Non-QM Account Manager - Mortgage Loan Processor
Spring EQ, Charlotte, NC, United States
Job Responsibilities
Manage a pipeline of loans, ensuring timely movement from initial approval through funding while providing exceptional service to clients.
Review conditions for completeness and accuracy and communicate with all relevant parties to obtain outstanding conditions.
Effectively resolve issues to prevent delays in the loan process.
Review all documentation provided by the broker for sufficiency to meet underwriting guidelines and loan product requirements (i.e., entity documents, credit reports, letters of explanation, etc.).
Work closely with underwriters to understand the conditions and explain to the broker. Anticipate underwriter conditions to the extent possible.
Manage multiple loan files to ensure each loan closes promptly.
Work as a liaison between departments to help drive files to closing.
Ensuring issues escalated from clients or AEs to reach resolution.
Qualifications
Minimum of 3 years of Non‑QM account/relationship management.
Minimum high school degree required, associate or bachelor’s degree preferred.
Must have recent experience with Non‑QM loans including Bank Statement and/or DSCR.
Strong analytical skills and ability to assess vendor performance, operational efficiency, and compliance adherence.
Proven experience in managing vendor relationships and service‑level agreements.
Excellent communication and interpersonal skills, with the ability to engage with internal teams and external partners at all levels.
Strong negotiation skills and the ability to resolve issues in a timely and effective manner.
Ability to prioritize multiple tasks and manage time efficiently in a fast‑paced environment.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Blue Sage operating system.
Healthy work‑life balance.
Compensation
$80,000 yearly plus incentive.
Benefits
401k Company Match
Annual Charitable Matching Gift Program
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Weekly Non-Management Dinner Benefit
Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact recruiting@springeq.com.
This position is not eligible for employer visa sponsorship. Applicants must have valid work authorization that does not require sponsorship now or in the future.
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Manage a pipeline of loans, ensuring timely movement from initial approval through funding while providing exceptional service to clients.
Review conditions for completeness and accuracy and communicate with all relevant parties to obtain outstanding conditions.
Effectively resolve issues to prevent delays in the loan process.
Review all documentation provided by the broker for sufficiency to meet underwriting guidelines and loan product requirements (i.e., entity documents, credit reports, letters of explanation, etc.).
Work closely with underwriters to understand the conditions and explain to the broker. Anticipate underwriter conditions to the extent possible.
Manage multiple loan files to ensure each loan closes promptly.
Work as a liaison between departments to help drive files to closing.
Ensuring issues escalated from clients or AEs to reach resolution.
Qualifications
Minimum of 3 years of Non‑QM account/relationship management.
Minimum high school degree required, associate or bachelor’s degree preferred.
Must have recent experience with Non‑QM loans including Bank Statement and/or DSCR.
Strong analytical skills and ability to assess vendor performance, operational efficiency, and compliance adherence.
Proven experience in managing vendor relationships and service‑level agreements.
Excellent communication and interpersonal skills, with the ability to engage with internal teams and external partners at all levels.
Strong negotiation skills and the ability to resolve issues in a timely and effective manner.
Ability to prioritize multiple tasks and manage time efficiently in a fast‑paced environment.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Blue Sage operating system.
Healthy work‑life balance.
Compensation
$80,000 yearly plus incentive.
Benefits
401k Company Match
Annual Charitable Matching Gift Program
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Weekly Non-Management Dinner Benefit
Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact recruiting@springeq.com.
This position is not eligible for employer visa sponsorship. Applicants must have valid work authorization that does not require sponsorship now or in the future.
#J-18808-Ljbffr