Workplace & Real Estate Operations Manager
Klaviyo, Boston, MA, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About The Team And Role The Workplace & Real Estate Operations Manager plays a critical role in enabling how Klaviyo’s workplaces and employee experiences operate at scale. This role sits within the Communications, Workplace and Experiences team and serves as the operational backbone across workplace operations, real estate, and employee experience programs. This role partners closely with Finance, People Leadership, Real Estate, and Workplace teams to manage planning, budgets, leases, and vendor relationships across Klaviyo’s global office portfolio. They will also bring operational rigor and structure to how the team plans initiatives, manages resources, and executes projects. We are looking for someone who thrives in operational environments, enjoys building systems that scale, and takes pride in ensuring the details behind great employee experiences run seamlessly.
How You'll Make a Difference
Lead operational oversight of workplace and real estate budgets, partnering with Finance and People Leadership on planning, forecasting, and spend management
Own lease management processes across Klaviyo’s global office portfolio, including tracking lease obligations, key dates, renewals, and financial commitments
Partner closely with CBRE and internal Real Estate leadership on lease negotiations, landlord coordination, and real estate operational planning
Manage vendor relationships across workplace operations and employee experience programs, including contract management, renewals, and performance oversight
Support real estate and workplace initiatives in, providing operational coordination and project management for office projects and space planning efforts
Establish and improve operational processes that help the Communications, Workplace and Experiences team manage budgets, vendors, and initiatives effectively
Coordinate planning rhythms and calendars across Communications, Employee Experience, and Real Estate teams to improve alignment and visibility
Partner across functions to ensure workplace initiatives, programs, and office operations are well organized, well resourced, and delivered effectively
Identify opportunities to improve operational efficiency, vendor performance, and cost management across workplace and employee experience programs
Who You Are
Strong operational leader with experience managing budgets, vendors, and business operations in a complex organization
Highly organized with exceptional attention to detail and the ability to manage multiple priorities and projects simultaneously
Strong financial and analytical skills with experience managing budgets, forecasts, and operational spending
Experience managing vendor relationships including contract negotiation, renewals, and performance oversight
Experience supporting lease management, real estate operations, or corporate workplace operations
Strong project management skills with the ability to bring structure and clarity to complex initiatives
Excellent communication and collaboration skills with the ability to work across multiple teams and leadership stakeholders
Ability to identify operational gaps and proactively improve systems and processes
Comfortable operating in a fast paced and evolving environment
Education And Experience
Bachelor’s degree in business, operations, real estate, finance, or a related field, or equivalent experience
8+ years of experience in operations, workplace operations, real estate operations, business operations, or a related field
Experience managing budgets and financial planning for operational teams
Experience managing vendor contracts and operational partnerships
Experience working with corporate real estate partners, brokers, or firms such as CBRE preferred
Experience supporting multi location or global workplace operations preferred
Compensation Base Pay Range for U.S. Locations: $112,000—$168,000 USD. In addition to base salary, compensation may include participation in the company’s annual cash bonus plan, variable compensation for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and well‑being benefits based on eligibility.
Equal Opportunity Statement Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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About The Team And Role The Workplace & Real Estate Operations Manager plays a critical role in enabling how Klaviyo’s workplaces and employee experiences operate at scale. This role sits within the Communications, Workplace and Experiences team and serves as the operational backbone across workplace operations, real estate, and employee experience programs. This role partners closely with Finance, People Leadership, Real Estate, and Workplace teams to manage planning, budgets, leases, and vendor relationships across Klaviyo’s global office portfolio. They will also bring operational rigor and structure to how the team plans initiatives, manages resources, and executes projects. We are looking for someone who thrives in operational environments, enjoys building systems that scale, and takes pride in ensuring the details behind great employee experiences run seamlessly.
How You'll Make a Difference
Lead operational oversight of workplace and real estate budgets, partnering with Finance and People Leadership on planning, forecasting, and spend management
Own lease management processes across Klaviyo’s global office portfolio, including tracking lease obligations, key dates, renewals, and financial commitments
Partner closely with CBRE and internal Real Estate leadership on lease negotiations, landlord coordination, and real estate operational planning
Manage vendor relationships across workplace operations and employee experience programs, including contract management, renewals, and performance oversight
Support real estate and workplace initiatives in, providing operational coordination and project management for office projects and space planning efforts
Establish and improve operational processes that help the Communications, Workplace and Experiences team manage budgets, vendors, and initiatives effectively
Coordinate planning rhythms and calendars across Communications, Employee Experience, and Real Estate teams to improve alignment and visibility
Partner across functions to ensure workplace initiatives, programs, and office operations are well organized, well resourced, and delivered effectively
Identify opportunities to improve operational efficiency, vendor performance, and cost management across workplace and employee experience programs
Who You Are
Strong operational leader with experience managing budgets, vendors, and business operations in a complex organization
Highly organized with exceptional attention to detail and the ability to manage multiple priorities and projects simultaneously
Strong financial and analytical skills with experience managing budgets, forecasts, and operational spending
Experience managing vendor relationships including contract negotiation, renewals, and performance oversight
Experience supporting lease management, real estate operations, or corporate workplace operations
Strong project management skills with the ability to bring structure and clarity to complex initiatives
Excellent communication and collaboration skills with the ability to work across multiple teams and leadership stakeholders
Ability to identify operational gaps and proactively improve systems and processes
Comfortable operating in a fast paced and evolving environment
Education And Experience
Bachelor’s degree in business, operations, real estate, finance, or a related field, or equivalent experience
8+ years of experience in operations, workplace operations, real estate operations, business operations, or a related field
Experience managing budgets and financial planning for operational teams
Experience managing vendor contracts and operational partnerships
Experience working with corporate real estate partners, brokers, or firms such as CBRE preferred
Experience supporting multi location or global workplace operations preferred
Compensation Base Pay Range for U.S. Locations: $112,000—$168,000 USD. In addition to base salary, compensation may include participation in the company’s annual cash bonus plan, variable compensation for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and well‑being benefits based on eligibility.
Equal Opportunity Statement Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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