Strategic Communications Manager
LMI Consulting, LLC, Tysons Corner, VA, United States
Overview
LMI is seeking a highly skilled and motivated Strategic Communications Manager to join our USPS team. The ideal candidate will develop and execute a comprehensive communications strategy that enhances USPS visibility and reputation for the Package Fraud Prevention program.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial‑grade platforms and mission‑ready AI to federal agencies.
Leveraging our technology, cross‑functional expertise and strategic relationships, we enhance outcomes for the government efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, helping agencies navigate complexity.
Responsibilities
Develop, implement and refine a strategic communications plan that aligns with the company’s goals and objectives.
Guide responses to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence.
Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences.
Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies.
Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies.
Track and monitor recurring fraud‑related inquiries, providing data insights to enhance USPS’s fraud prevention tactics.
Conduct presentations for internal and external stakeholders as needed.
Collaborate with cross‑functional teams to create templates, FAQs and response guidelines for handling frequent customer concerns.
Maintain an organized log of all communications, ensuring compliance with USPS standards.
Qualifications
Bachelor’s degree in Communications, Public Relations, or related field.
8+ years of experience in a customer‑facing communication role, ideally within a government or large organization.
Proven track record in developing and executing successful communication strategies.
Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively.
Experience in dealing with sensitive information, particularly related to fraud or security issues.
Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
Ability to quickly synthesize complex information into clear and concise messaging.
Strong project management and organizational skills with keen attention to detail.
Ability to receive a USPS Public Trust Clearance.
Desired Qualifications
Experience in federal government or federal government consulting.
Experience in working with communication tracking systems and databases.
Excellent time‑management skills.
Experience with customer relationship tracking and managing communication history efficiently.
Knowledge of data privacy and proper handling of sensitive customer information.
Experience drafting communication materials such as email templates or FAQs for a large customer base.
Target Salary Range Up to $140,000
Salary and Benefits The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors, including location, internal equity, business considerations, client contract requirements, and candidate qualifications.
Security Clearance Applicants must meet eligibility requirements for a U.S. Government security clearance. Only U.S. citizens are eligible for a security clearance. LMI will only consider applicants with security clearances or those eligible for security clearances.
Equal Opportunity Employer LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all applicants and employees with equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you have a disability needing assistance with the application process, please contact.
Colorado Residents: You may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
#J-18808-Ljbffr
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial‑grade platforms and mission‑ready AI to federal agencies.
Leveraging our technology, cross‑functional expertise and strategic relationships, we enhance outcomes for the government efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, helping agencies navigate complexity.
Responsibilities
Develop, implement and refine a strategic communications plan that aligns with the company’s goals and objectives.
Guide responses to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence.
Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences.
Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies.
Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies.
Track and monitor recurring fraud‑related inquiries, providing data insights to enhance USPS’s fraud prevention tactics.
Conduct presentations for internal and external stakeholders as needed.
Collaborate with cross‑functional teams to create templates, FAQs and response guidelines for handling frequent customer concerns.
Maintain an organized log of all communications, ensuring compliance with USPS standards.
Qualifications
Bachelor’s degree in Communications, Public Relations, or related field.
8+ years of experience in a customer‑facing communication role, ideally within a government or large organization.
Proven track record in developing and executing successful communication strategies.
Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively.
Experience in dealing with sensitive information, particularly related to fraud or security issues.
Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
Ability to quickly synthesize complex information into clear and concise messaging.
Strong project management and organizational skills with keen attention to detail.
Ability to receive a USPS Public Trust Clearance.
Desired Qualifications
Experience in federal government or federal government consulting.
Experience in working with communication tracking systems and databases.
Excellent time‑management skills.
Experience with customer relationship tracking and managing communication history efficiently.
Knowledge of data privacy and proper handling of sensitive customer information.
Experience drafting communication materials such as email templates or FAQs for a large customer base.
Target Salary Range Up to $140,000
Salary and Benefits The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors, including location, internal equity, business considerations, client contract requirements, and candidate qualifications.
Security Clearance Applicants must meet eligibility requirements for a U.S. Government security clearance. Only U.S. citizens are eligible for a security clearance. LMI will only consider applicants with security clearances or those eligible for security clearances.
Equal Opportunity Employer LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all applicants and employees with equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you have a disability needing assistance with the application process, please contact.
Colorado Residents: You may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
#J-18808-Ljbffr