Tire and Battery Service Advisor
Sam's Club, Melbourne, FL, United States
Responsibilities
Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, handling claims, returns, shrink, and damages appropriately.
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with installation appointments, communicate lead‑time changes and cancellations, and suggest alternatives for installation or tire fitments.
Provide expert member service and recommendations by greeting members, identifying needs, assisting purchasing and service decisions, resolving concerns, and using Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products.
Drive sales and service excellence in the TBC by communicating product and service value and collaborating with associates to promote member awareness.
Triage and prioritize service workflow in TBC service bays, referring to Sam’s Garage to identify waiting members, understanding time requirements for services, prioritizing appointments to maximize efficiency, and re‑prioritizing members as needed.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, and Point‑of‑Sale systems.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products, developing and influencing team members, and assisting in training.
Provide products and services to members in accordance with Company policies by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving, storing, and disposing of merchandise and supplies, completing documentation, and handling payments, returns, refunds, and exchanges.
Comply with company policies, procedures, and standards of ethics and integrity, implementing related action plans and applying them in business processes and practices.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers and customers, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress, and recommending improvement opportunities while adapting to change and feedback.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Compensation
The hourly wage range for this position is $19.00 to $27.00*; the actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation may be paid in premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed; multiple premiums may apply if criteria are met.
Benefits
Health benefits: medical, vision and dental coverage.
Financial benefits: 401(k), stock purchase and company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty and voting; amount depends on classification and length of employment.
Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
Live Better U: a company‑paid education benefit program for full‑time and part‑time associates; includes high school to bachelor’s degrees, English language learning and short‑form certificates; tuition, books, and fees paid by Walmart.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment; benefits are subject to change and may be subject to specific plan or program terms. For information on benefits and eligibility, see https://bit.ly/3iOOb1J.
Walmart Employers' Commitment This position is part of Walmart’s commitment to maintaining a drug‑free workplace with a no‑tolerance policy regarding illegal drugs and alcohol. This policy applies to all employees and aims to create a safe and productive work environment.
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Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, handling claims, returns, shrink, and damages appropriately.
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with installation appointments, communicate lead‑time changes and cancellations, and suggest alternatives for installation or tire fitments.
Provide expert member service and recommendations by greeting members, identifying needs, assisting purchasing and service decisions, resolving concerns, and using Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products.
Drive sales and service excellence in the TBC by communicating product and service value and collaborating with associates to promote member awareness.
Triage and prioritize service workflow in TBC service bays, referring to Sam’s Garage to identify waiting members, understanding time requirements for services, prioritizing appointments to maximize efficiency, and re‑prioritizing members as needed.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, and Point‑of‑Sale systems.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products, developing and influencing team members, and assisting in training.
Provide products and services to members in accordance with Company policies by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving, storing, and disposing of merchandise and supplies, completing documentation, and handling payments, returns, refunds, and exchanges.
Comply with company policies, procedures, and standards of ethics and integrity, implementing related action plans and applying them in business processes and practices.
Complete work assignments and priorities by using policies, data, and resources, collaborating with managers and customers, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress, and recommending improvement opportunities while adapting to change and feedback.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Compensation
The hourly wage range for this position is $19.00 to $27.00*; the actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation may be paid in premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed; multiple premiums may apply if criteria are met.
Benefits
Health benefits: medical, vision and dental coverage.
Financial benefits: 401(k), stock purchase and company‑paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty and voting; amount depends on classification and length of employment.
Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
Live Better U: a company‑paid education benefit program for full‑time and part‑time associates; includes high school to bachelor’s degrees, English language learning and short‑form certificates; tuition, books, and fees paid by Walmart.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment; benefits are subject to change and may be subject to specific plan or program terms. For information on benefits and eligibility, see https://bit.ly/3iOOb1J.
Walmart Employers' Commitment This position is part of Walmart’s commitment to maintaining a drug‑free workplace with a no‑tolerance policy regarding illegal drugs and alcohol. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr