Program Relationship Manager
Chicago Cook Workforce Partnership, Chicago, IL, United States
Overview
The Program Relationship Manager provides essential relationship and contract management support for a portfolio of subcontractors under The Partnership. This entry level role ensures subcontractor satisfaction and compliance by serving as a first point of contact, tracking contract deliverables, and coordinating regular communications.
Responsibilities
Maintain up-to-date knowledge of each assigned contract’s scope and milestones.
Serve as the day-to-day contact for subcontractor inquiries and routine needs.
Assist in organizing monthly performance meetings.
Compile and report contract performance data to internal stakeholders.
Support internal departments with contract-related questions or updates.
Escalate unresolved issues to senior team members as needed.
Perform all related duties and responsibilities as assigned.
Required Skills
Strong attention to detail and communication skills.
Basic understanding of contract and program management principles.
Ability to learn and work in a fast-paced environment.
Proficient with Microsoft Office Suite.
Commitment to equity, inclusion, and economic mobility for underserved communities.
Education and Experience
Bachelor's degree in Marketing, Business Administration, or a related field; OR relevant career experience may substituted.
Minimum of 1 to 3 years of administrative, client-facing, or public service experience.
Knowledge of WIOA and related workforce legislation and programs.
Physical Requirements
Frequently required to stand, walk and sit.
Frequent use of a computer keyboard and screen.
Occasionally required to lift/push/carry items up to 25 pounds.
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Responsibilities
Maintain up-to-date knowledge of each assigned contract’s scope and milestones.
Serve as the day-to-day contact for subcontractor inquiries and routine needs.
Assist in organizing monthly performance meetings.
Compile and report contract performance data to internal stakeholders.
Support internal departments with contract-related questions or updates.
Escalate unresolved issues to senior team members as needed.
Perform all related duties and responsibilities as assigned.
Required Skills
Strong attention to detail and communication skills.
Basic understanding of contract and program management principles.
Ability to learn and work in a fast-paced environment.
Proficient with Microsoft Office Suite.
Commitment to equity, inclusion, and economic mobility for underserved communities.
Education and Experience
Bachelor's degree in Marketing, Business Administration, or a related field; OR relevant career experience may substituted.
Minimum of 1 to 3 years of administrative, client-facing, or public service experience.
Knowledge of WIOA and related workforce legislation and programs.
Physical Requirements
Frequently required to stand, walk and sit.
Frequent use of a computer keyboard and screen.
Occasionally required to lift/push/carry items up to 25 pounds.
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