Senior Advisor, Client Engagement
Publicis Groupe, Chicago, IL, United States
Overview
How You’ll Make an Impact
This role is for a Senior Advisor, Client Engagement professional who will serve as the primary liaison between clients and Epsilon's teams, ensuring successful product and service delivery! This person will lead a matrixed, cross-functional team, orchestrating efforts to achieve client business outcomes while leading expectations and financial goals.
This position offers an outstanding opportunity to be at the forefront of Epsilon's transformation to a unified delivery model. You'll play a vital role in crafting this new function, directly contributing to business growth and streamlining how Epsilon delivers value to its customers. The role provides a high level of autonomy and leadership, allowing you to lead sophisticated projects, drive collaboration across a multicultural and geographically dispersed organization, and directly influence client satisfaction and success.
By leading client engagements from end to end and ensuring financial goals are met, you will directly contribute to Epsilon's business growth. You will improve the value provided to clients and contribute to the formalization of Client Engagement an essential component of the company's strategic evolution.
Responsibilities What You’ll Achieve
Career growth:
As an IC leader within the newly formalized Client Engagement function, you will have a direct impact on how Epsilon operates, crafting a clear pathway for professional growth within the organization. This role also provides significant exposure to various departments (sales, client services, delivery) and senior leadership, which can lead to future leadership roles.
Skills honed:
You will refine your project and program oversight capabilities, improve your client rapport skills, and cultivate your financial insight in a practical, fast-paced environment. The role also requires guiding and providing feedback to cross‑functional teams, improving your leadership and communication abilities within a "matrixed" setting.
Qualifications Who You Are
What you’ll bring with you:
Bachelor’s degree or equivalent experience
5+ years of industry‑specific experience
2+ years of managerial experience
Program and project management experience
Experience of at least 2 years in a customer‑facing position
Experience in the Martech or Adtech industries
Why you might stand out from other talent:
Consistent record to work collaboratively and build positive relationships with both internal and external teams
Demonstrated ability to excel in a dynamic environment with shifting priorities and optimally lead challenges and uncertainties.
Base Salary: $96,000.00 - $144,000.00
Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Benefits
Time to Recharge:
Flexible time off (FTO), 15 paid holidays
Time to Recover:
Paid sick time
Family Well‑Being:
Parental
ew child leave, childcare & elder care assistance, adoption assistance
Extra Perks:
Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer.
Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901‑4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
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Responsibilities What You’ll Achieve
Career growth:
As an IC leader within the newly formalized Client Engagement function, you will have a direct impact on how Epsilon operates, crafting a clear pathway for professional growth within the organization. This role also provides significant exposure to various departments (sales, client services, delivery) and senior leadership, which can lead to future leadership roles.
Skills honed:
You will refine your project and program oversight capabilities, improve your client rapport skills, and cultivate your financial insight in a practical, fast-paced environment. The role also requires guiding and providing feedback to cross‑functional teams, improving your leadership and communication abilities within a "matrixed" setting.
Qualifications Who You Are
What you’ll bring with you:
Bachelor’s degree or equivalent experience
5+ years of industry‑specific experience
2+ years of managerial experience
Program and project management experience
Experience of at least 2 years in a customer‑facing position
Experience in the Martech or Adtech industries
Why you might stand out from other talent:
Consistent record to work collaboratively and build positive relationships with both internal and external teams
Demonstrated ability to excel in a dynamic environment with shifting priorities and optimally lead challenges and uncertainties.
Base Salary: $96,000.00 - $144,000.00
Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Benefits
Time to Recharge:
Flexible time off (FTO), 15 paid holidays
Time to Recover:
Paid sick time
Family Well‑Being:
Parental
ew child leave, childcare & elder care assistance, adoption assistance
Extra Perks:
Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer.
Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901‑4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
#J-18808-Ljbffr