Customer Relations Representative
Veros Real Estate Solutions (Veros), Santa Ana, CA, United States
About the Company
Headquartered in Santa Ana, California, Veros (www.veros.com) is a growing technology company that develops, operates, and maintains custom software and business analytic solutions for the financial services industry.
We offer a competitive salary and benefits package that includes medical, dental, vision, life insurance, 401(k), paid vacation, holidays, and more.
Position Overview We are seeking a motivated and enthusiastic Customer Service Representative with excellent verbal and written communication skills and strong troubleshooting abilities. This role supports end users across multiple systems, provides assistance with 3rd Party photo ordering processes, offers technical problem‑solving assistance, addresses account access and basic hardware/software setup, and generally troubleshoots user issues. The ideal candidate delivers high‑quality customer service through clear, professional interactions.
Principal Responsibilities
Respond to customer inquiries via phone, email, and internal service platforms.
Assist customers in diagnosing the cause of reported issues using established troubleshooting techniques.
Document all customer interactions, troubleshooting steps, and outcomes within our web‑based customer service systems.
Provide resolution through product education and guidance on navigating the systems.
Gather detailed information from users regarding system issues and escalated to the appropriate Dev Team when further investigation is required.
Collaborate with management and cross‑functional teams to stay updated on product enhancements, new features, and company policies.
Required Qualifications
2+ years in customer service (preferred).
High school diploma (required).
Customer service experience in a web‑based environment (preferred).
Excellent communication skills, both verbal and written.
Adaptability to changes in workload, systems, and processes with resilience and a positive attitude.
Ability to follow written policies, procedures, and guidelines, and provide feedback to leadership.
Strong deductive reasoning and problem‑solving skills.
Excellent organizational skills with the ability to multi‑task and remain detail oriented.
Proficiency in Outlook, Word, Excel, and Salesforce (preferred).
Experience with email, phone, and web‑based portals.
Veros is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Headquartered in Santa Ana, California, Veros (www.veros.com) is a growing technology company that develops, operates, and maintains custom software and business analytic solutions for the financial services industry.
We offer a competitive salary and benefits package that includes medical, dental, vision, life insurance, 401(k), paid vacation, holidays, and more.
Position Overview We are seeking a motivated and enthusiastic Customer Service Representative with excellent verbal and written communication skills and strong troubleshooting abilities. This role supports end users across multiple systems, provides assistance with 3rd Party photo ordering processes, offers technical problem‑solving assistance, addresses account access and basic hardware/software setup, and generally troubleshoots user issues. The ideal candidate delivers high‑quality customer service through clear, professional interactions.
Principal Responsibilities
Respond to customer inquiries via phone, email, and internal service platforms.
Assist customers in diagnosing the cause of reported issues using established troubleshooting techniques.
Document all customer interactions, troubleshooting steps, and outcomes within our web‑based customer service systems.
Provide resolution through product education and guidance on navigating the systems.
Gather detailed information from users regarding system issues and escalated to the appropriate Dev Team when further investigation is required.
Collaborate with management and cross‑functional teams to stay updated on product enhancements, new features, and company policies.
Required Qualifications
2+ years in customer service (preferred).
High school diploma (required).
Customer service experience in a web‑based environment (preferred).
Excellent communication skills, both verbal and written.
Adaptability to changes in workload, systems, and processes with resilience and a positive attitude.
Ability to follow written policies, procedures, and guidelines, and provide feedback to leadership.
Strong deductive reasoning and problem‑solving skills.
Excellent organizational skills with the ability to multi‑task and remain detail oriented.
Proficiency in Outlook, Word, Excel, and Salesforce (preferred).
Experience with email, phone, and web‑based portals.
Veros is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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