Fraud & AML Investigator
Resource One Credit Union, Dallas, TX, United States
Position Summary
The
FRAML Investigator
assists the BSA Officer and the FRAML Manager in daily monitoring activities, specifically related to BSA, AML, CIP, OFAC, and fraud programs to ensure compliance with applicable internal policies, procedures, and external regulations. The FRAML Investigator is responsible for ensuring the company’s adherence to internal policies, procedures, and external regulations related to BSA, AML, CIP, OFAC, and fraud prevention programs. The successful candidate will have a strong background in member service, knowledge of BSA and AML regulations, analytical skills, and excellent communication and problem‑solving skills.
Position Responsibilities
Review and investigate various reports and systems for potential fraudulent activities within member accounts and loans.
Monitor fraud detection systems/reports for suspicious/fraudulent account activity.
Maintain thorough and accurate case notes in chronological order utilizing the case management system.
Identify through fraud case analysis opportunities to enhance internal policies, procedures and controls throughout the enterprise.
As necessary, prepare reports for management covering investigative details, results and recommended loss prevention and recovery actions.
Formulate and recommend action response to criminal allegations, file case reports as appropriate and testify in court proceedings as appropriate.
Review system changes to identify internal fraudulent activity.
Communicate with other lines of business, law enforcement, and victims of crime to determine the extent and nature of criminal activity.
Consult and advise managers and employees in identifying potential fraud, consulting/interviewing members and taking appropriate action in fraud situations.
Prepare Suspicious Activity Reports (SAR) for final review.
Assist in development and facilitation of fraud prevention and awareness for all staff, as applicable. Assist with, respond to and/or resolve member/branch issues related to fraud.
Assist with the training of new staff and act as a resource for all team members regarding a variety of loss prevention and fraud scenarios.
Demonstrate highest levels of customer service, confidentiality and discretion when dealing with the internal and external members.
Maintain well‑developed working knowledge of the assigned duties and job functions; keep up to date and request additional training and/or development as needed.
Ensure duties performed are in compliance with all security, audit, regulatory compliance, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program policies and procedures.
Report regularly to work and return from breaks and meal periods on time according to the posted schedule.
Complete and review reports relating to the Risk Management department, as directed by the area Director.
Participate on teams and in meetings as required.
Qualifications and Education Requirements
2‑3 years banking or credit union experience
High school graduate or GED
BSACS or comparable certification within 1 year of hire
Knowledge, Skills, and Abilities
Knowledge of, or ability to learn, credit union’s core and ancillary systems, policies, procedures and established processes.
General knowledge of fraud and industry fraud trends.
Knowledge of, or ability to learn federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction.
Skill in using tact and diplomacy in performing assignments and converting draft materials into finished documents.
Actively learn by understanding the implications of new and existing information for current and future problem solving and decision‑making.
Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees.
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Perform effectively in environments with frequent workload changes and competing demands.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems with successful outcomes.
Actively look for ways to help members and co‑workers.
Ability to research, analyze, and determine a course of action for financial transactions.
Ability to balance risk and customer experience effectively.
Interpret and apply laws, regulations, policies and procedures.
Maintain a high level of confidentiality in all areas of responsibility.
Perform job functions independently or with limited supervision and work effectively either alone or as part of a team.
Physical Demands and Work Environment
Stationary work, often requiring standing or sitting for prolonged periods.
Operate standard office equipment and keyboards.
Visually recognize, reconcile and verify numerical details for accuracy.
Repeat motions that may include the wrists, hands and/or fingers.
Must be able to access and navigate facility with reasonable accommodations.
Lift and carry small parcels, packages and other items.
Additional Notes
Candidates considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
Equal Employment Opportunity Employer
Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.
Stronger leaders. Stronger coworkers. Stronger friends.
#J-18808-Ljbffr
FRAML Investigator
assists the BSA Officer and the FRAML Manager in daily monitoring activities, specifically related to BSA, AML, CIP, OFAC, and fraud programs to ensure compliance with applicable internal policies, procedures, and external regulations. The FRAML Investigator is responsible for ensuring the company’s adherence to internal policies, procedures, and external regulations related to BSA, AML, CIP, OFAC, and fraud prevention programs. The successful candidate will have a strong background in member service, knowledge of BSA and AML regulations, analytical skills, and excellent communication and problem‑solving skills.
Position Responsibilities
Review and investigate various reports and systems for potential fraudulent activities within member accounts and loans.
Monitor fraud detection systems/reports for suspicious/fraudulent account activity.
Maintain thorough and accurate case notes in chronological order utilizing the case management system.
Identify through fraud case analysis opportunities to enhance internal policies, procedures and controls throughout the enterprise.
As necessary, prepare reports for management covering investigative details, results and recommended loss prevention and recovery actions.
Formulate and recommend action response to criminal allegations, file case reports as appropriate and testify in court proceedings as appropriate.
Review system changes to identify internal fraudulent activity.
Communicate with other lines of business, law enforcement, and victims of crime to determine the extent and nature of criminal activity.
Consult and advise managers and employees in identifying potential fraud, consulting/interviewing members and taking appropriate action in fraud situations.
Prepare Suspicious Activity Reports (SAR) for final review.
Assist in development and facilitation of fraud prevention and awareness for all staff, as applicable. Assist with, respond to and/or resolve member/branch issues related to fraud.
Assist with the training of new staff and act as a resource for all team members regarding a variety of loss prevention and fraud scenarios.
Demonstrate highest levels of customer service, confidentiality and discretion when dealing with the internal and external members.
Maintain well‑developed working knowledge of the assigned duties and job functions; keep up to date and request additional training and/or development as needed.
Ensure duties performed are in compliance with all security, audit, regulatory compliance, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program policies and procedures.
Report regularly to work and return from breaks and meal periods on time according to the posted schedule.
Complete and review reports relating to the Risk Management department, as directed by the area Director.
Participate on teams and in meetings as required.
Qualifications and Education Requirements
2‑3 years banking or credit union experience
High school graduate or GED
BSACS or comparable certification within 1 year of hire
Knowledge, Skills, and Abilities
Knowledge of, or ability to learn, credit union’s core and ancillary systems, policies, procedures and established processes.
General knowledge of fraud and industry fraud trends.
Knowledge of, or ability to learn federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction.
Skill in using tact and diplomacy in performing assignments and converting draft materials into finished documents.
Actively learn by understanding the implications of new and existing information for current and future problem solving and decision‑making.
Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees.
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Perform effectively in environments with frequent workload changes and competing demands.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems with successful outcomes.
Actively look for ways to help members and co‑workers.
Ability to research, analyze, and determine a course of action for financial transactions.
Ability to balance risk and customer experience effectively.
Interpret and apply laws, regulations, policies and procedures.
Maintain a high level of confidentiality in all areas of responsibility.
Perform job functions independently or with limited supervision and work effectively either alone or as part of a team.
Physical Demands and Work Environment
Stationary work, often requiring standing or sitting for prolonged periods.
Operate standard office equipment and keyboards.
Visually recognize, reconcile and verify numerical details for accuracy.
Repeat motions that may include the wrists, hands and/or fingers.
Must be able to access and navigate facility with reasonable accommodations.
Lift and carry small parcels, packages and other items.
Additional Notes
Candidates considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
Equal Employment Opportunity Employer
Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.
Stronger leaders. Stronger coworkers. Stronger friends.
#J-18808-Ljbffr