Assistant Property Manager
DMA Companies, Austin, TX, United States
Overview
DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of affordable multifamily housing.
Summary and Responsibilities The Assistant Property Manager reports directly to the Property Manager. As the Assistant Property Manager, you are responsible for supporting the Property Manager in the day-to-day operational tasks to ensure a well-functioning community administratively, financially, and socially. Positively represents DMA by adhering to quality standards and a customer focused approach.
What This Position Looks Like
Provide superior customer service to current and future residents of the community.
Assist the Property Manager with resident renewals.
Maintain up-to-date records of all vacant units.
Help resolve resident disputes and problems with a high level of customer service.
Schedule make-readies to prepare units for new residents.
Attract residents by advertising vacancies; obtaining referrals from current residents; explaining advantages of location and services; showing units.
Actively contact delinquent residents and communicate late notices and eviction notices. Adhere to company policies and procedures if rent is not received within a specified period of time.
Correctly enter resident payments in accounting system, explaining all variances.
Support, coordinate, and facilitate leasing, resident retention, concessions, and customer service activities. Maintain resident files. Provide leadership and guidance in the absence of the Property Manager.
Additional tasks or duties as assigned.
The Knowledge And Skills Needed From You
High School diploma or equivalent
2+ years experience with multifamily real estate required
Thorough understanding of fair housing laws and regulations
Experience with tax credit communities preferred
Proven experience with accounting and successful collections efforts
Proven success with driving collection and renewal efforts
Strong verbal and written communication skills, including ability to support a collaborative environment for all staff members
Excellent problem-solving skills; must be able to prioritize workload and delegate when appropriate
Must be able to meet time requirements of the position, including responding to after-hours emergencies
Excellent customer service skills and situation awareness
Above average understanding and comfortability using various technologies
Experience with AppFolio, BlueMoon/Redbook, Microsoft Office products (Word, Excel, SharePoint, and Teams), TDHCA, Dropbox, Paycor, and Zoom preferred
Working Environment / Physical Demands This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, extensive walking around the property, etc.) to tour, show, and inspect apartments daily. This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.), etc. Will use repetitive hand-wrist motion while using computer and writing. Must have normal range of vision to read and complete applications, leases, general paperwork and handle computerized duties; hearing and speech to communicate with prospects, residents, vendors, supervisors, and coworkers on the telephone or in person on a regular basis. Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, snow, etc.) when touring communities.
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Summary and Responsibilities The Assistant Property Manager reports directly to the Property Manager. As the Assistant Property Manager, you are responsible for supporting the Property Manager in the day-to-day operational tasks to ensure a well-functioning community administratively, financially, and socially. Positively represents DMA by adhering to quality standards and a customer focused approach.
What This Position Looks Like
Provide superior customer service to current and future residents of the community.
Assist the Property Manager with resident renewals.
Maintain up-to-date records of all vacant units.
Help resolve resident disputes and problems with a high level of customer service.
Schedule make-readies to prepare units for new residents.
Attract residents by advertising vacancies; obtaining referrals from current residents; explaining advantages of location and services; showing units.
Actively contact delinquent residents and communicate late notices and eviction notices. Adhere to company policies and procedures if rent is not received within a specified period of time.
Correctly enter resident payments in accounting system, explaining all variances.
Support, coordinate, and facilitate leasing, resident retention, concessions, and customer service activities. Maintain resident files. Provide leadership and guidance in the absence of the Property Manager.
Additional tasks or duties as assigned.
The Knowledge And Skills Needed From You
High School diploma or equivalent
2+ years experience with multifamily real estate required
Thorough understanding of fair housing laws and regulations
Experience with tax credit communities preferred
Proven experience with accounting and successful collections efforts
Proven success with driving collection and renewal efforts
Strong verbal and written communication skills, including ability to support a collaborative environment for all staff members
Excellent problem-solving skills; must be able to prioritize workload and delegate when appropriate
Must be able to meet time requirements of the position, including responding to after-hours emergencies
Excellent customer service skills and situation awareness
Above average understanding and comfortability using various technologies
Experience with AppFolio, BlueMoon/Redbook, Microsoft Office products (Word, Excel, SharePoint, and Teams), TDHCA, Dropbox, Paycor, and Zoom preferred
Working Environment / Physical Demands This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, extensive walking around the property, etc.) to tour, show, and inspect apartments daily. This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.), etc. Will use repetitive hand-wrist motion while using computer and writing. Must have normal range of vision to read and complete applications, leases, general paperwork and handle computerized duties; hearing and speech to communicate with prospects, residents, vendors, supervisors, and coworkers on the telephone or in person on a regular basis. Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, snow, etc.) when touring communities.
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