Automotive Business Development Representative (BDC) / Internet Sales
DARCARS Automotive Group, Englewood, NJ, United States
Overview
DARCARS Lexus of Englewood
is now looking for an
Automotive Business Development Representative (BDC) / Internet Sales
to join our team!
As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.
The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction.
Responsibilities
Pull and manage leads through our CRM
Respond promptly to inquiries via phone, text, chat, or email
Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
Follow communication scripts to maintain consistency and quality
Log all customer interactions in real-time
Build strong working relationships with dealership personnel
Meet or exceed performance goals, including response time and conversion metrics
Learn and train with the manufacturer to become an expert
Required qualifications
Excellent written and verbal communication skills
To be computer savvy
Strong attention to detail and organizational skills
High energy, positive attitude, and a team-first mentality
Ability to multi-task and manage leads efficiently
Willingness to learn and grow in a fast-paced environment
Availability to work evenings, weekends, and most holidays
Preferred but not required
Previous experience in customer service, sales, or call center environments
Automotive experience a plus, but not necessary – we provide full training!
CRM experience (e.g., DriveCentric, VinSolutions, Elead)
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
Internal career advancement opportunities
In this role, you'll:
Respond to inquiries via phone, text, chat, or email
Answer as a knowledgeable first point of contact on products, services, and the DARCARS brand
Log all customer interactions in real-time
We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
#J-18808-Ljbffr
is now looking for an
Automotive Business Development Representative (BDC) / Internet Sales
to join our team!
As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.
The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction.
Responsibilities
Pull and manage leads through our CRM
Respond promptly to inquiries via phone, text, chat, or email
Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
Follow communication scripts to maintain consistency and quality
Log all customer interactions in real-time
Build strong working relationships with dealership personnel
Meet or exceed performance goals, including response time and conversion metrics
Learn and train with the manufacturer to become an expert
Required qualifications
Excellent written and verbal communication skills
To be computer savvy
Strong attention to detail and organizational skills
High energy, positive attitude, and a team-first mentality
Ability to multi-task and manage leads efficiently
Willingness to learn and grow in a fast-paced environment
Availability to work evenings, weekends, and most holidays
Preferred but not required
Previous experience in customer service, sales, or call center environments
Automotive experience a plus, but not necessary – we provide full training!
CRM experience (e.g., DriveCentric, VinSolutions, Elead)
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
Internal career advancement opportunities
In this role, you'll:
Respond to inquiries via phone, text, chat, or email
Answer as a knowledgeable first point of contact on products, services, and the DARCARS brand
Log all customer interactions in real-time
We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
#J-18808-Ljbffr