Merrill Market Client Relationship Manager
Bank of America, El Paso, TX, United States
The Market Client Relationship Manager (MCRM) reports to the Division Client Relationship Executive (DCRE) and the Merrill Wealth Management Market Executive (ME). They oversee Wealth Management Client Associates, operations staff and the branch’s operations department and lead the execution of the Market Strategy Plans.
Responsibilities
Leads the service delivery model and wealth management banking strategy to drive business growth
Hires, develops, and leads a cross‑functional team to support advisors and deliver outstanding client service
Supervises financial transactions and operations to drive risk‑management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
Oversees the client service experience and reviews approval of new client accounts
Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed client service expectations and operational excellence goals
Managerial Responsibilities
Diversity & Inclusion Champion: models an inclusive environment aligned to company D&I goals
Manager of Process & Data: demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data‑based decision making and continuous improvement
Enterprise Advocate & Communicator: communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
Risk Manager: ensures proper risk discipline, controls and culture are in place
People Manager & Coach: provides coaching and feedback to motivate and improve performance
Financial Steward: actively manages expenses and budgets aligned with objectives
Enterprise Talent Leader: assesses talent and builds bench strength for roles across the organization
Driver of Business Outcomes: delivers results by prioritizing, inspecting and delegating team work
Specific responsibilities
Ensuring client service expectations are met and exceeded while balancing risk and exposure for Merrill
Managing the branch’s Wealth Management Client Associates and Service Support Staff
Representing the office and Merrill with clients, prospects, advisor recruits, vendors, regulators and legal counsel
Providing diversification and experience with Bank of America and Merrill products & services, trend analysis, risk assessment, human resources and broad industry knowledge
Coaching teams to deliver a modern, digital‑first service model focusing on client satisfaction
Proactively identifying opportunities to connect advisors and clients to the broader enterpriseManaging daily operations to ensure compliance with industry regulations, policies and procedures
Required Qualifications
Currently hold SIE, Series 7 and Series 66 (or Series 63 and Series 65), Series 9 and Series 10 (or Series 8) or equivalent licenses including Series 3, 31 if warranted
Minimum of 5+ years professional experience
Key Qualifications for the role
Current or previous Merrill Wealth Management experience strongly preferred
Self‑motivated and client‑centric
Expert knowledge of regulatory and supervisory requirements and corporate policies
Investment product knowledge (401(k), options, annuities, tax, retirement plans, money funds, mutual funds, liabilities, margin, trust operations, etc.)
Prior trend analysis experience
Strong customer service and communication skills
Strong management skills, including planning, monitoring, influencing, negotiating, supervising and delegating
Desired Qualifications
Bachelor’s degree or equivalent work experience
Skills
Compensation Analysis
Performance Management
Process Performance Management
Referral Management
Workforce Planning
Due Diligence
Internal Audit Review
Leadership Development
Recruiting
Risk Management
Client Management
Customer Service Management
Employee Counseling
Succession Planning
Trade Operations Management
Shift 1st shift (United States of America)
Hours Per Week 40
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Responsibilities
Leads the service delivery model and wealth management banking strategy to drive business growth
Hires, develops, and leads a cross‑functional team to support advisors and deliver outstanding client service
Supervises financial transactions and operations to drive risk‑management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
Oversees the client service experience and reviews approval of new client accounts
Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed client service expectations and operational excellence goals
Managerial Responsibilities
Diversity & Inclusion Champion: models an inclusive environment aligned to company D&I goals
Manager of Process & Data: demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data‑based decision making and continuous improvement
Enterprise Advocate & Communicator: communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
Risk Manager: ensures proper risk discipline, controls and culture are in place
People Manager & Coach: provides coaching and feedback to motivate and improve performance
Financial Steward: actively manages expenses and budgets aligned with objectives
Enterprise Talent Leader: assesses talent and builds bench strength for roles across the organization
Driver of Business Outcomes: delivers results by prioritizing, inspecting and delegating team work
Specific responsibilities
Ensuring client service expectations are met and exceeded while balancing risk and exposure for Merrill
Managing the branch’s Wealth Management Client Associates and Service Support Staff
Representing the office and Merrill with clients, prospects, advisor recruits, vendors, regulators and legal counsel
Providing diversification and experience with Bank of America and Merrill products & services, trend analysis, risk assessment, human resources and broad industry knowledge
Coaching teams to deliver a modern, digital‑first service model focusing on client satisfaction
Proactively identifying opportunities to connect advisors and clients to the broader enterpriseManaging daily operations to ensure compliance with industry regulations, policies and procedures
Required Qualifications
Currently hold SIE, Series 7 and Series 66 (or Series 63 and Series 65), Series 9 and Series 10 (or Series 8) or equivalent licenses including Series 3, 31 if warranted
Minimum of 5+ years professional experience
Key Qualifications for the role
Current or previous Merrill Wealth Management experience strongly preferred
Self‑motivated and client‑centric
Expert knowledge of regulatory and supervisory requirements and corporate policies
Investment product knowledge (401(k), options, annuities, tax, retirement plans, money funds, mutual funds, liabilities, margin, trust operations, etc.)
Prior trend analysis experience
Strong customer service and communication skills
Strong management skills, including planning, monitoring, influencing, negotiating, supervising and delegating
Desired Qualifications
Bachelor’s degree or equivalent work experience
Skills
Compensation Analysis
Performance Management
Process Performance Management
Referral Management
Workforce Planning
Due Diligence
Internal Audit Review
Leadership Development
Recruiting
Risk Management
Client Management
Customer Service Management
Employee Counseling
Succession Planning
Trade Operations Management
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr