Field Site Director
Applied Materials, Boise, ID, United States
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering, join us to deliver material innovation that changes the world.
What We Offer Salary: $180,000 – $247,500
Location: Boise, ID
You’ll benefit from a supportive work culture that encourages learning, development, and growth. We provide programs and support that promote personal and professional growth, and care for employees at work, at home, or wherever you may go. Our comprehensive benefits include health and life insurance and more.
Position Overview This Field Site Director is a strategic role managing Customer & Business Operations for a key semiconductor customer in the US. Based in Boise, ID, you will lead key strategic programs, serve as the main customer interface, and work with a team of approximately 20 highly specialized service maintenance engineers.
Key Responsibilities
Report to the Global Business Operations Senior Director.
Direct and manage activities for an advanced semiconductor manufacturer, including people management, program management, and customer satisfaction.
Ensure safety and quality performance at the site.
Improve Cost of Ownership metrics, manage complex ramp schedules, and accelerate qualifications.
Drive communication at executive levels within the site and Applied to achieve mutual goals.
Grow service and product business on the site, including software and hardware upgrades, gaining strategic market share and achieving revenue targets.
Collaborate with senior business group management to align programs, strategies, and processes with company direction.
Coordinate efforts between Applied’s product groups and the global account.
Ensure ramp milestones are executed to committed performance.
Provide approval guidelines and leadership for reporting managers on long‑term programs, strategies, site performance, and process design.
Coordinate with the Taiwan team as the sending technology partner for future nodal transfers.
Anticipate future customer needs and deliver on service commitments; own overall site responsibility for customer satisfaction.
Maintain a skilled workforce to meet current and future customer service requirements; develop individual employees and promote satisfaction.
Define performance metrics and report on site progress against business unit and account goals.
Required Skills & Qualifications
Bachelor’s degree or higher.
10+ years of relevant experience in the semiconductor or related industry.
Extensive expertise in the field, strategic planning, and business analytics.
High‑level customer management experience.
Ability to lead, inspire, and motivate teams.
Excellent interpersonal, communication, presentation, negotiation, and decision‑making skills.
Strong knowledge of management methods and techniques.
What to Expect
Use expertise and innovative thinking to solve complex problems with broad business impact.
Shape direction and resource allocation for operational programs and projects.
Benefits Our compensation package includes competitive base salary, performance bonus, restricted stock units, the option to participate in our Employee Stock Purchase Program, and competitive health and life insurance.
Additional Information
Time type: Full time
Employee type: Assignee / Regular
Travel: Yes, 20% of the time
Relocation eligible: Yes
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards, reflecting the highest level of ethical conduct.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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What We Offer Salary: $180,000 – $247,500
Location: Boise, ID
You’ll benefit from a supportive work culture that encourages learning, development, and growth. We provide programs and support that promote personal and professional growth, and care for employees at work, at home, or wherever you may go. Our comprehensive benefits include health and life insurance and more.
Position Overview This Field Site Director is a strategic role managing Customer & Business Operations for a key semiconductor customer in the US. Based in Boise, ID, you will lead key strategic programs, serve as the main customer interface, and work with a team of approximately 20 highly specialized service maintenance engineers.
Key Responsibilities
Report to the Global Business Operations Senior Director.
Direct and manage activities for an advanced semiconductor manufacturer, including people management, program management, and customer satisfaction.
Ensure safety and quality performance at the site.
Improve Cost of Ownership metrics, manage complex ramp schedules, and accelerate qualifications.
Drive communication at executive levels within the site and Applied to achieve mutual goals.
Grow service and product business on the site, including software and hardware upgrades, gaining strategic market share and achieving revenue targets.
Collaborate with senior business group management to align programs, strategies, and processes with company direction.
Coordinate efforts between Applied’s product groups and the global account.
Ensure ramp milestones are executed to committed performance.
Provide approval guidelines and leadership for reporting managers on long‑term programs, strategies, site performance, and process design.
Coordinate with the Taiwan team as the sending technology partner for future nodal transfers.
Anticipate future customer needs and deliver on service commitments; own overall site responsibility for customer satisfaction.
Maintain a skilled workforce to meet current and future customer service requirements; develop individual employees and promote satisfaction.
Define performance metrics and report on site progress against business unit and account goals.
Required Skills & Qualifications
Bachelor’s degree or higher.
10+ years of relevant experience in the semiconductor or related industry.
Extensive expertise in the field, strategic planning, and business analytics.
High‑level customer management experience.
Ability to lead, inspire, and motivate teams.
Excellent interpersonal, communication, presentation, negotiation, and decision‑making skills.
Strong knowledge of management methods and techniques.
What to Expect
Use expertise and innovative thinking to solve complex problems with broad business impact.
Shape direction and resource allocation for operational programs and projects.
Benefits Our compensation package includes competitive base salary, performance bonus, restricted stock units, the option to participate in our Employee Stock Purchase Program, and competitive health and life insurance.
Additional Information
Time type: Full time
Employee type: Assignee / Regular
Travel: Yes, 20% of the time
Relocation eligible: Yes
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards, reflecting the highest level of ethical conduct.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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