Trade Sales Manager
Pella Windows & Doors of the Carolinas and Southwest Virginia, Bluffton, SC, United States
Overview
Position Summary
The Trade Sales Manager oversees the Trade Sales team. This role reports directly to the Trade General Sales Manager and collaborates closely with other leadership. The Trade Sales Manager is accountable for total team performance, including individual performance of Sales Representatives, ensuring all metrics meet or exceed budgeted expectations. This role may work from either Columba, SC or Charleston, SC, with regular field time in assigned markets. The manager will also run appointments when needed to support appropriate lead times and maintain customer coverage. Responsibilities
Maintain proper staffing levels for sales and support roles in assigned markets. Spend the majority of time in the field coaching and developing Trade Sales Representatives. Train sales processes, selling techniques, and Pella-specific practices. Ensure all team members have the tools, resources, and support needed to succeed. Foster a positive team culture by motivating employees, reinforcing accountability, and addressing negativity proactively. Essential Duties & Responsibilities
Team Leadership & Development Maintain proper staffing levels for sales and support roles in assigned markets. Spend the majority of time in the field coaching and developing Trade Sales Representatives. Train sales processes, selling techniques, and Pella-specific practices. Ensure all team members have the tools, resources, and support needed to succeed. Foster a positive team culture by motivating employees, reinforcing accountability, and addressing negativity proactively. Performance Management Manage Trade Sales team performance using key Pella metrics including (but not limited to): Sales volume Average discount Yield per opportunity Average order size Close rate CSR “Very Satisfied” rating Returns & allowances Order and pricing accuracy Maintain personal sales performance metrics consistent with expectations for Sales Representatives. Showroom & Lead Generation
Train showroom staff on effective lead generation strategies. Manage showroom team performance, including: Accurate capture of marketing data Conversion of contacts to leads and leads to opportunities Proper scheduling of appointments for optimal market coverage Showroom presentation skills and overall showroom appearance and maintenance ACE & Process Management
Manage ACE workflow, ensuring: Fair and appropriate distribution of opportunities to each rep Timely and accurate follow-up and updates on each opportunity Correct and timely resulting of opportunities in the Pella Direct Website Customer & Operations Support
Oversee Accounts Receivable within assigned markets. Resolve customer issues promptly and professionally. Track sales data and generate monthly and annual sales reports. Assist with annual budget and business plan development. Ensure compliance with all Pella Carolina policies and procedures. Collaborate with cross-functional departments and complete additional tasks as required by management. Qualifications
Bachelor’s degree or equivalent experience Minimum 1 year of in-home sales management experience Minimum 5 years of consumer direct sales experience Experience with windows, doors, or related building products preferred Demonstrated leadership and goal-setting capabilities Experience in sales training, coaching, and development Strong computer proficiency (CRM, Microsoft Office, etc.) Excellent organizational, communication, and interpersonal skills Pay / Benefits
$85,000 - $115,000 depending on experience Quarterly Bonus Structure Sales Incentive Trips Car Allowance
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Position Summary
The Trade Sales Manager oversees the Trade Sales team. This role reports directly to the Trade General Sales Manager and collaborates closely with other leadership. The Trade Sales Manager is accountable for total team performance, including individual performance of Sales Representatives, ensuring all metrics meet or exceed budgeted expectations. This role may work from either Columba, SC or Charleston, SC, with regular field time in assigned markets. The manager will also run appointments when needed to support appropriate lead times and maintain customer coverage. Responsibilities
Maintain proper staffing levels for sales and support roles in assigned markets. Spend the majority of time in the field coaching and developing Trade Sales Representatives. Train sales processes, selling techniques, and Pella-specific practices. Ensure all team members have the tools, resources, and support needed to succeed. Foster a positive team culture by motivating employees, reinforcing accountability, and addressing negativity proactively. Essential Duties & Responsibilities
Team Leadership & Development Maintain proper staffing levels for sales and support roles in assigned markets. Spend the majority of time in the field coaching and developing Trade Sales Representatives. Train sales processes, selling techniques, and Pella-specific practices. Ensure all team members have the tools, resources, and support needed to succeed. Foster a positive team culture by motivating employees, reinforcing accountability, and addressing negativity proactively. Performance Management Manage Trade Sales team performance using key Pella metrics including (but not limited to): Sales volume Average discount Yield per opportunity Average order size Close rate CSR “Very Satisfied” rating Returns & allowances Order and pricing accuracy Maintain personal sales performance metrics consistent with expectations for Sales Representatives. Showroom & Lead Generation
Train showroom staff on effective lead generation strategies. Manage showroom team performance, including: Accurate capture of marketing data Conversion of contacts to leads and leads to opportunities Proper scheduling of appointments for optimal market coverage Showroom presentation skills and overall showroom appearance and maintenance ACE & Process Management
Manage ACE workflow, ensuring: Fair and appropriate distribution of opportunities to each rep Timely and accurate follow-up and updates on each opportunity Correct and timely resulting of opportunities in the Pella Direct Website Customer & Operations Support
Oversee Accounts Receivable within assigned markets. Resolve customer issues promptly and professionally. Track sales data and generate monthly and annual sales reports. Assist with annual budget and business plan development. Ensure compliance with all Pella Carolina policies and procedures. Collaborate with cross-functional departments and complete additional tasks as required by management. Qualifications
Bachelor’s degree or equivalent experience Minimum 1 year of in-home sales management experience Minimum 5 years of consumer direct sales experience Experience with windows, doors, or related building products preferred Demonstrated leadership and goal-setting capabilities Experience in sales training, coaching, and development Strong computer proficiency (CRM, Microsoft Office, etc.) Excellent organizational, communication, and interpersonal skills Pay / Benefits
$85,000 - $115,000 depending on experience Quarterly Bonus Structure Sales Incentive Trips Car Allowance
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