CREATIVE CONTENT MANAGER - DIGITAL CARE (HYBRID-CHARLOTTE, NC)
Compass Group, North America, Charlotte, NC, United States
Job Summary
The Learning Program Manager plays a critical role in shaping and delivering impactful, modern learning experiences across the organization. This role is designed for an experienced learning professional who leads through influence, curiosity, and execution.
Responsibilities Facilitation & Learning Delivery
Manage, lead, and facilitate engaging, high‑impact instructor‑led training sessions and workshops for diverse associate audiences.
Adapt facilitation techniques to meet varying learning needs, experience levels, and business contexts.
Gather and synthesize feedback from learners and stakeholders to continuously improve learning experiences.
AI & Automation Advocacy
Actively champion AI and automation as tools to enhance learning effectiveness, efficiency, and personalization.
Stay current with emerging technologies, translating them into practical, value‑driven learning applications that drive transformation and accelerated outcomes.
Collaborate with cross‑functional teams to identify opportunities for automation and AI integration in training and knowledge management.
Course Catalog & Program Management
Own and maintain the Digital Learning course catalog, ensuring all offerings are current, relevant, and aligned to business priorities.
Conduct routine course audits to assess quality, accuracy, learner experience, and ongoing value.
Manage updates, retirements, and enhancements across the course lifecycle with a continuous improvement mindset.
Content Writing & Knowledge Development
Serve as a content writer for Digital Learning, producing clear, engaging, and audience‑focused learning and knowledge materials.
Develop and maintain knowledge articles, facilitator guides, quick reference guides, job aides, learning program descriptions, and communications.
Disseminate complex concepts into concise, accessible, and actionable content.
Partner with subject matter experts to extract insights, shape narratives, and ensure accuracy.
Continuously refine content based on learner feedback, data, and evolving business needs.
Data Storytelling & Impact Communication
Partner with the data analyst to interpret learning metrics and program data.
Transform data insights into compelling stories, presentations, and summaries that communicate impact and outcomes.
Support program evaluation and improvement by connecting learning data to business priorities.
LMS Support
Serve as a backup to the primary LMS administrator.
Provide support as needed for configuration, troubleshooting, and user experience.
Collaborate with the LMS lead to ensure continuity, reliability, and strong learner experiences.
Qualifications
Bachelor’s degree in Business, Marketing, Adult Education, Learning & Development, or related field, or equivalent experience.
5+ years of experience in L&D, program or project management, marketing, or related field.
Proven expertise in facilitating instructor‑led training for adult learners.
Strong background in content writing, editing, and storytelling for learning or business audiences.
Knowledge of AI, automation, and digital technologies, with curiosity and initiative to apply them.
Experience managing learning programs, course catalogs, or learning ecosystems.
Excellent communication, facilitation, and stakeholder engagement skills.
Highly organized, proactive, and comfortable managing multiple priorities.
Naturally curious, solution‑oriented, and innovative mindset.
Preferred Skills
Instructional design skills, especially experience with Articulate or similar e‑learning authoring tools.
Experience with Zendesk or other enterprise help desk or knowledge management tools.
Prior leadership experience in a learning or transformation‑focused role.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug‑free workplace.
#J-18808-Ljbffr
Responsibilities Facilitation & Learning Delivery
Manage, lead, and facilitate engaging, high‑impact instructor‑led training sessions and workshops for diverse associate audiences.
Adapt facilitation techniques to meet varying learning needs, experience levels, and business contexts.
Gather and synthesize feedback from learners and stakeholders to continuously improve learning experiences.
AI & Automation Advocacy
Actively champion AI and automation as tools to enhance learning effectiveness, efficiency, and personalization.
Stay current with emerging technologies, translating them into practical, value‑driven learning applications that drive transformation and accelerated outcomes.
Collaborate with cross‑functional teams to identify opportunities for automation and AI integration in training and knowledge management.
Course Catalog & Program Management
Own and maintain the Digital Learning course catalog, ensuring all offerings are current, relevant, and aligned to business priorities.
Conduct routine course audits to assess quality, accuracy, learner experience, and ongoing value.
Manage updates, retirements, and enhancements across the course lifecycle with a continuous improvement mindset.
Content Writing & Knowledge Development
Serve as a content writer for Digital Learning, producing clear, engaging, and audience‑focused learning and knowledge materials.
Develop and maintain knowledge articles, facilitator guides, quick reference guides, job aides, learning program descriptions, and communications.
Disseminate complex concepts into concise, accessible, and actionable content.
Partner with subject matter experts to extract insights, shape narratives, and ensure accuracy.
Continuously refine content based on learner feedback, data, and evolving business needs.
Data Storytelling & Impact Communication
Partner with the data analyst to interpret learning metrics and program data.
Transform data insights into compelling stories, presentations, and summaries that communicate impact and outcomes.
Support program evaluation and improvement by connecting learning data to business priorities.
LMS Support
Serve as a backup to the primary LMS administrator.
Provide support as needed for configuration, troubleshooting, and user experience.
Collaborate with the LMS lead to ensure continuity, reliability, and strong learner experiences.
Qualifications
Bachelor’s degree in Business, Marketing, Adult Education, Learning & Development, or related field, or equivalent experience.
5+ years of experience in L&D, program or project management, marketing, or related field.
Proven expertise in facilitating instructor‑led training for adult learners.
Strong background in content writing, editing, and storytelling for learning or business audiences.
Knowledge of AI, automation, and digital technologies, with curiosity and initiative to apply them.
Experience managing learning programs, course catalogs, or learning ecosystems.
Excellent communication, facilitation, and stakeholder engagement skills.
Highly organized, proactive, and comfortable managing multiple priorities.
Naturally curious, solution‑oriented, and innovative mindset.
Preferred Skills
Instructional design skills, especially experience with Articulate or similar e‑learning authoring tools.
Experience with Zendesk or other enterprise help desk or knowledge management tools.
Prior leadership experience in a learning or transformation‑focused role.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug‑free workplace.
#J-18808-Ljbffr