Mortgage Fulfillment Manager
PENNYMAC, Tampa, FL, United States
Pennymac is a specialty financial services firm with a comprehensive mortgage platform focused on the production and servicing of U.S. mortgage loans and the management of related investments.
A Typical Day We are seeking a Mortgage Fulfillment Manager for the Loan Structure Review department. The main purpose of the Loan Structure Review is to ensure that a complete credit package has been submitted by the client before a loan is sent to a Credit Analyst for a decision.
Key Responsibilities
Reviews loan files: checks the client’s submitted file to confirm all required documents are included.
Sets up underwriting conditions: creates clear, specific underwriting conditions.
Confirms requirements: verifies that all credit, income, and asset requirements are met so a Conditional Credit Approval can be issued.
Handling Incomplete Submissions
Moves the loan to an Incomplete Submission status.
Notifies the client through a portal about missing items.
When the client submits missing documents, the loan is returned to the LSR for a final review.
The Mortgage Fulfillment Manager Will
Leverage resources to monitor queue performance, identify patterns and trends causing issues and work toward business solutions.
Develop new, innovative, efficient processes to improve overall end‑to‑end cycle times or quality.
Support, recommend, and implement technology initiatives.
Communicate monthly results to management on departmental performance objectives.
Act as the main point of escalation for all issues within the function.
Perform capacity and staff planning to ensure adequate service levels are met.
Perform other related duties as required and assigned.
Demonstrate behaviors aligned with the organization’s culture and values.
What You’ll Bring
Bachelor’s degree or equivalent work experience.
5+ years of relevant work experience.
Supervisory experience.
Mortgage loan processing experience (required).
Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint).
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million homeowners. Pennymac aims to be the most trusted partner for home and fosters an inclusive environment where all employees and customers feel valued, respected, and supported.
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe‑style dining (select locations)
Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation
Lower in range – Building skills and experience in the role
Mid‑range – Experience and skills align with proficiency in the role
Higher in range – Experience and skills add value above typical requirements of the role
Salary $65,000 – $100,000
Work Model OFFICE
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A Typical Day We are seeking a Mortgage Fulfillment Manager for the Loan Structure Review department. The main purpose of the Loan Structure Review is to ensure that a complete credit package has been submitted by the client before a loan is sent to a Credit Analyst for a decision.
Key Responsibilities
Reviews loan files: checks the client’s submitted file to confirm all required documents are included.
Sets up underwriting conditions: creates clear, specific underwriting conditions.
Confirms requirements: verifies that all credit, income, and asset requirements are met so a Conditional Credit Approval can be issued.
Handling Incomplete Submissions
Moves the loan to an Incomplete Submission status.
Notifies the client through a portal about missing items.
When the client submits missing documents, the loan is returned to the LSR for a final review.
The Mortgage Fulfillment Manager Will
Leverage resources to monitor queue performance, identify patterns and trends causing issues and work toward business solutions.
Develop new, innovative, efficient processes to improve overall end‑to‑end cycle times or quality.
Support, recommend, and implement technology initiatives.
Communicate monthly results to management on departmental performance objectives.
Act as the main point of escalation for all issues within the function.
Perform capacity and staff planning to ensure adequate service levels are met.
Perform other related duties as required and assigned.
Demonstrate behaviors aligned with the organization’s culture and values.
What You’ll Bring
Bachelor’s degree or equivalent work experience.
5+ years of relevant work experience.
Supervisory experience.
Mortgage loan processing experience (required).
Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint).
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million homeowners. Pennymac aims to be the most trusted partner for home and fosters an inclusive environment where all employees and customers feel valued, respected, and supported.
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe‑style dining (select locations)
Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation
Lower in range – Building skills and experience in the role
Mid‑range – Experience and skills align with proficiency in the role
Higher in range – Experience and skills add value above typical requirements of the role
Salary $65,000 – $100,000
Work Model OFFICE
#J-18808-Ljbffr