Product Designer
Decagon, San Francisco, CA, United States
Company Overview
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry‑defining enterprises like Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and other channels. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world‑class investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
We’re an in‑office company driven by a shared commitment to excellence and velocity. Our values – Just Get It Done, Invent What Customers Want, Winner’s Mindset, The Polymath Principle – shape how we work and grow.
The Team Join a fast‑moving, high‑impact design team shaping the future of AI‑first products. We’re building interaction patterns for AI agents across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, working closely with Product Engineers and PMs in a highly collaborative environment.
Real users (both internal agent builders and external customers)
Live feedback loops that influence what we ship
A leadership team deeply invested in design
Role Summary In this role, you will design end‑to‑end experiences for building, managing, and improving AI agents; translate complex systems into intuitive interfaces across chat, voice, and UI surfaces; collaborate deeply with engineers and PMs to ship quickly and iterate often; work directly with users to understand real workflows and pain points; define and evolve design systems that support AI‑native interactions; and prototype with Figma and AI tools such as Cursor and Claude.
Responsibilities
Design end‑to‑end experiences for building, managing, and improving AI agents.
Translate complex systems into intuitive interfaces across chat, voice, and UI surfaces.
Collaborate deeply with engineers and PMs to ship quickly and iterate often.
Work directly with users to understand real workflows and pain points.
Define and evolve design systems that support AI‑native interactions.
Use Figma and AI tools (e.g., Cursor, Claude) to prototype, explore, and even ship parts of the product.
Qualifications
4+ years designing and shipping production products.
Strong ownership mindset—you drive projects from concept to launch.
Comfortable working in fast‑moving, ambiguous environments.
Deep care for craft, usability, and visual polish.
Proficient in Figma (or similar) with a strong portfolio.
Comfort using modern AI tools (e.g., Cursor, Claude) as part of your workflow.
Even Better
Experience designing AI products or tools.
Familiarity with agent‑based systems, LLMs, or automation workflows.
Experience working closely with engineers or contributing to implementation.
Compensation
$212K – $265K + Offers Equity
Benefits
Take what you need vacation policy.
Medical, Dental, and Vision benefits for you and your family.
Life Insurance and Disability Benefits.
Retirement Plan (e.g., 401K, pension).
Parental Leave.
Fertility and family building benefits through Carrot.
Daily lunches and snacks in the office to keep you at your best.
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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We’re an in‑office company driven by a shared commitment to excellence and velocity. Our values – Just Get It Done, Invent What Customers Want, Winner’s Mindset, The Polymath Principle – shape how we work and grow.
The Team Join a fast‑moving, high‑impact design team shaping the future of AI‑first products. We’re building interaction patterns for AI agents across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, working closely with Product Engineers and PMs in a highly collaborative environment.
Real users (both internal agent builders and external customers)
Live feedback loops that influence what we ship
A leadership team deeply invested in design
Role Summary In this role, you will design end‑to‑end experiences for building, managing, and improving AI agents; translate complex systems into intuitive interfaces across chat, voice, and UI surfaces; collaborate deeply with engineers and PMs to ship quickly and iterate often; work directly with users to understand real workflows and pain points; define and evolve design systems that support AI‑native interactions; and prototype with Figma and AI tools such as Cursor and Claude.
Responsibilities
Design end‑to‑end experiences for building, managing, and improving AI agents.
Translate complex systems into intuitive interfaces across chat, voice, and UI surfaces.
Collaborate deeply with engineers and PMs to ship quickly and iterate often.
Work directly with users to understand real workflows and pain points.
Define and evolve design systems that support AI‑native interactions.
Use Figma and AI tools (e.g., Cursor, Claude) to prototype, explore, and even ship parts of the product.
Qualifications
4+ years designing and shipping production products.
Strong ownership mindset—you drive projects from concept to launch.
Comfortable working in fast‑moving, ambiguous environments.
Deep care for craft, usability, and visual polish.
Proficient in Figma (or similar) with a strong portfolio.
Comfort using modern AI tools (e.g., Cursor, Claude) as part of your workflow.
Even Better
Experience designing AI products or tools.
Familiarity with agent‑based systems, LLMs, or automation workflows.
Experience working closely with engineers or contributing to implementation.
Compensation
$212K – $265K + Offers Equity
Benefits
Take what you need vacation policy.
Medical, Dental, and Vision benefits for you and your family.
Life Insurance and Disability Benefits.
Retirement Plan (e.g., 401K, pension).
Parental Leave.
Fertility and family building benefits through Carrot.
Daily lunches and snacks in the office to keep you at your best.
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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