Associate Account Director, Enterprise
Bazaarvoice, Austin, CO, United States
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product‑passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to gather valuable user‑generated content at an unprecedented scale and provide real‑time consumer feedback via intuitive tools and dashboards.
What You'll Do
Enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes. Own the Small‑Dollar Renewal Pipeline: manage the full renewal sales cycle for a dedicated portfolio of smaller contracts, ensuring zero churn. Contract and Administrative Support: take ownership of routine operational tasks related to amendments, bookings, and transactional contract modifications. Customer Operational Liaison: serve as the primary point of contact for routine customer inquiries related to billing and basic contract questions. Support Account Strategy: collaborate with senior ADs on renewal forecasts, multi‑threading, account mapping, and data gathering for strategic presentations. Maintain Install Base Health: monitor customer health metrics, flagging potential renewal or usage risks. System Mastery: manage pipeline, forecasting, and adherence to processes using Salesforce and pricing tools. Prospecting/Booking Meetings: uncover new opportunities by prospecting into net new contacts in assigned accounts. What You Bring
Highly organized, process‑driven, eager to build a career in Enterprise SaaS sales. 3‑6 years of professional experience in a closing or account management role within a B2B SaaS environment. Strong ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management. Strong written and verbal communication skills; comfortable interacting directly with clients via phone and email. Familiarity with Salesforce and strong working knowledge of Microsoft Office or Google Workspace. Motivated self‑starter who thrives in a supportive, team‑centric environment and is eager to learn complex enterprise sales cycles from experienced leaders. Required: completion of a background check. EEO and Diversity Statement
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities.
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Enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes. Own the Small‑Dollar Renewal Pipeline: manage the full renewal sales cycle for a dedicated portfolio of smaller contracts, ensuring zero churn. Contract and Administrative Support: take ownership of routine operational tasks related to amendments, bookings, and transactional contract modifications. Customer Operational Liaison: serve as the primary point of contact for routine customer inquiries related to billing and basic contract questions. Support Account Strategy: collaborate with senior ADs on renewal forecasts, multi‑threading, account mapping, and data gathering for strategic presentations. Maintain Install Base Health: monitor customer health metrics, flagging potential renewal or usage risks. System Mastery: manage pipeline, forecasting, and adherence to processes using Salesforce and pricing tools. Prospecting/Booking Meetings: uncover new opportunities by prospecting into net new contacts in assigned accounts. What You Bring
Highly organized, process‑driven, eager to build a career in Enterprise SaaS sales. 3‑6 years of professional experience in a closing or account management role within a B2B SaaS environment. Strong ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management. Strong written and verbal communication skills; comfortable interacting directly with clients via phone and email. Familiarity with Salesforce and strong working knowledge of Microsoft Office or Google Workspace. Motivated self‑starter who thrives in a supportive, team‑centric environment and is eager to learn complex enterprise sales cycles from experienced leaders. Required: completion of a background check. EEO and Diversity Statement
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities.
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