Leasing Specialist - Alemany Apartments
Avanath Capital Management, LLC, San Francisco, CA, United States
Role
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Qualifications
Passion for providing exceptional customer service.
2+ year of sales and/or customer relations experience.
Low income housing & tax credit experience highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast‑paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet and e‑mail.
Working knowledge of Yardi Voyager Property Management software.
Key Accountabilities
Customer Service & Sales
At all times, provides A+ customer service.
Greet and qualify all prospects.
Record all telephone and in‑person visits on guest cards.
Inspect models and available “market ready”, communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow‑up on prospects that did not close and attempt to close sale again; if unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident signature(s) on appropriate paperwork prior to move‑in. Orient new residents to community.
Assist in monitoring renewals, distribute and follow‑up on renewal notices.
Administrative
Accept rental payments.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
Adherence to Property Management Rules, Regulations and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
Physical Demands & Working Conditions
The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, communicating verbally.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
Benefits
Culture built on purpose and core values – integrity, caring, continuous improvement.
Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth that is based on achievement and an emphasis on promoting from within our ranks.
Development – commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard‑working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.
Our organization’s diversity initiatives include – but are not limited to – our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces respectful communication and cooperation between all employees, teamwork and employee participation, permitting the representation of all groups and employee perspectives, work/life balance through flexible work schedules to accommodate employees’ varying needs, employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.
Compensation Range $20—$22 USD
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Qualifications
Passion for providing exceptional customer service.
2+ year of sales and/or customer relations experience.
Low income housing & tax credit experience highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast‑paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet and e‑mail.
Working knowledge of Yardi Voyager Property Management software.
Key Accountabilities
Customer Service & Sales
At all times, provides A+ customer service.
Greet and qualify all prospects.
Record all telephone and in‑person visits on guest cards.
Inspect models and available “market ready”, communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow‑up on prospects that did not close and attempt to close sale again; if unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident signature(s) on appropriate paperwork prior to move‑in. Orient new residents to community.
Assist in monitoring renewals, distribute and follow‑up on renewal notices.
Administrative
Accept rental payments.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
Adherence to Property Management Rules, Regulations and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
Physical Demands & Working Conditions
The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, communicating verbally.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
Benefits
Culture built on purpose and core values – integrity, caring, continuous improvement.
Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth that is based on achievement and an emphasis on promoting from within our ranks.
Development – commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard‑working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.
Our organization’s diversity initiatives include – but are not limited to – our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces respectful communication and cooperation between all employees, teamwork and employee participation, permitting the representation of all groups and employee perspectives, work/life balance through flexible work schedules to accommodate employees’ varying needs, employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.
Compensation Range $20—$22 USD
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