Senior Manager, Content Strategy (Agentic AI) US / Canada Remote
Autodesk, Boston, MA, United States
Position Overview
At Autodesk, we do what no other company can: we help our customers design and make anything. The Experience Foundations team at Autodesk plays a critical role in designing the experiences that make that mission a reality, especially in this transformative moment where seamless digital experiences and AI-powered innovation will empower customers and teams to achieve meaningful outcomes faster.
Within the Experience Foundations team for AEC (Architecture, Engineering, and Construction), we are seeking a Senior Manager of Content Strategy to lead content strategy, the learning experience, and conversational design for Autodesk's agentic experience for a VP‑led AI initiative. Reporting to the Senior Director of Content Strategy, this role will shape how content helps customers navigate complex and increasingly interconnected workflows across various products, understand product value for daily needs, and complete meaningful tasks across digital experiences and AI‑powered interactions. As a senior leader, this person will define the content strategy direction for our agentic experience, including defining the appropriate personality, creating tone and voice frameworks, mapping the experience to critical user journeys, and establishing scalable practices, quality standards, and evaluation methods. They’ll partner closely with Design, Product, Engineering, Research, and Operations to ensure content experiences are clear, cohesive, human‑centered, effective, and ideally spark joy. This role will be instrumental in positioning content as a strategic lever to elevate the customer experience, drive product innovation and adoption, and create trust and transparency in a way that drives usage for better business outcomes.
This moment requires us to work in new ways—using AI internally to improve how we operate, make decisions, and deliver experiences, while also building trusted AI capabilities that help our customers automate repetitive work, accelerate creativity, and unlock smarter, more connected workflows. To deliver on our vision, we need exceptional contributors and leaders who are curious, adaptable, customer‑focused, and excited to help shape the future of work at Autodesk.
Job Requisition ID: 26WD97071
Responsibilities
Manage a new team, including content strategists, learning experience designers, and conversation designers, to set and execute the content strategy for the AI‑powered, agentic experiences for customers across interconnected products
Lead, coach, inspire, and grow the new team, fostering a tight‑knit culture, high standards, innovation, experimentation, and strong collaboration
Define a clear vision for how content meets user needs, supports their business goals, reduces friction, and improves collaboration, comprehension, confidence, and task success
Build and evolve scalable frameworks, standards, evaluation methods, and governance for UX content, conversation design, terminology, voice, tone, and content quality
Partner closely with Design, Product, Engineering, Research, Analytics, and Operations to ensure content is integrated early and effectively into the product development process
Guide the design of conversational experiences that are useful, trustworthy, context‑aware, and aligned with Autodesk’s AI‑forward product direction
Establish operating rhythms and cross‑functional processes that enable high‑quality content decisions without creating unnecessary overhead
Use customer insights, research findings, data, and business context to prioritize content opportunities and inform strategic decisions
Ensure consistency and continuity across customer user journeys, surfaces, and interaction models, including traditional UX, guided flows, and conversational interfaces
Drive alignment with senior stakeholders by translating ambiguous needs into clear plans, priorities, and measurable outcomes
Champion accessibility, inclusivity, and plain‑language principles across all content experiences
Continuously improve tools, methods, and AI‑enabled ways of working that strengthen content quality, speed, and impact at scale
Collaborate with content strategy and design managers across AEC’s product teams to ensure product‑specific considerations are accounted for and create cohesion across the product ecosystem
Minimum Qualifications
12+ years of experience in content strategy, UX writing, content design, conversation design, or related experience design disciplines
5+ years of people management experience leading and developing high‑performing content strategy teams
Demonstrated experience designing or leading agentic and conversational experiences, including AI‑assisted, chatbot, assistant, or guided interaction models
Proficiency with AI tools and workflows, and sound judgment in applying them to content creation, iteration, and governance
Proven experience shaping content strategy for complex product ecosystems, digital experiences, or enterprise software environments
Strong expertise in content design principles, information clarity, content systems, and customer‑centered writing for product experiences
Track record of influencing cross‑functional partners and driving alignment across Design, Product, Engineering, and Research
Strong systems thinking and the ability to connect content decisions across end‑to‑end journeys, platforms, and customer touchpoints
Excellent communication and storytelling skills, with the ability to present strategy, rationale, and recommendations to senior stakeholders
Experience using research, metrics, and qualitative insights to evaluate content effectiveness and improve customer outcomes
Commitment to accessibility, inclusive language, and building trusted customer experiences
Bachelor’s degree in English, Communications, Human‑Computer Interaction, Design, Journalism, or a related field, or equivalent practical experience
Preferred Qualifications
Experience in the AEC industry
Passion for applying product design, AI, and content strategy to empower designers, makers, and builders
Equal Employment Opportunity At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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Within the Experience Foundations team for AEC (Architecture, Engineering, and Construction), we are seeking a Senior Manager of Content Strategy to lead content strategy, the learning experience, and conversational design for Autodesk's agentic experience for a VP‑led AI initiative. Reporting to the Senior Director of Content Strategy, this role will shape how content helps customers navigate complex and increasingly interconnected workflows across various products, understand product value for daily needs, and complete meaningful tasks across digital experiences and AI‑powered interactions. As a senior leader, this person will define the content strategy direction for our agentic experience, including defining the appropriate personality, creating tone and voice frameworks, mapping the experience to critical user journeys, and establishing scalable practices, quality standards, and evaluation methods. They’ll partner closely with Design, Product, Engineering, Research, and Operations to ensure content experiences are clear, cohesive, human‑centered, effective, and ideally spark joy. This role will be instrumental in positioning content as a strategic lever to elevate the customer experience, drive product innovation and adoption, and create trust and transparency in a way that drives usage for better business outcomes.
This moment requires us to work in new ways—using AI internally to improve how we operate, make decisions, and deliver experiences, while also building trusted AI capabilities that help our customers automate repetitive work, accelerate creativity, and unlock smarter, more connected workflows. To deliver on our vision, we need exceptional contributors and leaders who are curious, adaptable, customer‑focused, and excited to help shape the future of work at Autodesk.
Job Requisition ID: 26WD97071
Responsibilities
Manage a new team, including content strategists, learning experience designers, and conversation designers, to set and execute the content strategy for the AI‑powered, agentic experiences for customers across interconnected products
Lead, coach, inspire, and grow the new team, fostering a tight‑knit culture, high standards, innovation, experimentation, and strong collaboration
Define a clear vision for how content meets user needs, supports their business goals, reduces friction, and improves collaboration, comprehension, confidence, and task success
Build and evolve scalable frameworks, standards, evaluation methods, and governance for UX content, conversation design, terminology, voice, tone, and content quality
Partner closely with Design, Product, Engineering, Research, Analytics, and Operations to ensure content is integrated early and effectively into the product development process
Guide the design of conversational experiences that are useful, trustworthy, context‑aware, and aligned with Autodesk’s AI‑forward product direction
Establish operating rhythms and cross‑functional processes that enable high‑quality content decisions without creating unnecessary overhead
Use customer insights, research findings, data, and business context to prioritize content opportunities and inform strategic decisions
Ensure consistency and continuity across customer user journeys, surfaces, and interaction models, including traditional UX, guided flows, and conversational interfaces
Drive alignment with senior stakeholders by translating ambiguous needs into clear plans, priorities, and measurable outcomes
Champion accessibility, inclusivity, and plain‑language principles across all content experiences
Continuously improve tools, methods, and AI‑enabled ways of working that strengthen content quality, speed, and impact at scale
Collaborate with content strategy and design managers across AEC’s product teams to ensure product‑specific considerations are accounted for and create cohesion across the product ecosystem
Minimum Qualifications
12+ years of experience in content strategy, UX writing, content design, conversation design, or related experience design disciplines
5+ years of people management experience leading and developing high‑performing content strategy teams
Demonstrated experience designing or leading agentic and conversational experiences, including AI‑assisted, chatbot, assistant, or guided interaction models
Proficiency with AI tools and workflows, and sound judgment in applying them to content creation, iteration, and governance
Proven experience shaping content strategy for complex product ecosystems, digital experiences, or enterprise software environments
Strong expertise in content design principles, information clarity, content systems, and customer‑centered writing for product experiences
Track record of influencing cross‑functional partners and driving alignment across Design, Product, Engineering, and Research
Strong systems thinking and the ability to connect content decisions across end‑to‑end journeys, platforms, and customer touchpoints
Excellent communication and storytelling skills, with the ability to present strategy, rationale, and recommendations to senior stakeholders
Experience using research, metrics, and qualitative insights to evaluate content effectiveness and improve customer outcomes
Commitment to accessibility, inclusive language, and building trusted customer experiences
Bachelor’s degree in English, Communications, Human‑Computer Interaction, Design, Journalism, or a related field, or equivalent practical experience
Preferred Qualifications
Experience in the AEC industry
Passion for applying product design, AI, and content strategy to empower designers, makers, and builders
Equal Employment Opportunity At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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