Senior Customer Relations Trainer, PSA
Collectors, Santa Ana, CA, United States
Overview
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, modernizing the process to help collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since 1986, we have graded and authenticated millions of items and employ more than 3,000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
Onsite and Interview Process We require candidates to have cameras on during video interviews to foster meaningful conversations. Some steps may occur by phone. For remote roles, on-site interviews may be requested as part of final stages. We understand there may be accommodation needs and will discuss them with your recruiter. This role is onsite at our Santa Ana, CA corporate headquarters.
Position Senior Customer Relations Training Specialist
What You’ll Do
Assist training in all key areas of the Customer Relations department, delivering training to new hires, temporary employees, and existing staff.
Develop annual programs and teaching plans for all employees.
Support onboarding and training for Customer Relations personnel.
Coordinate with team members, fellow trainers, technical writers, and the Training Manager to meet training needs.
Identify future training needs and create curricula with guidance from the Customer Relations Supervisor to facilitate training.
Improve policies, procedures, and processes; draft documents and reports within Customer Relations and implement optimal solutions; measure improvements.
Who You Are
B.S. or B.A. preferred
2-4+ years of experience in a training environment
Fluent in English with strong written and verbal communication; able to present information to individuals and groups at multiple levels
Reliable attendance and flexibility for occasional later shifts
Strong computer skills (Gmail, Google Drive, Google Slides, etc.)
Proven experience training others; experience designing training events in a corporate setting with technical writing skills
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or classroom training, e-learning, workshops, simulations)
Strong planning, problem-solving, and project management skills; detail-oriented and organized
Ability to present complex information to diverse audiences
Excellent written and verbal skills, interpersonal skills, conflict resolution, and time management
Physical Requirements
Computer use: typing, mouse work, and extended computer use
Hand use: regular hand use for various tasks
Hearing: ability to hear alarms, signals, and verbal instructions
Lifting and carrying: up to 40 pounds
Phone use: ability to talk on the phone and operate a computer and phone system
Compensation Hourly rate: The reasonable estimated hourly rate is $28. Actual compensation varies by location, level, experience, and skills. This role may be eligible for bonuses, commissions, or other forms of compensation; ask your recruiter for details.
Reasons to Join Us
Health Insurance: Medical, Dental, and Vision for full-time employees
Additional Benefits: Fertility, commuter, and educational assistance
401(k) Matching Plan
Paid vacation and ten company-paid holidays
Employee discounts on select grading services
Flexible hours and work arrangements
Fun working environment with team celebrations and events
Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate work eligibility.
We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other protected status. Accommodation requests can be emailed to people@collectors.com.
U.S. residents: for disclosures relating to personal information collected during the employment process, see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.
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Onsite and Interview Process We require candidates to have cameras on during video interviews to foster meaningful conversations. Some steps may occur by phone. For remote roles, on-site interviews may be requested as part of final stages. We understand there may be accommodation needs and will discuss them with your recruiter. This role is onsite at our Santa Ana, CA corporate headquarters.
Position Senior Customer Relations Training Specialist
What You’ll Do
Assist training in all key areas of the Customer Relations department, delivering training to new hires, temporary employees, and existing staff.
Develop annual programs and teaching plans for all employees.
Support onboarding and training for Customer Relations personnel.
Coordinate with team members, fellow trainers, technical writers, and the Training Manager to meet training needs.
Identify future training needs and create curricula with guidance from the Customer Relations Supervisor to facilitate training.
Improve policies, procedures, and processes; draft documents and reports within Customer Relations and implement optimal solutions; measure improvements.
Who You Are
B.S. or B.A. preferred
2-4+ years of experience in a training environment
Fluent in English with strong written and verbal communication; able to present information to individuals and groups at multiple levels
Reliable attendance and flexibility for occasional later shifts
Strong computer skills (Gmail, Google Drive, Google Slides, etc.)
Proven experience training others; experience designing training events in a corporate setting with technical writing skills
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or classroom training, e-learning, workshops, simulations)
Strong planning, problem-solving, and project management skills; detail-oriented and organized
Ability to present complex information to diverse audiences
Excellent written and verbal skills, interpersonal skills, conflict resolution, and time management
Physical Requirements
Computer use: typing, mouse work, and extended computer use
Hand use: regular hand use for various tasks
Hearing: ability to hear alarms, signals, and verbal instructions
Lifting and carrying: up to 40 pounds
Phone use: ability to talk on the phone and operate a computer and phone system
Compensation Hourly rate: The reasonable estimated hourly rate is $28. Actual compensation varies by location, level, experience, and skills. This role may be eligible for bonuses, commissions, or other forms of compensation; ask your recruiter for details.
Reasons to Join Us
Health Insurance: Medical, Dental, and Vision for full-time employees
Additional Benefits: Fertility, commuter, and educational assistance
401(k) Matching Plan
Paid vacation and ten company-paid holidays
Employee discounts on select grading services
Flexible hours and work arrangements
Fun working environment with team celebrations and events
Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate work eligibility.
We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other protected status. Accommodation requests can be emailed to people@collectors.com.
U.S. residents: for disclosures relating to personal information collected during the employment process, see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.
#J-18808-Ljbffr