Customer Relations Specialist
Surgical Instrument Service Company (SIS), Glendale Heights, IL, United States
Customer Relations Specialist
SIS is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail, excellent organizational skills, and the ability to thrive in a fast‑paced environment. You’ll play a vital role in supporting both internal and external customers while helping ensure seamless day‑to‑day operations. Healthcare industry experience is a plus. About The Role
The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best‑in‑class customer experiences. Serving as a key connector across teams, you’ll help ensure accuracy, efficiency, and timely communication at every stage. What You’ll Do
Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner Develop and deliver accurate repair and sales quotations Create error‑free shipping documents, purchase orders, and work orders Provide strong follow‑through on open requests and action items Maintain detailed work order notes and communicate updates to all required parties Review daily order status reports and proactively identify and resolve issues Work cross‑functionally across all repair lab locations and external vendors to meet turnaround times What You Bring
Exceptional attention to detail and respect for timelines Ability to manage multiple priorities with accuracy and efficiency Strong critical‑thinking skills and sound judgment Self‑motivation, accountability, and a strong sense of ownership Integrity, energy, creativity, and a positive attitude A collaborative, team‑first mindset Clear, professional written and verbal communication skills Comfort with technology, including Office 365, iPad use, and general computer proficiency Benefits
Meaningful work that directly supports exceptional service for customers and patients A supportive, collaborative team environment Opportunities for learning, skill development, and career growth A fast‑paced role that offers variety and daily problem‑solving A culture that values your contributions and ideas Stability with opportunity in a quality‑driven organization A workplace that respects structure, accountability, and work‑life balance
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SIS is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail, excellent organizational skills, and the ability to thrive in a fast‑paced environment. You’ll play a vital role in supporting both internal and external customers while helping ensure seamless day‑to‑day operations. Healthcare industry experience is a plus. About The Role
The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best‑in‑class customer experiences. Serving as a key connector across teams, you’ll help ensure accuracy, efficiency, and timely communication at every stage. What You’ll Do
Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner Develop and deliver accurate repair and sales quotations Create error‑free shipping documents, purchase orders, and work orders Provide strong follow‑through on open requests and action items Maintain detailed work order notes and communicate updates to all required parties Review daily order status reports and proactively identify and resolve issues Work cross‑functionally across all repair lab locations and external vendors to meet turnaround times What You Bring
Exceptional attention to detail and respect for timelines Ability to manage multiple priorities with accuracy and efficiency Strong critical‑thinking skills and sound judgment Self‑motivation, accountability, and a strong sense of ownership Integrity, energy, creativity, and a positive attitude A collaborative, team‑first mindset Clear, professional written and verbal communication skills Comfort with technology, including Office 365, iPad use, and general computer proficiency Benefits
Meaningful work that directly supports exceptional service for customers and patients A supportive, collaborative team environment Opportunities for learning, skill development, and career growth A fast‑paced role that offers variety and daily problem‑solving A culture that values your contributions and ideas Stability with opportunity in a quality‑driven organization A workplace that respects structure, accountability, and work‑life balance
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