Customer Service Representative (Bilingual)
ViaPlus, Broomfield, CO, United States
Job Title
Customer Service Representative – Broomfield, CO (On‑site)
Job Summary The Call Center Customer Service Representative (CSR) will be responsible for handling customer inquiries at the Service Center. Position requires excellent organizational skills, attention to detail, and the ability to interface effectively with internal and external customers. Excellent written and oral communication skills are preferred. CSR may be reassigned to other schedules to balance manpower or meet the needs of the company.
Responsibilities
Promote positive customer relations with customers and coworkers
Answer routine and non‑routine customer calls daily
Acquire a working knowledge of our database
Communicate effectively with a variety of people across various levels within and outside the organization
Consistently meet or exceed established productivity, schedule adherence, and quality standards
Quickly and accurately identify and assess individual needs, and take appropriate actions to satisfy those needs
Provide information about products and services
Maintain customer records by updating account information
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Follow all company rules and procedures
Deal with customers in a courteous, polite, and professional manner at all times
Respond to all web and email customer correspondence
Process incoming customer (CSC) transactions
Respond to customer voicemails
Provide support for the customer service center as needed
Follow communication procedures, guidelines, and policies
Maintain outstanding attendance
Qualifications
Excellent phone etiquette
Excellent written and verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to clients
Be extremely detail‑oriented, efficient, and possess superior written and verbal communication skills
Strong interpersonal skills
Compassion and empathy for customer situations and excellent listening skills
Excellent customer service skills with the ability to build and maintain customer relationships
Energetic, self‑motivated, and quick‑thinking
Ability to work both independently and in a team environment while being flexible and open to learning new experiences in a fast‑paced, changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Ability to organize and write correspondence and memos logically and methodically
Ability to present information to customers, clients, and other employees of the organization effectively
Apply common sense understanding to carry out detailed written or oral instructions
Handle problems involving a few concrete variables in standardized situations
Excellent computer skills, including knowledge of various Microsoft Office programs
Handle difficult customers or situations
Ability to work varied shifts
Education & Experience
High school diploma or general education degree (GED)
A minimum of six months of Call Center experience preferred
Bilingual Spanish preferred
Supervisory Responsibilities None.
Work Environment Regularly required to use hands and reach with hands and arms, hear, and talk. Working and navigating on a computer. Occasionally required to stand, sit, stoop, kneel, crouch, and walk. May occasionally lift or move up to 20 pounds. Work environment is usually moderate to loud.
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Job Summary The Call Center Customer Service Representative (CSR) will be responsible for handling customer inquiries at the Service Center. Position requires excellent organizational skills, attention to detail, and the ability to interface effectively with internal and external customers. Excellent written and oral communication skills are preferred. CSR may be reassigned to other schedules to balance manpower or meet the needs of the company.
Responsibilities
Promote positive customer relations with customers and coworkers
Answer routine and non‑routine customer calls daily
Acquire a working knowledge of our database
Communicate effectively with a variety of people across various levels within and outside the organization
Consistently meet or exceed established productivity, schedule adherence, and quality standards
Quickly and accurately identify and assess individual needs, and take appropriate actions to satisfy those needs
Provide information about products and services
Maintain customer records by updating account information
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Follow all company rules and procedures
Deal with customers in a courteous, polite, and professional manner at all times
Respond to all web and email customer correspondence
Process incoming customer (CSC) transactions
Respond to customer voicemails
Provide support for the customer service center as needed
Follow communication procedures, guidelines, and policies
Maintain outstanding attendance
Qualifications
Excellent phone etiquette
Excellent written and verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to clients
Be extremely detail‑oriented, efficient, and possess superior written and verbal communication skills
Strong interpersonal skills
Compassion and empathy for customer situations and excellent listening skills
Excellent customer service skills with the ability to build and maintain customer relationships
Energetic, self‑motivated, and quick‑thinking
Ability to work both independently and in a team environment while being flexible and open to learning new experiences in a fast‑paced, changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Ability to organize and write correspondence and memos logically and methodically
Ability to present information to customers, clients, and other employees of the organization effectively
Apply common sense understanding to carry out detailed written or oral instructions
Handle problems involving a few concrete variables in standardized situations
Excellent computer skills, including knowledge of various Microsoft Office programs
Handle difficult customers or situations
Ability to work varied shifts
Education & Experience
High school diploma or general education degree (GED)
A minimum of six months of Call Center experience preferred
Bilingual Spanish preferred
Supervisory Responsibilities None.
Work Environment Regularly required to use hands and reach with hands and arms, hear, and talk. Working and navigating on a computer. Occasionally required to stand, sit, stoop, kneel, crouch, and walk. May occasionally lift or move up to 20 pounds. Work environment is usually moderate to loud.
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