PRE-REGISTRATION SPECIALIST
Cook County Health, Chicago, IL, United States
PLEASE BE ADVISED
that this position is covered by the collective bargaining agreement between Cook County and the AFSCM Union. Pursuant to the agreement, Cook County will exhaust internal eligible applicants before considering external applicants. Cook County is assembling a list of qualified candidates for this position that will be considered should the position not be filled with internal eligible applicants.
LOCATION:
600 HOLIDAY PLAZA DR MATTESON, IL
DEPARTMENT:
FINANCE REGISTRATION
SHIFT:
8:00AM - 4:00PM
PAY RANGE:
$23.09
Salary is commensurate
with years of experience indicated at time of application submission. Experience not disclosed or documented at the time of application will not be considered for initial step placement.
Job Summary Under the direction of the System Manager of Patient Access, Pre‑Processing, collects information to preregister patients, verifies insurance and/or other payment sources for all outpatient‑related services, including same day procedures and other ambulatory and hospital‑based outpatient services. Identifies and determines order of priority for coordination of benefits (COB). Responds to customer concerns and reports status to Supervisor or Manager.
Typical Duties
Utilizes electronic reports and/or schedules to identify patients needing to be preregistered for admission and same day surgery, in addition to any outpatient and/or ancillary services.
Contacts patients via telephone to preregister at least 5‑7 days prior to scheduled appointments.
Completes initial screening of self‑pay patients to determine eligibility for financial assistance of hospital‑based outpatient services.
Acquires all essential demographic and insurance information needed for processing and pre‑registration purposes.
Identifies procedures that require pre‑certification and subsequently notifies the appropriate department.
Utilizes eligibility vendor, or other electronic communication media to verify benefits.
Identifies and determines order of priority for coordination of benefits (COB).
Updates Patient Management System with all insurance coverage updates; classifies the patient account with the appropriate coverage.
Documents missing patient information and reasons in the system.
Responds to customer concerns in a timely and professional manner and reports developments or outcomes to the System Manager of Patient Access, Pre‑Processing.
Answers all incoming phone calls efficiently and courteously.
Adheres to HIPAA standards and complies with patient confidentiality policies for the retention, handling, distribution or disposal of patient health information.
Adheres to key performance indicators (KPIs) to meet departmental and organizational pre‑registration goals.
Communicates with supervisors, managers, and patients daily; physicians, administrative and clinical staff occasionally.
Performs other duties as assigned by the department System Manager of Patient Access, Pre‑Processing.
Minimum Qualifications
High school diploma or GED equivalent (must provide proof at time of interview).
Three (3) years of experience in patient access or patient registration in a health care setting.
One (1) year of data entry experience.
Preferred Qualifications
Prior call center experience.
Knowledge, Skills, and Abilities
Understanding of federal, state, and local health care regulations.
Proficiency in Microsoft Office Suite, registration, and eligibility systems.
Strong customer service and empathy skills.
Good computer and typing skills.
Good phone and email etiquette with strong response times.
Excellent verbal and written communication skills across diverse cultures and age groups.
Strong mathematical skills.
Ability to follow HIPAA standards and confidentiality policies.
Ability to prioritize, plan, and organize projects and tasks.
Ability to multi‑task and meet quotas and deadlines in a fast‑paced environment.
Ability to adhere to department policies and best‑practice standards.
Ability to make competent professional judgments and decisions.
Understanding of formal and informal organizational structure.
Willingness to maintain and upgrade professional skills and education.
Analytical, organizational, problem‑solving, critical thinking, and conflict resolution skills.
Attention to detail, accuracy, and precision.
Physical exertion involving lifting, twisting, bending, operating office equipment, carrying light weight, and other office tasks.
Benefits Package
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid holidays, vacation, and sick time
Potential qualification for Public Service Loan Forgiveness Program (PSLF)
Physical and Environmental Demands This position functions within a healthcare environment. The incumbent is responsible for adherence to all hospital and department‑specific safety requirements, including but not limited to personal protective equipment, hand hygiene, engineering controls and other work‑area safety precautions as specified by hospital policy and departmental procedures.
Veteran Preference Preference is given to honorably discharged Veterans who served in the Armed Forces of the United States for not less than six months of continuous service. Veterans must meet the minimum qualifications and identify themselves on the application. Applicable discharge papers or a valid state ID indicating veteran status must be submitted at the time of application and interview.
Cook County Health & Hospitals System is an equal opportunity employer.
#J-18808-Ljbffr
that this position is covered by the collective bargaining agreement between Cook County and the AFSCM Union. Pursuant to the agreement, Cook County will exhaust internal eligible applicants before considering external applicants. Cook County is assembling a list of qualified candidates for this position that will be considered should the position not be filled with internal eligible applicants.
LOCATION:
600 HOLIDAY PLAZA DR MATTESON, IL
DEPARTMENT:
FINANCE REGISTRATION
SHIFT:
8:00AM - 4:00PM
PAY RANGE:
$23.09
Salary is commensurate
with years of experience indicated at time of application submission. Experience not disclosed or documented at the time of application will not be considered for initial step placement.
Job Summary Under the direction of the System Manager of Patient Access, Pre‑Processing, collects information to preregister patients, verifies insurance and/or other payment sources for all outpatient‑related services, including same day procedures and other ambulatory and hospital‑based outpatient services. Identifies and determines order of priority for coordination of benefits (COB). Responds to customer concerns and reports status to Supervisor or Manager.
Typical Duties
Utilizes electronic reports and/or schedules to identify patients needing to be preregistered for admission and same day surgery, in addition to any outpatient and/or ancillary services.
Contacts patients via telephone to preregister at least 5‑7 days prior to scheduled appointments.
Completes initial screening of self‑pay patients to determine eligibility for financial assistance of hospital‑based outpatient services.
Acquires all essential demographic and insurance information needed for processing and pre‑registration purposes.
Identifies procedures that require pre‑certification and subsequently notifies the appropriate department.
Utilizes eligibility vendor, or other electronic communication media to verify benefits.
Identifies and determines order of priority for coordination of benefits (COB).
Updates Patient Management System with all insurance coverage updates; classifies the patient account with the appropriate coverage.
Documents missing patient information and reasons in the system.
Responds to customer concerns in a timely and professional manner and reports developments or outcomes to the System Manager of Patient Access, Pre‑Processing.
Answers all incoming phone calls efficiently and courteously.
Adheres to HIPAA standards and complies with patient confidentiality policies for the retention, handling, distribution or disposal of patient health information.
Adheres to key performance indicators (KPIs) to meet departmental and organizational pre‑registration goals.
Communicates with supervisors, managers, and patients daily; physicians, administrative and clinical staff occasionally.
Performs other duties as assigned by the department System Manager of Patient Access, Pre‑Processing.
Minimum Qualifications
High school diploma or GED equivalent (must provide proof at time of interview).
Three (3) years of experience in patient access or patient registration in a health care setting.
One (1) year of data entry experience.
Preferred Qualifications
Prior call center experience.
Knowledge, Skills, and Abilities
Understanding of federal, state, and local health care regulations.
Proficiency in Microsoft Office Suite, registration, and eligibility systems.
Strong customer service and empathy skills.
Good computer and typing skills.
Good phone and email etiquette with strong response times.
Excellent verbal and written communication skills across diverse cultures and age groups.
Strong mathematical skills.
Ability to follow HIPAA standards and confidentiality policies.
Ability to prioritize, plan, and organize projects and tasks.
Ability to multi‑task and meet quotas and deadlines in a fast‑paced environment.
Ability to adhere to department policies and best‑practice standards.
Ability to make competent professional judgments and decisions.
Understanding of formal and informal organizational structure.
Willingness to maintain and upgrade professional skills and education.
Analytical, organizational, problem‑solving, critical thinking, and conflict resolution skills.
Attention to detail, accuracy, and precision.
Physical exertion involving lifting, twisting, bending, operating office equipment, carrying light weight, and other office tasks.
Benefits Package
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid holidays, vacation, and sick time
Potential qualification for Public Service Loan Forgiveness Program (PSLF)
Physical and Environmental Demands This position functions within a healthcare environment. The incumbent is responsible for adherence to all hospital and department‑specific safety requirements, including but not limited to personal protective equipment, hand hygiene, engineering controls and other work‑area safety precautions as specified by hospital policy and departmental procedures.
Veteran Preference Preference is given to honorably discharged Veterans who served in the Armed Forces of the United States for not less than six months of continuous service. Veterans must meet the minimum qualifications and identify themselves on the application. Applicable discharge papers or a valid state ID indicating veteran status must be submitted at the time of application and interview.
Cook County Health & Hospitals System is an equal opportunity employer.
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