Salesforce Agentforce Business Analyst
Capgemini, Nashville, TN, United States
Location
Nashville, TN
Responsibilities
Work with clients and end users to gather, understand and define business requirements
Lead discovery and requirements definition for Salesforce Agentforce use cases, identifying high‑value AI and automation opportunities across Salesforce Core (Sales, Service, Field Service)
Translate business workflows into Agentforce agent roles, scopes, instructions, and guardrails, ensuring AI behavior aligned with business rules, compliance, and brand standards
Analyze end‑to‑end processes to identify repetitive, rules‑based activities suitable for Agentforce automation, driving efficiency, cycle‑time reduction, and improved agent productivity
Author clear, testable acceptance criteria for Agentforce capabilities, including decision logic, exception handling, and human‑in‑the‑loop escalation paths
Partner with architects, developers, and stakeholders to align Agentforce solutions with operational needs, data readiness, and measurable business outcomes (ROI, productivity, quality)
Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Flows, Data Integrity standards and practices, and Security
Create customized reports and dashboards to visualize key business metrics
Maintain all system documentation and SFDC policies/procedures
Troubleshoot production issues in a timely manner and provide internal support when needed
Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re‑test resolved issues
Understand how Salesforce integrates with other CRM solutions and customer/business intelligence databases
Qualifications
2‑5 years’ experience as a Salesforce Business Analyst/Administration
Minimum of Bachelor’s Degree
Certifications: Admin, Business Analyst, Agentforce Specialist
Experience gathering requirements and building custom Salesforce applications
Proven, hands‑on project experience with Salesforce Sales, Service and Agentforce
Effective at managing and prioritizing multiple tasks simultaneously
Exceptional communication skills, including written and presentation skills
Excellent data management capabilities
Agile experience
Job Description – Grade Specific Focus must be provided on building solutions and on maintaining, optimizing and improving a client’s applications and systems. Develop your knowledge in a business and/or industry domain and a SaaS or Package‑Based solution. One can contribute to a business and technical blueprint and customize the respective Software Package Module. The Application Consultant is responsible for unit testing, contributing to integration testing, and/or being responsible for the design and delivery of end‑user training. Certification: Certification on SaaS or Package‑Based solution and relevant methodology, as available.
Compensation The base compensation range for this role in the posted location is: $54,300–$130,000.
Benefits
Paid time off based on employee grade (A‑F): Vacation 12‑25 days depending on grade, company paid holidays, personal days, sick leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Additional Information This is a general description of the Duties, Responsibilities, and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
#J-18808-Ljbffr
Responsibilities
Work with clients and end users to gather, understand and define business requirements
Lead discovery and requirements definition for Salesforce Agentforce use cases, identifying high‑value AI and automation opportunities across Salesforce Core (Sales, Service, Field Service)
Translate business workflows into Agentforce agent roles, scopes, instructions, and guardrails, ensuring AI behavior aligned with business rules, compliance, and brand standards
Analyze end‑to‑end processes to identify repetitive, rules‑based activities suitable for Agentforce automation, driving efficiency, cycle‑time reduction, and improved agent productivity
Author clear, testable acceptance criteria for Agentforce capabilities, including decision logic, exception handling, and human‑in‑the‑loop escalation paths
Partner with architects, developers, and stakeholders to align Agentforce solutions with operational needs, data readiness, and measurable business outcomes (ROI, productivity, quality)
Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Flows, Data Integrity standards and practices, and Security
Create customized reports and dashboards to visualize key business metrics
Maintain all system documentation and SFDC policies/procedures
Troubleshoot production issues in a timely manner and provide internal support when needed
Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re‑test resolved issues
Understand how Salesforce integrates with other CRM solutions and customer/business intelligence databases
Qualifications
2‑5 years’ experience as a Salesforce Business Analyst/Administration
Minimum of Bachelor’s Degree
Certifications: Admin, Business Analyst, Agentforce Specialist
Experience gathering requirements and building custom Salesforce applications
Proven, hands‑on project experience with Salesforce Sales, Service and Agentforce
Effective at managing and prioritizing multiple tasks simultaneously
Exceptional communication skills, including written and presentation skills
Excellent data management capabilities
Agile experience
Job Description – Grade Specific Focus must be provided on building solutions and on maintaining, optimizing and improving a client’s applications and systems. Develop your knowledge in a business and/or industry domain and a SaaS or Package‑Based solution. One can contribute to a business and technical blueprint and customize the respective Software Package Module. The Application Consultant is responsible for unit testing, contributing to integration testing, and/or being responsible for the design and delivery of end‑user training. Certification: Certification on SaaS or Package‑Based solution and relevant methodology, as available.
Compensation The base compensation range for this role in the posted location is: $54,300–$130,000.
Benefits
Paid time off based on employee grade (A‑F): Vacation 12‑25 days depending on grade, company paid holidays, personal days, sick leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Additional Information This is a general description of the Duties, Responsibilities, and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
#J-18808-Ljbffr