Senior Trailhead Specialist
salesforce.com, inc., San Francisco, CA, United States
Overview
Salesforce is the #1 AI CRM. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values. About the Team
The Industries & Apps Trailhead team is a Trailhead-focused, cross-cloud CX team committed to building and maintaining high standards in Trailhead content. We own the end-to-end Trailhead content development process, from roadmap planning to badge release, and aim to scale a strategic approach to Trailhead content development that centers business priorities and supports every cloud in Apps & Industries with high-quality enablement content. About the Role
As a Sr Trailhead Specialist, you will combine expertise across content strategy, editing, and writing to deliver enablement for Salesforce customers. You will drive content quality standards, ensure strategic alignment, and foster collaboration to produce industry-leading enablement. What You\'ll Do
Lead Trailhead Strategy & Prioritization
Serve as a Trailhead Strategist for an assigned cloud or suite of clouds, leading all Trailhead work within those areas.
Deliver strategic planning and prioritization support, working with CX and product stakeholders to identify content gaps and prioritize badge requests against roadmaps.
Drive Content Development & Editorial Excellence
As a Trailhead Writer, research, plan, and draft Trailhead modules aligned with the strategic vision of your assigned cloud(s).
As a Trailhead Editor, verify that all content adheres to the Trailhead style guide and quality standards, collaborating with Strategists and the centralized Trailhead team.
Advance AI in CX Enablement
Contribute to the team\'s leadership in the research and enablement of AI in CX Trailhead, including creating and testing Trailhead-specific use cases.
Train Apps & Industries CX teammates on vetted AI use cases and AI innovations developed by the centralized Trailhead team.
Required Skills & Experience
End-to-end content development experience, including strategic planning, writing, and editorial oversight for enablement content.
Ability to lead and manage strategic content initiatives aligned with business priorities.
Expertise in content quality assurance and adherence to style guides and standards.
Strong collaboration and communication skills with the ability to manage complex stakeholder relationships.
Experience with or understanding of AI tools for content creation, review, and research.
Ability to research, plan, and draft engaging Trailhead modules.
Customer-centric mindset and a passion for creating enablement content that drives adoption and success.
Adaptability to manage shifting priorities and unexpected requests.
Desired Skills & Experience
Experience embedding with cloud teams on a project-length basis.
Familiarity with Salesforce products.
Familiarity with Trailhead tools and processes.
Why Join Us
This is an opportunity to be part of a collaborative and strategic team that directly impacts customer success across Salesforce\'s Industries & Apps portfolio. You will shape how customers learn, adopt, and succeed with Salesforce, in a team that values feedback, strategic innovation, and content excellence. Join us to work on cutting-edge enablement, including AI integration, and grow your career within a dynamic environment. Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Privacy & Equal Opportunity
Salesforce uses artificial intelligence (AI) tools to help recruiters assess candidates. Humans will make final hiring decisions. See our Candidate Privacy Statement for details about data use and opt-out options. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination. See Know your rights: workplace discrimination is illegal. Compensation & Benefits
In the United States, compensation offers are based on location, job level, knowledge, skills, and experience. Base salary ranges: $94,000 - $142,300 annually, with higher ranges in select SF/NYC areas. This range excludes bonuses, equity, and benefits. Salesforce offers various benefits, including time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchase program. Details at: https://www.salesforcebenefits.com
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Salesforce is the #1 AI CRM. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values. About the Team
The Industries & Apps Trailhead team is a Trailhead-focused, cross-cloud CX team committed to building and maintaining high standards in Trailhead content. We own the end-to-end Trailhead content development process, from roadmap planning to badge release, and aim to scale a strategic approach to Trailhead content development that centers business priorities and supports every cloud in Apps & Industries with high-quality enablement content. About the Role
As a Sr Trailhead Specialist, you will combine expertise across content strategy, editing, and writing to deliver enablement for Salesforce customers. You will drive content quality standards, ensure strategic alignment, and foster collaboration to produce industry-leading enablement. What You\'ll Do
Lead Trailhead Strategy & Prioritization
Serve as a Trailhead Strategist for an assigned cloud or suite of clouds, leading all Trailhead work within those areas.
Deliver strategic planning and prioritization support, working with CX and product stakeholders to identify content gaps and prioritize badge requests against roadmaps.
Drive Content Development & Editorial Excellence
As a Trailhead Writer, research, plan, and draft Trailhead modules aligned with the strategic vision of your assigned cloud(s).
As a Trailhead Editor, verify that all content adheres to the Trailhead style guide and quality standards, collaborating with Strategists and the centralized Trailhead team.
Advance AI in CX Enablement
Contribute to the team\'s leadership in the research and enablement of AI in CX Trailhead, including creating and testing Trailhead-specific use cases.
Train Apps & Industries CX teammates on vetted AI use cases and AI innovations developed by the centralized Trailhead team.
Required Skills & Experience
End-to-end content development experience, including strategic planning, writing, and editorial oversight for enablement content.
Ability to lead and manage strategic content initiatives aligned with business priorities.
Expertise in content quality assurance and adherence to style guides and standards.
Strong collaboration and communication skills with the ability to manage complex stakeholder relationships.
Experience with or understanding of AI tools for content creation, review, and research.
Ability to research, plan, and draft engaging Trailhead modules.
Customer-centric mindset and a passion for creating enablement content that drives adoption and success.
Adaptability to manage shifting priorities and unexpected requests.
Desired Skills & Experience
Experience embedding with cloud teams on a project-length basis.
Familiarity with Salesforce products.
Familiarity with Trailhead tools and processes.
Why Join Us
This is an opportunity to be part of a collaborative and strategic team that directly impacts customer success across Salesforce\'s Industries & Apps portfolio. You will shape how customers learn, adopt, and succeed with Salesforce, in a team that values feedback, strategic innovation, and content excellence. Join us to work on cutting-edge enablement, including AI integration, and grow your career within a dynamic environment. Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Privacy & Equal Opportunity
Salesforce uses artificial intelligence (AI) tools to help recruiters assess candidates. Humans will make final hiring decisions. See our Candidate Privacy Statement for details about data use and opt-out options. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination. See Know your rights: workplace discrimination is illegal. Compensation & Benefits
In the United States, compensation offers are based on location, job level, knowledge, skills, and experience. Base salary ranges: $94,000 - $142,300 annually, with higher ranges in select SF/NYC areas. This range excludes bonuses, equity, and benefits. Salesforce offers various benefits, including time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchase program. Details at: https://www.salesforcebenefits.com
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