Member Service Representative I
AmeriCU Credit Union, New York, NY, United States
Member Service Representative
Location: 4957 Commercial Drive, Yorkville NY 13495
Starting Rate: $19.84 to $24.80/hour (actual rate depends on experience)
Status: Full Time
Position is incentive & bonus eligible
Responsibilities
Greet members in a professional and enthusiastic manner that reflects the MVP-1 Team culture.
Demonstrate a general understanding of AmeriCU’s Strategic Plan and its impact on credit union success.
Serve as the primary liaison for introducing members to ITM technology and conducting traditional teller transactions.
Retain, expand, and acquire relationships by referring and cross‑selling products and services through courtesy calls or in person.
Develop a strong partnership with line‑of‑business partners to focus on member acquisition and deepen relationships with current members.
Meet or exceed annual goals.
Lead training for new hires in the assigned FC for both desk and teller lines; may support other regional centers as needed.
Record encounters with current and prospective members in the credit union CRM system.
Accurately perform account servicing and file maintenance as required.
Adhere to all credit union and departmental policies and procedures.
Maintain compliance with all applicable operational and risk controls, including the Bank Secrecy Act (BSA) and SAFE Act.
Demonstrate community engagement and involvement.
Benefits
Competitive rates on Medical, Dental, and Vision plans
Generous contribution to Health Savings Accounts for those enrolled in AmeriCU’s high‑deductible health plans
Paid holidays
Paid time off
Employee appreciation events
401(k) matching after 1 year of employment
Employee Assistance Program
Tuition reimbursement for full‑time employees after 1 year of employment
Life insurance & accidental death & dismemberment insurance to all full‑time employees
Enhanced short‑term disability at no cost
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Starting Rate: $19.84 to $24.80/hour (actual rate depends on experience)
Status: Full Time
Position is incentive & bonus eligible
Responsibilities
Greet members in a professional and enthusiastic manner that reflects the MVP-1 Team culture.
Demonstrate a general understanding of AmeriCU’s Strategic Plan and its impact on credit union success.
Serve as the primary liaison for introducing members to ITM technology and conducting traditional teller transactions.
Retain, expand, and acquire relationships by referring and cross‑selling products and services through courtesy calls or in person.
Develop a strong partnership with line‑of‑business partners to focus on member acquisition and deepen relationships with current members.
Meet or exceed annual goals.
Lead training for new hires in the assigned FC for both desk and teller lines; may support other regional centers as needed.
Record encounters with current and prospective members in the credit union CRM system.
Accurately perform account servicing and file maintenance as required.
Adhere to all credit union and departmental policies and procedures.
Maintain compliance with all applicable operational and risk controls, including the Bank Secrecy Act (BSA) and SAFE Act.
Demonstrate community engagement and involvement.
Benefits
Competitive rates on Medical, Dental, and Vision plans
Generous contribution to Health Savings Accounts for those enrolled in AmeriCU’s high‑deductible health plans
Paid holidays
Paid time off
Employee appreciation events
401(k) matching after 1 year of employment
Employee Assistance Program
Tuition reimbursement for full‑time employees after 1 year of employment
Life insurance & accidental death & dismemberment insurance to all full‑time employees
Enhanced short‑term disability at no cost
#J-18808-Ljbffr