Temporary Remote Healthcare Customer Service Representative - Bilingual
Alorica, Humble, TX, United States
Customer Service Representative
Location: United States (Tucson, Arizona).
Employment Type: Temporary Full-time.
Supporting: Healthcare.
About Us We’re the largest minority‑owned CX provider, delivering digital‑first, people‑centered experiences for some of the world’s most respected brands. For over 25 years we’ve helped businesses solve their toughest customer experience challenges—and we do it better than anyone else.
Here’s What The Job Really Looks Like You’re a natural problem‑solver who is good with people, can listen to what someone is really asking for, and explains solutions clearly. You remain calm under pressure, keep information accurate, and genuinely care about leaving customers better off.
How You’ll Make An Impact
Guide customers through questions, concerns, or challenges they encounter while using the product or service.
Listen actively to understand the root of the issue and provide clear, effective solutions.
Record detailed call information for auditing, reporting, and follow‑up purposes.
Maintain and update customer records to ensure accurate and current information.
Identify opportunities to introduce customers to new or enhanced services that meet their needs.
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
What You’ll Need
High school diploma or GED.
6+ months of customer service or sales experience preferred.
Work‑from‑home environment in a private residence that matches the address on file.
Comfortable working with company‑issued equipment such as a webcam if applicable.
An internet/broadband connection (DSL or Cable). Satellite, dial‑up, or wireless (5G) are not accepted.
Proof that your ISP meets a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
Internal Candidates
Must not be on any corrective action or performance plans.
Must have held current position for 6+ months.
Must have relevant industry/program experience.
What We Offer
Health, dental, and vision coverage with HSA options.
Flexible pay options: daily or weekly pay.
401(k) retirement plan.
Leadership development programs that grow your career.
Open access courses through Alorica Academy.
Paid training and tuition reimbursement.
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more.
Employee assistance program for personal and professional support.
Additional voluntary benefits to meet your individual needs.
Equal Opportunity Employer – Veterans/Disabled.
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#J-18808-Ljbffr
Employment Type: Temporary Full-time.
Supporting: Healthcare.
About Us We’re the largest minority‑owned CX provider, delivering digital‑first, people‑centered experiences for some of the world’s most respected brands. For over 25 years we’ve helped businesses solve their toughest customer experience challenges—and we do it better than anyone else.
Here’s What The Job Really Looks Like You’re a natural problem‑solver who is good with people, can listen to what someone is really asking for, and explains solutions clearly. You remain calm under pressure, keep information accurate, and genuinely care about leaving customers better off.
How You’ll Make An Impact
Guide customers through questions, concerns, or challenges they encounter while using the product or service.
Listen actively to understand the root of the issue and provide clear, effective solutions.
Record detailed call information for auditing, reporting, and follow‑up purposes.
Maintain and update customer records to ensure accurate and current information.
Identify opportunities to introduce customers to new or enhanced services that meet their needs.
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
What You’ll Need
High school diploma or GED.
6+ months of customer service or sales experience preferred.
Work‑from‑home environment in a private residence that matches the address on file.
Comfortable working with company‑issued equipment such as a webcam if applicable.
An internet/broadband connection (DSL or Cable). Satellite, dial‑up, or wireless (5G) are not accepted.
Proof that your ISP meets a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
Internal Candidates
Must not be on any corrective action or performance plans.
Must have held current position for 6+ months.
Must have relevant industry/program experience.
What We Offer
Health, dental, and vision coverage with HSA options.
Flexible pay options: daily or weekly pay.
401(k) retirement plan.
Leadership development programs that grow your career.
Open access courses through Alorica Academy.
Paid training and tuition reimbursement.
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more.
Employee assistance program for personal and professional support.
Additional voluntary benefits to meet your individual needs.
Equal Opportunity Employer – Veterans/Disabled.
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#J-18808-Ljbffr