Home Lending - Correspondent Operations Manager
JPMorganChase, Jacksonville, FL, United States
Job Description
As a Home Lending Operations Manager I, you will provide critical support to positively impact operations performance. Join an award‑winning Home Lending operations team as an Operations Manager I. The role requires the ability to analyze and resolve project‑related issues while following through with set objectives. It involves working with diverse stakeholder groups to elicit business requirements, procedures, and processes. The candidate will create, document, and maintain procedures to ensure operational efficiency and compliance, as well as identify and implement process improvements to drive continuous enhancements.
Job Responsibilities
Maintain constant focus on customer service and all process flows that lead to delivering best‑in‑class service.
Assign work and set workflow priorities, track unit’s performance, and monitor daily business.
Ensure policy communication is completed and validate employee understanding of required policies.
Identify risks and ensure appropriate controls are put in place.
Work in collaboration with key business partners to develop and implement solutions and controls.
Handle exception items, resolve complex issues, coordinate and oversee departmental projects.
Demonstrate the ability to build alignment and commitment within and across functions to achieve common goals.
Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully by fostering a climate for continuous learning and development of self and others.
Act decisively, urgently, and with commitment to achieve results.
Required Qualifications, Capabilities, and Skills
Ability to follow complex methods and procedures in diverse routine and non‑routine tasks.
Excellent working knowledge of mortgage originations, specifically mortgage operations, closed loan review, title, insuring/post‑closing, Flood Review, Compliance, and Co‑Op and CEMA documents.
Proven ability to lead, coach, and mentor a team; consistently maintain high performance level especially in stressful situations.
Consistently act in a trustworthy and trusting manner; build and maintain trust with others.
Solid knowledge of Federal and State regulatory policies and procedures. Excellent organizational skills including written and verbal communication skills.
Strong interpersonal skills; effectively interact with various styles and levels of management and adjust communication style based on the audience. Identify ways to support inclusion and diversity. Execute control initiatives.
Five years’ experience in Mortgage Lending – specifically Correspondent Lending or Post‑Closing.
Knowledge of Fannie Mae, Freddie Mac, and Government guidelines preferred.
Advanced skills in MS Office.
Project Management.
Preferred Qualifications, Capability, and Skills
Critical Thinking and Problem Solving.
Time management and prioritization skills.
Full time in the office – Jacksonville, FL.
Knowledge of Encompass Loan Origination System a plus.
Equal Opportunity Employer / Disability / Veterans / EEO Statement We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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Job Responsibilities
Maintain constant focus on customer service and all process flows that lead to delivering best‑in‑class service.
Assign work and set workflow priorities, track unit’s performance, and monitor daily business.
Ensure policy communication is completed and validate employee understanding of required policies.
Identify risks and ensure appropriate controls are put in place.
Work in collaboration with key business partners to develop and implement solutions and controls.
Handle exception items, resolve complex issues, coordinate and oversee departmental projects.
Demonstrate the ability to build alignment and commitment within and across functions to achieve common goals.
Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully by fostering a climate for continuous learning and development of self and others.
Act decisively, urgently, and with commitment to achieve results.
Required Qualifications, Capabilities, and Skills
Ability to follow complex methods and procedures in diverse routine and non‑routine tasks.
Excellent working knowledge of mortgage originations, specifically mortgage operations, closed loan review, title, insuring/post‑closing, Flood Review, Compliance, and Co‑Op and CEMA documents.
Proven ability to lead, coach, and mentor a team; consistently maintain high performance level especially in stressful situations.
Consistently act in a trustworthy and trusting manner; build and maintain trust with others.
Solid knowledge of Federal and State regulatory policies and procedures. Excellent organizational skills including written and verbal communication skills.
Strong interpersonal skills; effectively interact with various styles and levels of management and adjust communication style based on the audience. Identify ways to support inclusion and diversity. Execute control initiatives.
Five years’ experience in Mortgage Lending – specifically Correspondent Lending or Post‑Closing.
Knowledge of Fannie Mae, Freddie Mac, and Government guidelines preferred.
Advanced skills in MS Office.
Project Management.
Preferred Qualifications, Capability, and Skills
Critical Thinking and Problem Solving.
Time management and prioritization skills.
Full time in the office – Jacksonville, FL.
Knowledge of Encompass Loan Origination System a plus.
Equal Opportunity Employer / Disability / Veterans / EEO Statement We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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