Apartment Manager - HUD Section 811 PRAC
Ouachita Behavioral Health and Wellness, Hot Springs National Park, AR, United States
Apartment Manager - HUD Section 811 PRAC
Named 2025 Organization of the Year by the Greater Hot Springs Chamber of Commerce, we are looking to add people to our team with a passion for making a difference. We are seeking an exceptional Apartment Manager - HUD Section 811 PRAC to join our 501(c)(3) nonprofit organization dedicated to transforming lives and creating positive change in our community. Ouachita Behavioral Health and Wellness (OBHAW) is the oldest nonprofit mental health organization in the area, and we are dedicated to transforming lives and creating positive change in our community. Our team members work together to create a collaborative, empowering environment where individuals are able to heal and find hope. We are a values-driven organization and believe that these values should guide us: Openness – Balance – Honesty & Integrity – Accountability – Work Together.
What We Offer
Competitive salary and benefits package.
Paid holidays and a generous PTO (Paid Time Off) plan.
401k retirement plan with 4% employer match.
Opportunities for professional development and career advancement within a mission-driven organization.
A collaborative and inclusive work culture that values innovation, creativity, and a shared commitment to making a difference.
Individuals with experience working in HUD Section 811 PRAC and/or Social Services are encouraged to apply.
Job Title Apartment Manager - HUD Section 811 PRAC
Reports to CEO
Hours of Work 40 hours per week, On-Call and After Hours as Required
FLSA Classification Non-Exempt
Job Summary Provides day-to-day management and operation of HUD Section 811 PRAC apartments serving extremely low-income persons with disabilities. This position ensures compliance with HUD regulations, maintains high standards of housing quality, and supports a stable, safe, and tenant-centered living environment in collaboration with service providers and community partners.
Supervisory Responsibilities
Service Coordinator
Essential Functions HUD Compliance & Program Administration
Ensure full compliance with HUD Section 811 PRAC requirements, including occupancy, eligibility, rent calculation, and recertification processes.
Complete and maintain accurate tenant files in accordance with HUD and organizational policies.
Conduct annual and interim income recertifications and submit required documentation in a timely manner.
Prepare and submit HUD reports, including TRACS submissions and required monitoring documentation.
Coordinate and prepare for HUD management reviews, physical inspections (REAC/NSPIRE), and audits.
Leasing & Tenant Relations
Market available units in compliance with affirmative fair housing marketing requirements.
Process applications, conduct eligibility screenings, and manage waiting lists in coordination with referral agencies.
Execute leases and house rules; orient tenants to their rights and responsibilities.
Serve as primary point of contact for tenant concerns, complaints, and lease compliance issues.
Enforce lease provisions consistently while utilizing a supportive, trauma-informed approach.
Property Operations & Maintenance
Oversee day-to-day property operations to ensure units and common areas are safe, clean, and well-maintained.
Coordinate maintenance requests, unit turnovers, and inspections.
Conduct regular property and unit inspections to ensure compliance with HUD housing quality standards.
Coordinate with maintenance staff and contractors and track work orders.
Administrative
Track vacancies, turnover, and occupancy rates.
Assist with operating budgets, expense tracking, and purchase requisitions as assigned.
Maintain accurate records and prepare routine operational reports.
Collaboration & Supportive Housing Role
Work collaboratively with service providers, case managers, and referral partners supporting tenants with disabilities.
Support housing stability by identifying lease compliance risks and coordinating early interventions.
Participate in staff meetings, trainings, and program evaluations.
Perform other duties as assigned.
Required Skills / Abilities
Ability to communicate effectively with tenants with disabilities, staff, and external partners.
Proficiency in property management software and Microsoft Office applications.
Valid driver's license and reliable transportation for travel between properties.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational and time management skills.
Excellent problem-solving skills.
Ability to prioritize and manage multiple projects simultaneously.
Knowledge of Client Rights and Responsibilities of all persons seeking services from organization.
Knowledge of US Department of Housing and Urban Development Supportive Housing for Persons with Disabilities rules and regulations.
Ability to travel to the office daily, or as required by the supervisor.
CPR, First Aid, Handle with Care, and Verbal De-escalation are not required for this position.
Occasional on-call responsibilities and after-hours availability required.
Education And Experience
Associate's degree in business, social services, housing management, or related field; bachelor's degree preferred.
Minimum of 2 years of property management experience, preferably in HUD-assisted or supportive housing.
Knowledge of HUD regulations, specifically Section 811 PRAC, or willingness to obtain training.
HUD Occupancy Certification (COS, TCS, or equivalent) preferred.
Experience working with individuals with disabilities, mental health conditions, or supportive housing populations preferred.
Familiarity with trauma-informed and person-centered housing practices preferred.
Bilingual skills (Spanish) preferred.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to use a computer as required. Must be able to communicate with others in an understandable manner. Must be able to operate standard office equipment and move equipment weighing up to 50 lbs. Must be able to position self in order to perform maintenance and/or install equipment, including under desks. Occasional exposure to outdoor weather. Regular attendance at work is a requirement of this position. Able to travel within the five-county catchment area and to conferences/training as required. Position is primarily and office and on-site property environment with regular interaction with residents, service providers, and management staff. Ability to walk units, climb stairs, and respond to emergencies as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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What We Offer
Competitive salary and benefits package.
Paid holidays and a generous PTO (Paid Time Off) plan.
401k retirement plan with 4% employer match.
Opportunities for professional development and career advancement within a mission-driven organization.
A collaborative and inclusive work culture that values innovation, creativity, and a shared commitment to making a difference.
Individuals with experience working in HUD Section 811 PRAC and/or Social Services are encouraged to apply.
Job Title Apartment Manager - HUD Section 811 PRAC
Reports to CEO
Hours of Work 40 hours per week, On-Call and After Hours as Required
FLSA Classification Non-Exempt
Job Summary Provides day-to-day management and operation of HUD Section 811 PRAC apartments serving extremely low-income persons with disabilities. This position ensures compliance with HUD regulations, maintains high standards of housing quality, and supports a stable, safe, and tenant-centered living environment in collaboration with service providers and community partners.
Supervisory Responsibilities
Service Coordinator
Essential Functions HUD Compliance & Program Administration
Ensure full compliance with HUD Section 811 PRAC requirements, including occupancy, eligibility, rent calculation, and recertification processes.
Complete and maintain accurate tenant files in accordance with HUD and organizational policies.
Conduct annual and interim income recertifications and submit required documentation in a timely manner.
Prepare and submit HUD reports, including TRACS submissions and required monitoring documentation.
Coordinate and prepare for HUD management reviews, physical inspections (REAC/NSPIRE), and audits.
Leasing & Tenant Relations
Market available units in compliance with affirmative fair housing marketing requirements.
Process applications, conduct eligibility screenings, and manage waiting lists in coordination with referral agencies.
Execute leases and house rules; orient tenants to their rights and responsibilities.
Serve as primary point of contact for tenant concerns, complaints, and lease compliance issues.
Enforce lease provisions consistently while utilizing a supportive, trauma-informed approach.
Property Operations & Maintenance
Oversee day-to-day property operations to ensure units and common areas are safe, clean, and well-maintained.
Coordinate maintenance requests, unit turnovers, and inspections.
Conduct regular property and unit inspections to ensure compliance with HUD housing quality standards.
Coordinate with maintenance staff and contractors and track work orders.
Administrative
Track vacancies, turnover, and occupancy rates.
Assist with operating budgets, expense tracking, and purchase requisitions as assigned.
Maintain accurate records and prepare routine operational reports.
Collaboration & Supportive Housing Role
Work collaboratively with service providers, case managers, and referral partners supporting tenants with disabilities.
Support housing stability by identifying lease compliance risks and coordinating early interventions.
Participate in staff meetings, trainings, and program evaluations.
Perform other duties as assigned.
Required Skills / Abilities
Ability to communicate effectively with tenants with disabilities, staff, and external partners.
Proficiency in property management software and Microsoft Office applications.
Valid driver's license and reliable transportation for travel between properties.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational and time management skills.
Excellent problem-solving skills.
Ability to prioritize and manage multiple projects simultaneously.
Knowledge of Client Rights and Responsibilities of all persons seeking services from organization.
Knowledge of US Department of Housing and Urban Development Supportive Housing for Persons with Disabilities rules and regulations.
Ability to travel to the office daily, or as required by the supervisor.
CPR, First Aid, Handle with Care, and Verbal De-escalation are not required for this position.
Occasional on-call responsibilities and after-hours availability required.
Education And Experience
Associate's degree in business, social services, housing management, or related field; bachelor's degree preferred.
Minimum of 2 years of property management experience, preferably in HUD-assisted or supportive housing.
Knowledge of HUD regulations, specifically Section 811 PRAC, or willingness to obtain training.
HUD Occupancy Certification (COS, TCS, or equivalent) preferred.
Experience working with individuals with disabilities, mental health conditions, or supportive housing populations preferred.
Familiarity with trauma-informed and person-centered housing practices preferred.
Bilingual skills (Spanish) preferred.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to use a computer as required. Must be able to communicate with others in an understandable manner. Must be able to operate standard office equipment and move equipment weighing up to 50 lbs. Must be able to position self in order to perform maintenance and/or install equipment, including under desks. Occasional exposure to outdoor weather. Regular attendance at work is a requirement of this position. Able to travel within the five-county catchment area and to conferences/training as required. Position is primarily and office and on-site property environment with regular interaction with residents, service providers, and management staff. Ability to walk units, climb stairs, and respond to emergencies as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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