Leasing Professional - Park 16
HNN Communities, Federal Way, WA, United States
Position Overview
DevCo Residential Property Management is seeking a Full‑Time Leasing Professional to join our dynamic team in Federal Way, WA.
About The Company DevCo Residential Property Management is a privately held and owner‑operated professional property management company specializing in managing multifamily and mixed‑use properties across the West Coast to the Midwest. Our mission is to provide outstanding housing while balancing short‑term ROI with long‑term value and community stewardship. We promote healthy communication, teamwork, integrity, and professionalism.
Pay & Schedule Pay Details:
$22–$24 per hour
Schedule:
Tuesday–Saturday, 9 am–6 pm
Benefits Offered
Over 90% company‑paid medical benefits for employee coverage.
100% company‑paid dental and vision benefits for employee coverage.
Healthcare and dependent‑care flexible spending accounts.
Company‑paid life insurance, AD&D, and long‑term disability benefits for employee coverage.
Best‑in‑class voluntary insurance benefits.
Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Employee assistance program (EAP) with 24/7 counseling services.
Company‑sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.
About the Position The Leasing Professional is responsible for executing the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by performing all activities related to leasing new residents, securing renewals, and ensuring resident satisfaction.
Job Responsibilities
Engage promptly with prospective residents through the company’s lead management software, email, phone calls, appointments, and follow‑up communication in accordance with company policies.
Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit, and move‑in process.
Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move‑in.
Assist with administering lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
Inspect apartment homes before residents move in to ensure apartments are ready.
Keep resident‑management software up to date, including rent charges, occupants, lease dates, and other data in a timely manner.
Accurately record all traffic information daily.
Properly maintain all resident files per the company’s policy, including daily cloud filing.
Assist with the compliance requirements of the tax credit program for new move‑ins and re‑certifications.
Participate in all resident events, community programming, and local
on‑profit programs.
Support overall marketing and leasing efforts, including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
Follow the community’s established policies regarding concessions, specials, and other marketing programs.
Ensure that community and made‑ready units meet company standards for show quality by inspecting daily, communicating maintenance needs, setting up mini‑models, and sparkling/touching up clean units as needed.
Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments, and other general office duties as assigned.
Respond promptly to resident questions, concerns, and requests, and take appropriate action to resolve service issues. Work effectively with Resident Relations to de‑escalate and resolve concerns.
Maintain a satisfactory closing ratio and shop program score related to the company’s goals and expectations.
Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
Maintain the healthy, safe, and presentable condition of the physical assets, completing cleaning efforts such as sweeping, vacuuming, and sanitizing as needed.
Provide excellent customer service to all residents, prospects, and guests.
Complete assigned tasks by the assigned deadlines and communicate obstacles with your supervisor in advance.
Work collaboratively and respectfully with peers, teammates, and other departments.
Qualifications
Minimum 1 year of sales, customer service, or hospitality experience.
Previous multifamily leasing experience strongly preferred.
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be 18 years of age or older.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I‑9 guidelines.
DevCo Residential Property Management is an Equal Opportunity Employer.
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About The Company DevCo Residential Property Management is a privately held and owner‑operated professional property management company specializing in managing multifamily and mixed‑use properties across the West Coast to the Midwest. Our mission is to provide outstanding housing while balancing short‑term ROI with long‑term value and community stewardship. We promote healthy communication, teamwork, integrity, and professionalism.
Pay & Schedule Pay Details:
$22–$24 per hour
Schedule:
Tuesday–Saturday, 9 am–6 pm
Benefits Offered
Over 90% company‑paid medical benefits for employee coverage.
100% company‑paid dental and vision benefits for employee coverage.
Healthcare and dependent‑care flexible spending accounts.
Company‑paid life insurance, AD&D, and long‑term disability benefits for employee coverage.
Best‑in‑class voluntary insurance benefits.
Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Employee assistance program (EAP) with 24/7 counseling services.
Company‑sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.
About the Position The Leasing Professional is responsible for executing the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by performing all activities related to leasing new residents, securing renewals, and ensuring resident satisfaction.
Job Responsibilities
Engage promptly with prospective residents through the company’s lead management software, email, phone calls, appointments, and follow‑up communication in accordance with company policies.
Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit, and move‑in process.
Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move‑in.
Assist with administering lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
Inspect apartment homes before residents move in to ensure apartments are ready.
Keep resident‑management software up to date, including rent charges, occupants, lease dates, and other data in a timely manner.
Accurately record all traffic information daily.
Properly maintain all resident files per the company’s policy, including daily cloud filing.
Assist with the compliance requirements of the tax credit program for new move‑ins and re‑certifications.
Participate in all resident events, community programming, and local
on‑profit programs.
Support overall marketing and leasing efforts, including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
Follow the community’s established policies regarding concessions, specials, and other marketing programs.
Ensure that community and made‑ready units meet company standards for show quality by inspecting daily, communicating maintenance needs, setting up mini‑models, and sparkling/touching up clean units as needed.
Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments, and other general office duties as assigned.
Respond promptly to resident questions, concerns, and requests, and take appropriate action to resolve service issues. Work effectively with Resident Relations to de‑escalate and resolve concerns.
Maintain a satisfactory closing ratio and shop program score related to the company’s goals and expectations.
Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
Maintain the healthy, safe, and presentable condition of the physical assets, completing cleaning efforts such as sweeping, vacuuming, and sanitizing as needed.
Provide excellent customer service to all residents, prospects, and guests.
Complete assigned tasks by the assigned deadlines and communicate obstacles with your supervisor in advance.
Work collaboratively and respectfully with peers, teammates, and other departments.
Qualifications
Minimum 1 year of sales, customer service, or hospitality experience.
Previous multifamily leasing experience strongly preferred.
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be 18 years of age or older.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I‑9 guidelines.
DevCo Residential Property Management is an Equal Opportunity Employer.
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