Consumer Affairs Specialist 1 - Public Service Commission - Kanawha Co.
State of West Virginia, Charleston, WV, United States
Overview
Position: Consumer Affairs Specialist (Class 2), County of Kanawha, West Virginia. The role supports the Public Service Commission in handling informal consumer complaints about utilities.
Salary PSC salary exemption per West Virginia Code. Salary range $43,879 to $69,696.
Responsibilities
Respond to phone calls regarding informal complaints, procedures, and general information.
Log informal complaints by date, place, time, nature, and relief requested.
Facilitate negotiations between utilities and customers to resolve issues informally.
Assess if on‑site investigation is necessary and refer to technical staff when appropriate.
Consult with Commission staff during the resolution process.
Advise utilities on compliance with rules, regulations, and policies.
Assist consumers with jurisdictional problems when necessary.
Prepare summaries of investigation and resolution in the computer database.
Coordinate with utility representatives and other governmental bodies on consumer issues.
Compile complaint data for reports; attend meetings and seminars statewide as required.
Perform related duties as assigned.
Minimum Qualifications
Bachelor’s degree from an accredited college or university, or
Substitution: Full‑time or equivalent part‑time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or a regulatory agency, at a rate of one year of experience for every thirty semester hours of education.
Basic computer skills (PC, word processing).
Other Information State employment offers a variety of benefits.
Application Instructions
– Interested applicants should apply online via the provided link.
Equal Opportunity Employer
– The County of Kanawha is an equal opportunity employer.
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Salary PSC salary exemption per West Virginia Code. Salary range $43,879 to $69,696.
Responsibilities
Respond to phone calls regarding informal complaints, procedures, and general information.
Log informal complaints by date, place, time, nature, and relief requested.
Facilitate negotiations between utilities and customers to resolve issues informally.
Assess if on‑site investigation is necessary and refer to technical staff when appropriate.
Consult with Commission staff during the resolution process.
Advise utilities on compliance with rules, regulations, and policies.
Assist consumers with jurisdictional problems when necessary.
Prepare summaries of investigation and resolution in the computer database.
Coordinate with utility representatives and other governmental bodies on consumer issues.
Compile complaint data for reports; attend meetings and seminars statewide as required.
Perform related duties as assigned.
Minimum Qualifications
Bachelor’s degree from an accredited college or university, or
Substitution: Full‑time or equivalent part‑time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or a regulatory agency, at a rate of one year of experience for every thirty semester hours of education.
Basic computer skills (PC, word processing).
Other Information State employment offers a variety of benefits.
Application Instructions
– Interested applicants should apply online via the provided link.
Equal Opportunity Employer
– The County of Kanawha is an equal opportunity employer.
#J-18808-Ljbffr