervention while improving consistency and speed
Lead field enablement efforts to ensure successful adoption of automated intake and routing processes
Use performance data to continuously refine automation rules, workflow logic, and system accuracy
Drive Cross-Functional Alignment
Serve as a clear subject matter expert on creative resourcing standards, capacity guardrails, and intake best practices
Partner with Creative, Marketing, Production, and Business stakeholders to align priorities and guide complex intake decisions
Communicate resourcing decisions, constraints, and SLA expectations with transparency and consistency
Surface forward‑looking risks related to scope, capacity, and delivery timelines, and recommend structured solutions
Guide stakeholders through workflow updates, automation enhancements, and evolving intake standards
Scale Operational Excellence
Strengthen accountability and consistency across intake, routing, and delivery workflows
Identify systemic friction points and implement structured, scalable process improvements
Leverage performance dashboards and operational data to improve throughput, predictability, and utilization health
Reinforce clear standards, documentation, and governance practices that support sustainable growth
Ensure resourcing operations can scale efficiently without linear increases in manual intervention
Impact You Will Drive
Increased forecast reliability and utilization efficiency through stronger resourcing governance and performance oversight
Improved speed and predictability of creative delivery from intake through completion
Stronger alignment between business demand and creative capacity through disciplined prioritization and workflow standards
Reduced manual intervention through AI‑ and automation‑enabled workflows
Clear offshore performance accountability and balanced workload distribution
Scalable resourcing systems that support continued organizational growth
What We’re Looking For
5-8 years of experience in creative operations, workforce planning, or resourcing
Experience working with offshore or distributed creative teams
Strong fluency in Workfront (or similar project management platforms), including workflow configuration
Experience working with automation, bot workflows, or AI‑enabled process improvements
Strong operational judgment in capacity planning, prioritization, and workflow governance
Ability to independently own complex systems in a high‑volume environment
Data‑informed decision‑maker comfortable leveraging dashboards and performance metrics
Strong communicator who can influence stakeholders and drive adoption
Systems thinker who thrives in ambiguity and evolving environments
Compensation The salary pay range for this position is $92,700 - $103,000; however, the base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants: Los Angeles County Fair Chance Notice
#J-18808-Ljbffr
We’re hiring a
Senior Creative Resources Associate
to strengthen and scale the creative resourcing function for the Compass National Design Team. This role focuses on creative capacity planning, offshore partnership oversight, and AI-enabled workflow advancement - ensuring work is aligned to business priorities and positioned to scale sustainably.
This role is 100% onsite based out of our SD Office.
Lead Offshore Creative Resources
Serve as the business owner of an established offshore Creative Resources team, providing functional and operational leadership
Own performance standards, delivery quality, and resourcing accountability
Establish clear expectations, reporting frameworks, and ways of working
Partner with offshore leadership to elevate capability, consistency, and service levels
Ensure alignment between offshore capacity and national business priorities
Own governance routines, performance oversight, and escalation management
Own Resourcing Strategy & Capacity Planning
Define and evolve the resourcing model across national and regional creative portfolios in partnership with the Senior Creative Program Manager
Lead capacity planning and prioritization decisions within forecasting frameworks across a complex, high-volume pipeline
Partner with creative, marketing, and business leaders to align priorities and guide complex intake decisions
Ensure work is appropriately scoped and resourced to balance speed, quality, and sustainability
Monitor utilization trends and provide data-driven recommendations that improve forecast accuracy and operational efficiency
Own Project Management Platform & Workflow Infrastructure
Own intake standards, routing guardrails, and assignment criteria within the creative project management platform (Workfront)
Configure and refine workflows, intake forms, and routing logic to improve flow from request through delivery
Ensure scalable intake and balanced workload distribution across offshore and distributed resources
Monitor routing performance, SLA adherence, and capacity signals to proactively mitigate delivery risk
Implement targeted workflow improvements that strengthen prioritization, clarity, and throughput
Partner with the Senior Creative Program Manager on system governance, reporting visibility, and long-term platform enhancements
Drive adoption and accountability across intake and assignment processes
Advance AI-Enabled Resourcing & Automation
Own and evolve AI- and automation‑driven workflows across the end‑to‑end creative workflow with clear accountability for performance outcomes
Define and prioritize enhancements to bot‑enabled workflows in partnership with technology teams
Implement and optimize human + automation workflows that reduce manual intervention while improving consistency and speed
Lead field enablement efforts to ensure successful adoption of automated intake and routing processes
Use performance data to continuously refine automation rules, workflow logic, and system accuracy
Drive Cross-Functional Alignment
Serve as a clear subject matter expert on creative resourcing standards, capacity guardrails, and intake best practices
Partner with Creative, Marketing, Production, and Business stakeholders to align priorities and guide complex intake decisions
Communicate resourcing decisions, constraints, and SLA expectations with transparency and consistency
Surface forward‑looking risks related to scope, capacity, and delivery timelines, and recommend structured solutions
Guide stakeholders through workflow updates, automation enhancements, and evolving intake standards
Scale Operational Excellence
Strengthen accountability and consistency across intake, routing, and delivery workflows
Identify systemic friction points and implement structured, scalable process improvements
Leverage performance dashboards and operational data to improve throughput, predictability, and utilization health
Reinforce clear standards, documentation, and governance practices that support sustainable growth
Ensure resourcing operations can scale efficiently without linear increases in manual intervention
Impact You Will Drive
Increased forecast reliability and utilization efficiency through stronger resourcing governance and performance oversight
Improved speed and predictability of creative delivery from intake through completion
Stronger alignment between business demand and creative capacity through disciplined prioritization and workflow standards
Reduced manual intervention through AI‑ and automation‑enabled workflows
Clear offshore performance accountability and balanced workload distribution
Scalable resourcing systems that support continued organizational growth
What We’re Looking For
5-8 years of experience in creative operations, workforce planning, or resourcing
Experience working with offshore or distributed creative teams
Strong fluency in Workfront (or similar project management platforms), including workflow configuration
Experience working with automation, bot workflows, or AI‑enabled process improvements
Strong operational judgment in capacity planning, prioritization, and workflow governance
Ability to independently own complex systems in a high‑volume environment
Data‑informed decision‑maker comfortable leveraging dashboards and performance metrics
Strong communicator who can influence stakeholders and drive adoption
Systems thinker who thrives in ambiguity and evolving environments
Compensation The salary pay range for this position is $92,700 - $103,000; however, the base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants: Los Angeles County Fair Chance Notice
#J-18808-Ljbffr