Lead Field Service Representative
Eaton, Worthington, OH, United States
Eaton’s ES AMER ESS division is currently seeking a Lead Field Service Representative. This role is located out of Worthington, OH. The hourly rate for this position is [[cust_hourlyrate]] per hour. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What You’ll Do
Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers
Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment
Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions
Develop and maintain strong working relationships with customers, service shops, and other organizations
Possess knowledge of UL, NEMA, and NEC standards.
Generate timely and accurate service reports on work, product performance, and warranties.
Manage multiple projects independently
Mentor less experienced technicians
Team Benefits
Guaranteed 40-hour base pay, eligible for overtime and travel premiums
Career growth, mentorship and safety training
Company vehicle, toolkit, and phone
Tuition assistance for ongoing learning
Leads program with bonus pay
Opportunities across 32 service branches
Basic Qualifications
High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
Must be able to work in the US without corporate sponsorship now or in the future
No relocation offered, candidates within a 50-mile radius considered. Active‑Duty Military Service member candidates are exempt from the geographical area limitation
Must have a valid driver's license
Preferred Qualifications
Associate’s degree and/or military experience
Bachelor's degree in engineering from an accredited institution
Electrical or General Contractor’s License
Professional Engineering License
Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
NICET/NETA certification
Position Success Criteria
Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
This position requires you to drive an Eaton vehicle
Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong computer, problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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What You’ll Do
Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers
Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment
Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions
Develop and maintain strong working relationships with customers, service shops, and other organizations
Possess knowledge of UL, NEMA, and NEC standards.
Generate timely and accurate service reports on work, product performance, and warranties.
Manage multiple projects independently
Mentor less experienced technicians
Team Benefits
Guaranteed 40-hour base pay, eligible for overtime and travel premiums
Career growth, mentorship and safety training
Company vehicle, toolkit, and phone
Tuition assistance for ongoing learning
Leads program with bonus pay
Opportunities across 32 service branches
Basic Qualifications
High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
Must be able to work in the US without corporate sponsorship now or in the future
No relocation offered, candidates within a 50-mile radius considered. Active‑Duty Military Service member candidates are exempt from the geographical area limitation
Must have a valid driver's license
Preferred Qualifications
Associate’s degree and/or military experience
Bachelor's degree in engineering from an accredited institution
Electrical or General Contractor’s License
Professional Engineering License
Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
NICET/NETA certification
Position Success Criteria
Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
This position requires you to drive an Eaton vehicle
Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Strong computer, problem-solving and logical thinking skills
Works well under time constraints and in stressful situations
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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