Customer Service Specialist - Automotive Finishes
Sherwin-Williams, Sioux Falls, SD, United States
Job Description
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin‑Williams products, and recommend the right solutions. The Customer Service Specialist is expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products.
Location & Hours The individual selected for this role will work at Automotive Branch #9401 located at 3610 W Tickman Street, Sioux Falls, SD 57107. This is a full‑time position Monday through Friday between 8 am and 5 pm, subject to business needs and the company’s operational requirements.
Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate all material‑handling, tinting, mixing and testing equipment in a safe manner
Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Comply with inventory control procedures and assist with bi‑annual inventory review
Complete monthly and quarterly safety training
Assist with the physical inventory process, which is conducted semi‑annually
Assist in promoting sales specials and initiatives
Based on business needs, keyholder responsibilities include completing branch opening and end‑of‑day procedures and making nightly bank deposits
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, with or without reasonable accommodation
Must have at least one (1) year of work experience in customer service, retail, or sales
Preferred Qualifications
At least one (1) year of work experience in a Sherwin‑Williams Automotive Branch or in the automotive industry
At least two (2) years of work experience in customer service, retail, or sales
At least one (1) year of work experience using material‑handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers)
High school diploma or GED
Compensation and Benefits Compensation decisions are based on the facts and circumstances of each case and may result in a placement within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions, including skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location. Wage and benefit information is accurate as of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
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Location & Hours The individual selected for this role will work at Automotive Branch #9401 located at 3610 W Tickman Street, Sioux Falls, SD 57107. This is a full‑time position Monday through Friday between 8 am and 5 pm, subject to business needs and the company’s operational requirements.
Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate all material‑handling, tinting, mixing and testing equipment in a safe manner
Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Comply with inventory control procedures and assist with bi‑annual inventory review
Complete monthly and quarterly safety training
Assist with the physical inventory process, which is conducted semi‑annually
Assist in promoting sales specials and initiatives
Based on business needs, keyholder responsibilities include completing branch opening and end‑of‑day procedures and making nightly bank deposits
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, with or without reasonable accommodation
Must have at least one (1) year of work experience in customer service, retail, or sales
Preferred Qualifications
At least one (1) year of work experience in a Sherwin‑Williams Automotive Branch or in the automotive industry
At least two (2) years of work experience in customer service, retail, or sales
At least one (1) year of work experience using material‑handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers)
High school diploma or GED
Compensation and Benefits Compensation decisions are based on the facts and circumstances of each case and may result in a placement within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions, including skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location. Wage and benefit information is accurate as of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
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