Service Advisor Commercial Focus
Bowen Scarff Ford, Kent, WA, United States
The responsibilities of a Commercial Service Advisor include greeting customers or operators, listening to their needs, ensuring documentation accuracy, working with fleet billing companies, completing estimates and coordinating repair schedules, and assisting with scheduling appointments as needed. The advisor may also set up loaner car requests, verify insurance, advise on warranty, sell extended warranty policies, and collect payment. They must operate and comply with Ford policy while providing an excellent customer experience, and follow up with customer experience reviews.
Service Advisor Compensation and Benefits
Competitive Pay Plan
Consistent Working Hours and alternating availability
Health Insurance, Dental, Vision plans
Washington State Paid Sick Leave compliance
Earned vacation available based on tenure
401(K) with employer match
Service Advisor Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Record vehicle condition and damage
Clearly record all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of the vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Prepare and submit to fleet billing companies in a timely manner
Verify contract coverage and parts coverage
Assist with prior approval process
Establish follow up time
Monitor progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Assist with customer review follow up
Establish and support a strong social media presence
Service Advisor Requirements
Previous experience at a Ford dealership is a plus
Ability to work a consistent schedule hours M-F
Ability to identify problems quickly
Knowledge of automobile systems
Knowledge of medium duty and commercial vehicles
Proven record of achieving exceptional customer satisfaction (CX, NPS, and FIRFT scores)
Past experience as a service advisor, assistant lane manager, assistant service manager, or service consultant
Very energetic personality
Problem solving and organizational skills
A desire for a long‑term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast‑paced environment
Positive, friendly attitude
High school diploma or equivalent
DMS experience (Tekion system a plus)
Equal Employment Opportunity We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Service Advisor Compensation and Benefits
Competitive Pay Plan
Consistent Working Hours and alternating availability
Health Insurance, Dental, Vision plans
Washington State Paid Sick Leave compliance
Earned vacation available based on tenure
401(K) with employer match
Service Advisor Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Record vehicle condition and damage
Clearly record all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of the vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Prepare and submit to fleet billing companies in a timely manner
Verify contract coverage and parts coverage
Assist with prior approval process
Establish follow up time
Monitor progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Assist with customer review follow up
Establish and support a strong social media presence
Service Advisor Requirements
Previous experience at a Ford dealership is a plus
Ability to work a consistent schedule hours M-F
Ability to identify problems quickly
Knowledge of automobile systems
Knowledge of medium duty and commercial vehicles
Proven record of achieving exceptional customer satisfaction (CX, NPS, and FIRFT scores)
Past experience as a service advisor, assistant lane manager, assistant service manager, or service consultant
Very energetic personality
Problem solving and organizational skills
A desire for a long‑term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast‑paced environment
Positive, friendly attitude
High school diploma or equivalent
DMS experience (Tekion system a plus)
Equal Employment Opportunity We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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