Regional Service Director
TES Recruiting, Graham, NC, United States
The Regional Service Director is responsible for leading and expanding service operations across the Southeast U.S., currently overseeing service centers in Florida and North Carolina, with a strategic focus on growth into Georgia and surrounding markets. This role ensures operational excellence, drives revenue growth, and delivers best-in-class customer support for aerial lift equipment.
Core Responsibilities Service Operations Leadership
Oversee performance of Florida and North Carolina service centers
Standardize processes, KPIs, and service quality across all locations
Drive efficiency, uptime, and turnaround performance
Lead Service Managers and technical teams
Build a high-performance, safety-focused culture
Recruit, train, and retain skilled technicians
Customer Experience
Ensure high customer satisfaction and responsiveness
Manage key accounts and service escalations
Support service contracts and aftermarket growth
Own regional service P&L
Manage budgets, forecasting, and cost controls
Drive revenue growth in service, parts, and support
Expansion & Growth
Execute expansion strategy into Georgia and new markets
Identify locations, build business cases, and launch operations
Scale service infrastructure to support company growth
Compliance & Safety
Ensure adherence to OSHA and company safety standards
Maintain high-quality service delivery and documentation
Cross-Functional Collaboration
Partner with Sales, Parts, and Engineering teams
Support warranty, technical resolution, and product feedback
First-time fix rate
Safety performance
Mena Time to Repair
Mean time to Invoice
Total Revenue
Service Backlog
Qualifications
7–10+ years in service operations (heavy equipment or aerial lift preferred)
Experience managing multi-location teams
Strong P&L and operational leadership experience
Technical knowledge (hydraulic, mechanical, electrical systems)
Travel
25-30% travel across the Southeast region
Reporting
Reports to: Head of NA After Sales
Direct Reports: Service Managers (current and future locations)
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Core Responsibilities Service Operations Leadership
Oversee performance of Florida and North Carolina service centers
Standardize processes, KPIs, and service quality across all locations
Drive efficiency, uptime, and turnaround performance
Lead Service Managers and technical teams
Build a high-performance, safety-focused culture
Recruit, train, and retain skilled technicians
Customer Experience
Ensure high customer satisfaction and responsiveness
Manage key accounts and service escalations
Support service contracts and aftermarket growth
Own regional service P&L
Manage budgets, forecasting, and cost controls
Drive revenue growth in service, parts, and support
Expansion & Growth
Execute expansion strategy into Georgia and new markets
Identify locations, build business cases, and launch operations
Scale service infrastructure to support company growth
Compliance & Safety
Ensure adherence to OSHA and company safety standards
Maintain high-quality service delivery and documentation
Cross-Functional Collaboration
Partner with Sales, Parts, and Engineering teams
Support warranty, technical resolution, and product feedback
First-time fix rate
Safety performance
Mena Time to Repair
Mean time to Invoice
Total Revenue
Service Backlog
Qualifications
7–10+ years in service operations (heavy equipment or aerial lift preferred)
Experience managing multi-location teams
Strong P&L and operational leadership experience
Technical knowledge (hydraulic, mechanical, electrical systems)
Travel
25-30% travel across the Southeast region
Reporting
Reports to: Head of NA After Sales
Direct Reports: Service Managers (current and future locations)
#J-18808-Ljbffr