Community Impact Manager
POAH Communities, Chicago, IL, United States
About Us
POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
About The Role POAH Communities is seeking a creative, driven
Community Impact Manager
to lead POAH Communities’ Community Impact efforts on site. The Washington at Woodlawn Park comprises sixteen vintage apartment buildings in the Woodlawn and Washington Park neighborhoods. In the aftermath of the real estate crash, POAH worked with the City of Chicago and Mercy Portfolio Services to invest HUD Neighborhood Stabilization Funds in the acquisition and renovation of eleven walk-up buildings that were vacant and in disrepair. The Community Investment Corporation provided construction and permanent financing and POAH worked with Elevate Energy to install solar thermal panels and other energy efficiency measures in the building. POAH acquired another five troubled buildings throughout the neighborhood in the subsequent years and refinanced the 16-building portfolio in 2017 to streamline financing costs, secure long-term project-based rental assistance, capitalize repairs, and invest further in the quality of life and curb appeal at the buildings.
About Your Impact Reporting to the VP, Community Impact, and working closely with property management and Community Impact teams, the
Community Impact Manager
will be responsible for developing and managing community engagement and impact strategy. The strategy will seek to create opportunity and empower residents in POAH Communities’ strategic outcome areas: housing stability, health, education, financial stability, employment and community engagement.
Lead community assessment and engagement process, to include household level surveys, stakeholder engagement and strategic planning and implementation
Work collaboratively and creatively to develop relationships with a variety of non-profit organizations and public entities, including direct service organizations, community development groups, local colleges and universities, public officials and more
Develop strategy for engaging resident feedback and community input, including focus groups, community outreach events, engagement with local stakeholders
Identify or create leadership development, capacity building and community engagement opportunities for returning and new residents
Utilize relationships with organizations and public entities to develop programs, partnerships, referrals and creative opportunities for resident success.
Identify promising programs or opportunities for seniors, youth and families in the community
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Establish goals, track and measure progress; analyze and use resident and program data as the basis for continuous improvement
Compile and analyze resident and property data to identify unique needs, trends and opportunities
Lead team in establishing goals, and tracking and measuring progress
Coordinate among providers to help residents access services and supports
Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms.
Continuously review and analyze performance indicators, assist in the assembly and presentation of performance data for a variety of stakeholders
Serve as primary point of contact for POAH Communities’ Community Impact program for assigned property/portfolio.
About You
College Degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
At least four years of relevant experience required
Knowledge of resident services “best practices” and/or experience in comparable community development or human services field
Familiarity with property management in affordable rental housing
Ability to manage data and conduct basic data analysis
Possess strong oral and written communication skills
Proven success in building and sustaining strong relationships with team members, partners and community stakeholders
Resourceful in solving problems and maximizing resources
Basic proficiency in the use of computers including Word, Outlook and Excel
Ability to work periodic overtime and flexible hours required, including weekends and evenings
Salary is competitive and commensurate with experience. Benefits include full health and life insurance, a generous earned leave program, and a 401k retirement plan with company match. POAH Communities is an equal opportunity employer, committed to diversity in the workforce.
Benefits At Poah Communities
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
Pay Rate: $67,031- $$67,031
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About The Role POAH Communities is seeking a creative, driven
Community Impact Manager
to lead POAH Communities’ Community Impact efforts on site. The Washington at Woodlawn Park comprises sixteen vintage apartment buildings in the Woodlawn and Washington Park neighborhoods. In the aftermath of the real estate crash, POAH worked with the City of Chicago and Mercy Portfolio Services to invest HUD Neighborhood Stabilization Funds in the acquisition and renovation of eleven walk-up buildings that were vacant and in disrepair. The Community Investment Corporation provided construction and permanent financing and POAH worked with Elevate Energy to install solar thermal panels and other energy efficiency measures in the building. POAH acquired another five troubled buildings throughout the neighborhood in the subsequent years and refinanced the 16-building portfolio in 2017 to streamline financing costs, secure long-term project-based rental assistance, capitalize repairs, and invest further in the quality of life and curb appeal at the buildings.
About Your Impact Reporting to the VP, Community Impact, and working closely with property management and Community Impact teams, the
Community Impact Manager
will be responsible for developing and managing community engagement and impact strategy. The strategy will seek to create opportunity and empower residents in POAH Communities’ strategic outcome areas: housing stability, health, education, financial stability, employment and community engagement.
Lead community assessment and engagement process, to include household level surveys, stakeholder engagement and strategic planning and implementation
Work collaboratively and creatively to develop relationships with a variety of non-profit organizations and public entities, including direct service organizations, community development groups, local colleges and universities, public officials and more
Develop strategy for engaging resident feedback and community input, including focus groups, community outreach events, engagement with local stakeholders
Identify or create leadership development, capacity building and community engagement opportunities for returning and new residents
Utilize relationships with organizations and public entities to develop programs, partnerships, referrals and creative opportunities for resident success.
Identify promising programs or opportunities for seniors, youth and families in the community
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Establish goals, track and measure progress; analyze and use resident and program data as the basis for continuous improvement
Compile and analyze resident and property data to identify unique needs, trends and opportunities
Lead team in establishing goals, and tracking and measuring progress
Coordinate among providers to help residents access services and supports
Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms.
Continuously review and analyze performance indicators, assist in the assembly and presentation of performance data for a variety of stakeholders
Serve as primary point of contact for POAH Communities’ Community Impact program for assigned property/portfolio.
About You
College Degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
At least four years of relevant experience required
Knowledge of resident services “best practices” and/or experience in comparable community development or human services field
Familiarity with property management in affordable rental housing
Ability to manage data and conduct basic data analysis
Possess strong oral and written communication skills
Proven success in building and sustaining strong relationships with team members, partners and community stakeholders
Resourceful in solving problems and maximizing resources
Basic proficiency in the use of computers including Word, Outlook and Excel
Ability to work periodic overtime and flexible hours required, including weekends and evenings
Salary is competitive and commensurate with experience. Benefits include full health and life insurance, a generous earned leave program, and a 401k retirement plan with company match. POAH Communities is an equal opportunity employer, committed to diversity in the workforce.
Benefits At Poah Communities
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
Pay Rate: $67,031- $$67,031
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