Provider Relations Manager
Conduent, Helena, MT, United States
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Provider Relations Manager As the Provider Relations Manager, you will lead a complex Medicaid provider enrollment and support team, overseeing daily tasks, setting priorities, and coordinating activities to ensure timely completion. Leveraging your leadership experience, you'll guide and mentor team members, driving performance and adherence to company policies and procedures. Your expertise will significantly impact the team's effectiveness, foster efficiency, and drive operational success.
Responsibilities
Managing a provider enrollment department to effectively and efficiently meet service-level agreements.
Managing the provider support call center team, driving productivity, monitoring daily metrics, and providing direction to supervisory and lead staff.
Managing the field representation team to ensure providers’ escalated issues are handled and a proactive approach is taken to support the Montana provider community.
Managing the publications support team, providing leadership and direction, managing SLA and expected deadlines.
Interacting with Department of Health and Human Services personnel concerning provider support requirements.
Ensuring that stated quality objectives are consistently achieved.
Updating various performance and status reports, maintaining desk‑level procedures.
Conducting counseling sessions with employees to ensure they meet expected performance metrics.
Reviewing, approving, and managing team timecards for accuracy and compliance.
Leading all provider relations internal and external meetings, developing agendas, facilitating discussions, and ensuring timely distribution of accurate meeting minutes.
Administering annual performance reviews with employees.
Requirements
Three years of experience working in a healthcare support organization in a leadership capacity.
Excellent organizational, analytical, and communication skills.
Able to work in a fast‑paced, production‑oriented environment.
Excellent client‑relationship skills.
Demonstrated leadership experience, effectively guiding and mentoring team members.
Understanding and application of concepts in medical claims processing and basic knowledge of other disciplines.
Preferred
Bachelor's degree.
Benefits
Health and welfare benefits.
Retirement savings plan.
Employee discounts.
Career growth opportunities.
Paid training.
Paid time off.
Great work environment.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. The estimated salary range for this role is $58,000 – $68,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation by submitting the request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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Provider Relations Manager As the Provider Relations Manager, you will lead a complex Medicaid provider enrollment and support team, overseeing daily tasks, setting priorities, and coordinating activities to ensure timely completion. Leveraging your leadership experience, you'll guide and mentor team members, driving performance and adherence to company policies and procedures. Your expertise will significantly impact the team's effectiveness, foster efficiency, and drive operational success.
Responsibilities
Managing a provider enrollment department to effectively and efficiently meet service-level agreements.
Managing the provider support call center team, driving productivity, monitoring daily metrics, and providing direction to supervisory and lead staff.
Managing the field representation team to ensure providers’ escalated issues are handled and a proactive approach is taken to support the Montana provider community.
Managing the publications support team, providing leadership and direction, managing SLA and expected deadlines.
Interacting with Department of Health and Human Services personnel concerning provider support requirements.
Ensuring that stated quality objectives are consistently achieved.
Updating various performance and status reports, maintaining desk‑level procedures.
Conducting counseling sessions with employees to ensure they meet expected performance metrics.
Reviewing, approving, and managing team timecards for accuracy and compliance.
Leading all provider relations internal and external meetings, developing agendas, facilitating discussions, and ensuring timely distribution of accurate meeting minutes.
Administering annual performance reviews with employees.
Requirements
Three years of experience working in a healthcare support organization in a leadership capacity.
Excellent organizational, analytical, and communication skills.
Able to work in a fast‑paced, production‑oriented environment.
Excellent client‑relationship skills.
Demonstrated leadership experience, effectively guiding and mentoring team members.
Understanding and application of concepts in medical claims processing and basic knowledge of other disciplines.
Preferred
Bachelor's degree.
Benefits
Health and welfare benefits.
Retirement savings plan.
Employee discounts.
Career growth opportunities.
Paid training.
Paid time off.
Great work environment.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. The estimated salary range for this role is $58,000 – $68,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation by submitting the request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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