Tenant Associate
Transwestern, Phoenix, AZ, United States
Position Summary
The Tenant Associate is responsible for working directly with the Property Managers to assist with monthly reporting, budgeting, tenant inquiries, and drafting tenant notices and correspondence. The role supports the property manager in preparing monthly operating reports and client deliverables, tenant billings, rent collection, and property payables processing. The Tenant Associate must exhibit exemplary customer service when communicating with tenants, prospective tenants, owners, and vendors while focusing on productivity and results.
Essential Job Functions
Provide full administrative support for the property management office, including phone support, typing, reports, filing, and distribution of correspondence.
Schedule and coordinate meetings and special events.
Administer vendor and utility supplier account setup and ongoing maintenance.
Assist in lease administration activities and maintain lease and property files.
Track and file all service and construction contracts and insurance certificates; maintain a follow‑up system for expirations.
Promote and foster positive relationships with tenants and owners.
Assist Property Manager or Assistant Property Manager with initiating late payment calls as required.
Interface with tenants and vendors in daily building operations.
Provide administrative support for capital and tenant improvement projects, including bid proposal preparation, service contract coordination, and invoice approval.
Execute day‑to‑day operational procedures, interacting with engineers, security, janitors, and other building staff.
Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.
Track and maintain Energy Star benchmarking data so information is current and accurate.
Respond positively and promptly to standard building requests.
Provide accounts receivable support, including posting cash receipts, tenant bill backs, and AR status reports.
Provide accounts payable support, including coding invoices, composing expense reports, posting AP reports, and vendor onboarding.
Review other A/P and A/R applications as required by the Property Manager.
Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.
Position Requirements
A bachelor’s degree (preferred).
Minimum of 2 years of property management experience, preferably in commercial/Class A office management.
Intermediate to advanced proficiency in MS 365 Word, Excel, and Outlook.
Proficiency with property management software such as MRI, Yardi, or CTI preferred.
Ability to maintain strict confidentiality of information.
Strong desire to succeed in an entrepreneurial environment.
Capability to handle multiple projects, changing priorities, and a heavy workload.
Exceptional oral and written communication skills.
Strong customer service orientation.
Work Shift This is a dynamic, on‑site role that requires a presence at the property. Remote or hybrid options are not available.
Location Phoenix, AZ
Pre‑Employment Screening All selected candidates are subject to pre‑employment background checks, which may include criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. Employment is contingent on a successful drug screen and satisfactory references.
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Essential Job Functions
Provide full administrative support for the property management office, including phone support, typing, reports, filing, and distribution of correspondence.
Schedule and coordinate meetings and special events.
Administer vendor and utility supplier account setup and ongoing maintenance.
Assist in lease administration activities and maintain lease and property files.
Track and file all service and construction contracts and insurance certificates; maintain a follow‑up system for expirations.
Promote and foster positive relationships with tenants and owners.
Assist Property Manager or Assistant Property Manager with initiating late payment calls as required.
Interface with tenants and vendors in daily building operations.
Provide administrative support for capital and tenant improvement projects, including bid proposal preparation, service contract coordination, and invoice approval.
Execute day‑to‑day operational procedures, interacting with engineers, security, janitors, and other building staff.
Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.
Track and maintain Energy Star benchmarking data so information is current and accurate.
Respond positively and promptly to standard building requests.
Provide accounts receivable support, including posting cash receipts, tenant bill backs, and AR status reports.
Provide accounts payable support, including coding invoices, composing expense reports, posting AP reports, and vendor onboarding.
Review other A/P and A/R applications as required by the Property Manager.
Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.
Position Requirements
A bachelor’s degree (preferred).
Minimum of 2 years of property management experience, preferably in commercial/Class A office management.
Intermediate to advanced proficiency in MS 365 Word, Excel, and Outlook.
Proficiency with property management software such as MRI, Yardi, or CTI preferred.
Ability to maintain strict confidentiality of information.
Strong desire to succeed in an entrepreneurial environment.
Capability to handle multiple projects, changing priorities, and a heavy workload.
Exceptional oral and written communication skills.
Strong customer service orientation.
Work Shift This is a dynamic, on‑site role that requires a presence at the property. Remote or hybrid options are not available.
Location Phoenix, AZ
Pre‑Employment Screening All selected candidates are subject to pre‑employment background checks, which may include criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. Employment is contingent on a successful drug screen and satisfactory references.
#J-18808-Ljbffr