Salesforce Business Analyst
Flow Control Group, Charlotte, NC, United States
About Us: Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee‑owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.
Visit our website: https://flowcontrolgroup.com/
Salesforce Business Analyst (BA) As a Salesforce Business Analyst (BA), you’ll play a vital role at Flow Control Group. You will act as the crucial link between business stakeholders and technical teams, ensuring the Salesforce platform is optimized to meet strategic goals. You will facilitate requirement gathering, analyze business processes, and design solutions that improve efficiency, typically focusing on Salesforce Clouds such as Sales, Service, or Marketing. We are looking for someone who can learn about our current setup and business objectives, is comfortable taking direction, communicating, prioritizing, and managing day‑to‑day responsibilities, and is eager to grow into a Salesforce support role. Your responsibilities include user management, support tickets, training, and designing solutions with user satisfaction as a priority.
Key Responsibilities
Requirement Gathering & Analysis: Conduct workshops to elicit, document, and analyze business requirements and functional specifications.
Solution Design & Configuration: Translate business needs into scalable Salesforce solutions, often using declarative tools (Flows, Process Builder, Validation Rules).
Process Improvement: Identify operational inefficiencies and propose alternative solutions to complex, cross‑functional problems.
Stakeholder Management: Act as the “voice of the customer” to the IT project team, managing expectations and priorities.
User Acceptance Testing (UAT) & Training: Lead UAT to ensure solutions meet requirements and create training materials to support user adoption.
Documentation: Maintain detailed documentation of processes, user stories, data models, and technical specifications.
Required Skills And Qualifications
Experience: Generally 3‑5+ years of experience in business analysis, with at least 2‑3 years focusing on Salesforce CRM implementations.
Salesforce Knowledge: Strong understanding of Salesforce configuration, standard objects, reports, and dashboards.
Methodologies: Proficient in Agile/Scrum or Waterfall project management methodologies.
Communication: Excellent verbal and written skills, with the ability to bridge the gap between technical and non‑technical stakeholders.
Certifications: Salesforce Certified Administrator or Salesforce Certified Business Analyst certifications are highly preferred.
Technical Competencies (Desirable)
Data Modeling: Experience with data migration, mapping, and cleansing.
Integration: Familiarity with integrating Salesforce with other systems (ERP, Marketing platforms).
Reporting Tools: Proficiency in data visualization tools (SQL, Excel).
Technical documentation.
Qualifications And Background
Required:
Salesforce product knowledge and at least two years of hands‑on Salesforce experience with Sales, Service, and Marketing Clouds.
Excellent relationship‑building skills.
Ability to liaise with stakeholders at all levels.
Translating requirements into technical solutions.
Training end users and key stakeholders.
Technical documentation.
Available and responsive to questions.
Desirable:
Salesforce Business Analyst certification.
Bachelor’s/Postgraduate degree or professional qualification.
Benefits Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad‑based employee ownership program extended to all employees within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental, and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80,000 courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you’re just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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Visit our website: https://flowcontrolgroup.com/
Salesforce Business Analyst (BA) As a Salesforce Business Analyst (BA), you’ll play a vital role at Flow Control Group. You will act as the crucial link between business stakeholders and technical teams, ensuring the Salesforce platform is optimized to meet strategic goals. You will facilitate requirement gathering, analyze business processes, and design solutions that improve efficiency, typically focusing on Salesforce Clouds such as Sales, Service, or Marketing. We are looking for someone who can learn about our current setup and business objectives, is comfortable taking direction, communicating, prioritizing, and managing day‑to‑day responsibilities, and is eager to grow into a Salesforce support role. Your responsibilities include user management, support tickets, training, and designing solutions with user satisfaction as a priority.
Key Responsibilities
Requirement Gathering & Analysis: Conduct workshops to elicit, document, and analyze business requirements and functional specifications.
Solution Design & Configuration: Translate business needs into scalable Salesforce solutions, often using declarative tools (Flows, Process Builder, Validation Rules).
Process Improvement: Identify operational inefficiencies and propose alternative solutions to complex, cross‑functional problems.
Stakeholder Management: Act as the “voice of the customer” to the IT project team, managing expectations and priorities.
User Acceptance Testing (UAT) & Training: Lead UAT to ensure solutions meet requirements and create training materials to support user adoption.
Documentation: Maintain detailed documentation of processes, user stories, data models, and technical specifications.
Required Skills And Qualifications
Experience: Generally 3‑5+ years of experience in business analysis, with at least 2‑3 years focusing on Salesforce CRM implementations.
Salesforce Knowledge: Strong understanding of Salesforce configuration, standard objects, reports, and dashboards.
Methodologies: Proficient in Agile/Scrum or Waterfall project management methodologies.
Communication: Excellent verbal and written skills, with the ability to bridge the gap between technical and non‑technical stakeholders.
Certifications: Salesforce Certified Administrator or Salesforce Certified Business Analyst certifications are highly preferred.
Technical Competencies (Desirable)
Data Modeling: Experience with data migration, mapping, and cleansing.
Integration: Familiarity with integrating Salesforce with other systems (ERP, Marketing platforms).
Reporting Tools: Proficiency in data visualization tools (SQL, Excel).
Technical documentation.
Qualifications And Background
Required:
Salesforce product knowledge and at least two years of hands‑on Salesforce experience with Sales, Service, and Marketing Clouds.
Excellent relationship‑building skills.
Ability to liaise with stakeholders at all levels.
Translating requirements into technical solutions.
Training end users and key stakeholders.
Technical documentation.
Available and responsive to questions.
Desirable:
Salesforce Business Analyst certification.
Bachelor’s/Postgraduate degree or professional qualification.
Benefits Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad‑based employee ownership program extended to all employees within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental, and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80,000 courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you’re just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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