Customer Solutions Specialist
Textron, Wichita, KS, United States
Customer Solutions Specialist
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
Description
JOB SUMMARY:
The Customer Solutions Specialist will support the ProOwnership Team and Director, ProOwnership Operations in the management and operation of aircraft enrolled in the ProOwnership program.
JOB RESPONSIBILITIES:
Possesses product knowledge and an understanding of Cessna & Beechcraft capabilities and applicable regulations, evaluates and determines the most cost effective and efficient approach for fulfilling customer's requests.
Communicates routinely with ProOwnership management to keep them apprised of the status of customer issues affecting the ownership experience.
Facilitates a smooth entry-into-service and transition plan for new customer accounts.
Organizes and manages agreements, subscriptions, expenses, and vendor charges related to the operations of owner aircraft.
Coordinates with customer's lead pilots regarding owner schedules, special requests, and assist with sourcing additional pilot resources as needed.
Responsible for activities surrounding the lead generation of new ProOwnership customer accounts and significant project assignments as assigned by the Director, ProOwnership
Qualifications
EDUCATION/ EXPERIENCE:
Bachelor's degree required in Aviation Management, Engineering, Marketing, or other related Field
Relative business or aviation related experience preferred.
QUALIFICATIONS:
Excellent written and verbal communication
Possesses good organization and time management skills
Professional and diplomatic demeanor
Excellent verbal and written communication skills
Attention to detail, goal oriented
Highly motivated
Ability to work in team environment
Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Kansas Tax Credit:
Join Textron Aviation's Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company:
Textron Aviation
Primary Location:
US-Kansas-Wichita
Job Function:
Sales
Schedule:
Full-time
Job Level:
Individual Contributor
Job Type:
Experienced
Shift:
First Shift
Travel:
No
Job Posting:
04/13/2026, 6:18:12 PM
Job Number:
341114
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
Description
JOB SUMMARY:
The Customer Solutions Specialist will support the ProOwnership Team and Director, ProOwnership Operations in the management and operation of aircraft enrolled in the ProOwnership program.
JOB RESPONSIBILITIES:
Possesses product knowledge and an understanding of Cessna & Beechcraft capabilities and applicable regulations, evaluates and determines the most cost effective and efficient approach for fulfilling customer's requests.
Communicates routinely with ProOwnership management to keep them apprised of the status of customer issues affecting the ownership experience.
Facilitates a smooth entry-into-service and transition plan for new customer accounts.
Organizes and manages agreements, subscriptions, expenses, and vendor charges related to the operations of owner aircraft.
Coordinates with customer's lead pilots regarding owner schedules, special requests, and assist with sourcing additional pilot resources as needed.
Responsible for activities surrounding the lead generation of new ProOwnership customer accounts and significant project assignments as assigned by the Director, ProOwnership
Qualifications
EDUCATION/ EXPERIENCE:
Bachelor's degree required in Aviation Management, Engineering, Marketing, or other related Field
Relative business or aviation related experience preferred.
QUALIFICATIONS:
Excellent written and verbal communication
Possesses good organization and time management skills
Professional and diplomatic demeanor
Excellent verbal and written communication skills
Attention to detail, goal oriented
Highly motivated
Ability to work in team environment
Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Kansas Tax Credit:
Join Textron Aviation's Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company:
Textron Aviation
Primary Location:
US-Kansas-Wichita
Job Function:
Sales
Schedule:
Full-time
Job Level:
Individual Contributor
Job Type:
Experienced
Shift:
First Shift
Travel:
No
Job Posting:
04/13/2026, 6:18:12 PM
Job Number:
341114