Assistant Executive Director
Cedarhurst Senior Living, Frankfort, IL, United States
Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.
Position Summary The Assistant Executive Director (AED) reports directly to the Executive Director and supports the leadership and oversight of all aspects of daily operations. This role supervises the business office and assists with financial management, resident relations, employee support, and community engagement. The AED ensures alignment with company values, regulatory requirements, and organizational goals by delivering accurate reporting, supporting staff and residents, and maintaining effective communication with families. In the absence of the Executive Director, the AED assumes responsibility for managing community operations and driving performance excellence.
Essential Functions
Manage the functions of the business office, including assisting with sales functions, conducting tours, and participating in community events.
Participate in planning and implementing strategies for the efficient operation of the community.
Assist in development of Operating and Capital Expenditure Budget and ensure compliance with financial goals.
Prepare financial and operational reports on a regular basis (monthly or weekly).
Serve as principal telephone and office receptionist, as necessary.
Support the Executive Director in management tasks and assume their responsibilities during absence.
Manage applicant tracking system oversight, onboarding, training, disciplinary actions, terminations, and reporting of workers’ compensation claims, ensuring compliance with state regulations and internal policies.
Maintain employee timecards and ensure accurate payroll data submission to Human Resources.
Reconcile credit card transactions, code receipts, and provide relevant transaction information.
Submit change requests to Home Office in a timely manner as resident billing and activity occur, with comprehensive supporting documentation.
Track and bill resident accounts for one-time charges in the property management system.
Initiate credit card transactions for guest meal sales when necessary.
Act as the primary point of contact for residents and their families regarding billing, contract questions, and other business‑related inquiries.
Work with residents or their power of attorney to address payment issues, including returned receipts and outstanding accounts receivable.
Assist residents/POAs with submission of invoices to LTC insurance.
Maintain a close liaison with residents and their organizations, keeping informed at all times of their desires and requirements.
Ensure the preservation and protection of community property by managing it responsibly in accordance with established policies and procedures.
Manage and maintain accurate and compliant resident and employee files.
Order office supplies as needed.
Ensure effective communication is utilized by community staff with residents’ families concerning residents’ care.
Work well with others, take direction from management, and initiate conflict intervention and resolution when needed.
Other duties as assigned.
Qualifications
Two (2) years of managerial experience in a senior care community with proven leadership and organizational skills; state‑required license/certification for operating an Assisted Living/Memory Care community is desired.
Bachelor’s degree in business administration, finance, healthcare administration, or a related field preferred but not required.
CPR or BLS certification preferred.
Experience with accounting functions such as accounts payable/receivable, posting ledgers, balancing, and reconciling accounts preferred.
Basic understanding of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Working Conditions
May need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas.
May occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
Must communicate effectively and identify/interpret written information.
May need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
Required to follow all infection prevention and control protocols, including the use of PPE when necessary.
Involved in all staff activities aimed at fostering teamwork, unity, and morale.
Required to stay current on all training and ongoing education initiatives; expected to pursue continuous learning.
Benefits and Why Work At Cedarhurst
Core values guide how we work together and how we care for those we serve; we expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable.
Comprehensive training and opportunities for personal and professional growth; commitment to promoting from within.
Competitive benefits package including medical, life, long‑term disability coverage, and a 401(k) plan with company match after one year for eligible employees.
Unique rewards system (GROW Points) celebrating hard work and dedication; perks such as exclusive Skechers shoe discounts, early paycheck access, and more.
We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.
Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.
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Position Summary The Assistant Executive Director (AED) reports directly to the Executive Director and supports the leadership and oversight of all aspects of daily operations. This role supervises the business office and assists with financial management, resident relations, employee support, and community engagement. The AED ensures alignment with company values, regulatory requirements, and organizational goals by delivering accurate reporting, supporting staff and residents, and maintaining effective communication with families. In the absence of the Executive Director, the AED assumes responsibility for managing community operations and driving performance excellence.
Essential Functions
Manage the functions of the business office, including assisting with sales functions, conducting tours, and participating in community events.
Participate in planning and implementing strategies for the efficient operation of the community.
Assist in development of Operating and Capital Expenditure Budget and ensure compliance with financial goals.
Prepare financial and operational reports on a regular basis (monthly or weekly).
Serve as principal telephone and office receptionist, as necessary.
Support the Executive Director in management tasks and assume their responsibilities during absence.
Manage applicant tracking system oversight, onboarding, training, disciplinary actions, terminations, and reporting of workers’ compensation claims, ensuring compliance with state regulations and internal policies.
Maintain employee timecards and ensure accurate payroll data submission to Human Resources.
Reconcile credit card transactions, code receipts, and provide relevant transaction information.
Submit change requests to Home Office in a timely manner as resident billing and activity occur, with comprehensive supporting documentation.
Track and bill resident accounts for one-time charges in the property management system.
Initiate credit card transactions for guest meal sales when necessary.
Act as the primary point of contact for residents and their families regarding billing, contract questions, and other business‑related inquiries.
Work with residents or their power of attorney to address payment issues, including returned receipts and outstanding accounts receivable.
Assist residents/POAs with submission of invoices to LTC insurance.
Maintain a close liaison with residents and their organizations, keeping informed at all times of their desires and requirements.
Ensure the preservation and protection of community property by managing it responsibly in accordance with established policies and procedures.
Manage and maintain accurate and compliant resident and employee files.
Order office supplies as needed.
Ensure effective communication is utilized by community staff with residents’ families concerning residents’ care.
Work well with others, take direction from management, and initiate conflict intervention and resolution when needed.
Other duties as assigned.
Qualifications
Two (2) years of managerial experience in a senior care community with proven leadership and organizational skills; state‑required license/certification for operating an Assisted Living/Memory Care community is desired.
Bachelor’s degree in business administration, finance, healthcare administration, or a related field preferred but not required.
CPR or BLS certification preferred.
Experience with accounting functions such as accounts payable/receivable, posting ledgers, balancing, and reconciling accounts preferred.
Basic understanding of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Working Conditions
May need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas.
May occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
Must communicate effectively and identify/interpret written information.
May need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
Required to follow all infection prevention and control protocols, including the use of PPE when necessary.
Involved in all staff activities aimed at fostering teamwork, unity, and morale.
Required to stay current on all training and ongoing education initiatives; expected to pursue continuous learning.
Benefits and Why Work At Cedarhurst
Core values guide how we work together and how we care for those we serve; we expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable.
Comprehensive training and opportunities for personal and professional growth; commitment to promoting from within.
Competitive benefits package including medical, life, long‑term disability coverage, and a 401(k) plan with company match after one year for eligible employees.
Unique rewards system (GROW Points) celebrating hard work and dedication; perks such as exclusive Skechers shoe discounts, early paycheck access, and more.
We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.
Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.
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