Manager, Omnichannel Pharmacy Experience
CVS Health, Woonsocket, RI, United States
Overview
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary : Are you passionate about making a difference in the lives of others, being recognized for your talent and expertise in making solid business decisions, while shaping the future of healthcare? Consider joining as a Manager on the Omnichannel Pharmacy Experience team! The Manager, Omnichannel Pharmacy Experience, will be responsible for executing our omnichannel pharmacy strategy as it relates to clinical support and creating simplicity for our patients to manage their prescriptions and overall health. You will be an instrumental member of a high-performing team focused on developing and scaling high-impact products and services aimed at improving the CVS Health customer experience. You will play an integral role in enhancing the customer experience by enabling seamless navigation of pharmacy across different channels. This position requires strong collaboration skills as it is necessary to work cross functionally and influence our internal partners, store teams & field leadership. Some of the key partners you may work with include Digital, IT, Pharmacy Operations, Patient Safety, Legal, & Field Leadership.
Responsibilities
Develop business cases informed by qualitative and quantitative insights, create then execute test-and-learn opportunities designed to validate assumptions and demonstrate value in scaling an opportunity with a customer-first mindset
Design and implement processes and systems for scaled implementation of successful pilots and track progress against key milestones, including senior leadership readouts and program value reporting
Be the business lead for select customer digital experiences that make it easy for patients to manage their overall health
Be agile and dive into products that are in different phases of the product development lifecycle to support continued execution of initiatives and become the subject matter expert to inform the path forward
Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to impact and influence to drive innovation
Conduct analyses (e.g. root cause investigations, problem solving), articulating conclusions and making recommendations to leadership concisely in a variety of formats
Required Qualifications
2+ years of experience within product management, strategy, operations, consulting, retail pharmacy, or a similar field within a highly regulated industry
Ability to travel up to 10% of time for meetings, events, etc.
Strong organizational and work planning skills and ability to manage multiple priorities independently
Strong problem-solving and critical thinking skills
Ability to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
Results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals
Independent, curious, and eager to tackle a wide variety of problems and able to quickly develop deep knowledge and understanding of new domains
A positive, team-oriented mindset with a willingness to work on multiple work streams and support tasks that may not be in your immediate portfolio
Preferred Qualifications
Comfortable speaking and presenting in group environments and with senior leaders
Experience in influencing without authority
Advanced degree preferred (e.g., PharmD, MBA)
Education
Bachelor’s Degree or Equivalent experience
Additional Details
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: The Typical Pay Range For This Role Is $66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary : Are you passionate about making a difference in the lives of others, being recognized for your talent and expertise in making solid business decisions, while shaping the future of healthcare? Consider joining as a Manager on the Omnichannel Pharmacy Experience team! The Manager, Omnichannel Pharmacy Experience, will be responsible for executing our omnichannel pharmacy strategy as it relates to clinical support and creating simplicity for our patients to manage their prescriptions and overall health. You will be an instrumental member of a high-performing team focused on developing and scaling high-impact products and services aimed at improving the CVS Health customer experience. You will play an integral role in enhancing the customer experience by enabling seamless navigation of pharmacy across different channels. This position requires strong collaboration skills as it is necessary to work cross functionally and influence our internal partners, store teams & field leadership. Some of the key partners you may work with include Digital, IT, Pharmacy Operations, Patient Safety, Legal, & Field Leadership.
Responsibilities
Develop business cases informed by qualitative and quantitative insights, create then execute test-and-learn opportunities designed to validate assumptions and demonstrate value in scaling an opportunity with a customer-first mindset
Design and implement processes and systems for scaled implementation of successful pilots and track progress against key milestones, including senior leadership readouts and program value reporting
Be the business lead for select customer digital experiences that make it easy for patients to manage their overall health
Be agile and dive into products that are in different phases of the product development lifecycle to support continued execution of initiatives and become the subject matter expert to inform the path forward
Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to impact and influence to drive innovation
Conduct analyses (e.g. root cause investigations, problem solving), articulating conclusions and making recommendations to leadership concisely in a variety of formats
Required Qualifications
2+ years of experience within product management, strategy, operations, consulting, retail pharmacy, or a similar field within a highly regulated industry
Ability to travel up to 10% of time for meetings, events, etc.
Strong organizational and work planning skills and ability to manage multiple priorities independently
Strong problem-solving and critical thinking skills
Ability to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
Results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals
Independent, curious, and eager to tackle a wide variety of problems and able to quickly develop deep knowledge and understanding of new domains
A positive, team-oriented mindset with a willingness to work on multiple work streams and support tasks that may not be in your immediate portfolio
Preferred Qualifications
Comfortable speaking and presenting in group environments and with senior leaders
Experience in influencing without authority
Advanced degree preferred (e.g., PharmD, MBA)
Education
Bachelor’s Degree or Equivalent experience
Additional Details
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: The Typical Pay Range For This Role Is $66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr