Associate, FCP Client Outreach
ING Americas, New York, NY, United States
COO | Financial Crime Prevention (FCP) | Associate, FCP Client Outreach | New York
As a KYC Client Outreach Expert, you are responsible for engaging daily exchanges with these stakeholders to ensure a smooth communication flow. You are in direct contact with our clients for collecting KYC relevant information, answering their KYC related questions and checking the accurate documentation received to allow the completion of the KYC reviews. Data quality is handled through duly collecting and storing all documents requested from clients in the internal system in accordance with the KYC Policy and all FATCA, CRS and ESR guidelines.
About the Department ING has the mission to provide our clients a best-in-class experience. As KYC Client Outreach Expert, you are the spokesperson from Know your Customer (KYC) side to our clients. You are responsible for supporting KYC execution in accordance with the Bank's compliance policies and procedures. Your role plays an important part as liaison between all stakeholders involved in the delivery of the KYC processes, including internally Front Office, Compliance, operational teams across our organization and externally our clients.
Responsibilities
Serve as the primary point of contact for clients, relationship managers and operational teams regarding onboarding, periodic reviews, event driven reviews and other possible outreach needs
Proactively reach out to clients via email, phone, or other channels to request required documentation and clarify outstanding items.
Collaborate daily with internal stakeholders (Front Office, Compliance, Operation Teams (KYC Analyst) to ensure alignment and smooth client experience.
Review and validate client documentation for completeness and accuracy before submission.
Clearly communicate regulatory requirements (e.g., KYC, FATCA, CRS, ESR) to clients, ensuring they understand the purpose and importance of each request.
Track and monitor client responses, elevate delays and send formal reminders to unresponsive clients.
Maintain accurate records of client interactions and documentation in internal systems, ensuring compliance with internal policies and regulatory standards.
Support continuous improvement initiatives by identifying pain points in the outreach process and suggesting enhancements.
Qualifications and Competencies
Undergraduate degree, Graduate degree
4+ years of relevant experience
Excellent verbal and written communication skills with a client-first approach. Requires experience in communication across different locations.
Strong ability to review and validate documentation with precision.
Skilled in managing multiple tasks and meeting tight deadlines.
Capability to identify issues, analyze their root causes, and propose practical and effective solutions.
Flexibility to adapt changes in regulations, processes and fast-paced environment. Be on track with all the changes in KYC domain.
Ability to work well within a team, sharing insights and supporting colleagues to foster a collaborative work atmosphere, sharing team values and be a good fit to the team dynamics.
Compensation Salary Range: $110,000-140,000
Benefits In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.
EEO Statement ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.
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About the Department ING has the mission to provide our clients a best-in-class experience. As KYC Client Outreach Expert, you are the spokesperson from Know your Customer (KYC) side to our clients. You are responsible for supporting KYC execution in accordance with the Bank's compliance policies and procedures. Your role plays an important part as liaison between all stakeholders involved in the delivery of the KYC processes, including internally Front Office, Compliance, operational teams across our organization and externally our clients.
Responsibilities
Serve as the primary point of contact for clients, relationship managers and operational teams regarding onboarding, periodic reviews, event driven reviews and other possible outreach needs
Proactively reach out to clients via email, phone, or other channels to request required documentation and clarify outstanding items.
Collaborate daily with internal stakeholders (Front Office, Compliance, Operation Teams (KYC Analyst) to ensure alignment and smooth client experience.
Review and validate client documentation for completeness and accuracy before submission.
Clearly communicate regulatory requirements (e.g., KYC, FATCA, CRS, ESR) to clients, ensuring they understand the purpose and importance of each request.
Track and monitor client responses, elevate delays and send formal reminders to unresponsive clients.
Maintain accurate records of client interactions and documentation in internal systems, ensuring compliance with internal policies and regulatory standards.
Support continuous improvement initiatives by identifying pain points in the outreach process and suggesting enhancements.
Qualifications and Competencies
Undergraduate degree, Graduate degree
4+ years of relevant experience
Excellent verbal and written communication skills with a client-first approach. Requires experience in communication across different locations.
Strong ability to review and validate documentation with precision.
Skilled in managing multiple tasks and meeting tight deadlines.
Capability to identify issues, analyze their root causes, and propose practical and effective solutions.
Flexibility to adapt changes in regulations, processes and fast-paced environment. Be on track with all the changes in KYC domain.
Ability to work well within a team, sharing insights and supporting colleagues to foster a collaborative work atmosphere, sharing team values and be a good fit to the team dynamics.
Compensation Salary Range: $110,000-140,000
Benefits In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.
EEO Statement ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.
#J-18808-Ljbffr