Senior Business Relationship Manager
Inside Higher Ed, Kennesaw, GA, United States
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high‑impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia and are searching for talented people to join us in our vision. Come Take Flight at KSU!
Job Details Job ID : 295686
Primary Location : 1000 Chastain Road NW, Kennesaw, GA 30144
Secondary Location : 1100 South Marietta Parkway, Marietta, GA 30060
Full/Part Time : Full Time
Regular/Temporary : Regular
Job Summary Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high‑impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.
Responsibilities
Leads the strategic engagement between IT and business units to ensure alignment with institutional goals
Develops and maintains executive‑level relationships across academic and administrative units
Acts as a strategic advisor to leadership, identifying opportunities for innovation and transformation
Guides and mentors junior BRMs to support relationship and value management across campus
Establishes and refines BRM practices and processes to enhance strategic impact and service delivery
Leads large‑scale initiatives and represents IT in executive steering committees and governance councils
Advocates for business partner needs in IT planning, resource allocation, and prioritization
Translates complex business needs into actionable strategies and proposals with measurable outcomes
Monitors service and project delivery outcomes to ensure value realization and continuous improvement
Qualifications Educational Requirements Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.
Required Experience Five (5) years of experience in IT‑business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.
Preferred Qualifications
Certified Business Relationship Manager (BRMP® or CBRM®) Certification
Advanced degree from an accredited institution of higher education in a related field
Experience aligning technology solutions with institutional strategy
Knowledge, Skills and Abilities Travels between Kennesaw State campuses and locations as required to maintain effective relationships.
Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus.
Knowledge
Advanced knowledge of service management, business analysis, and value realization methodologies
Experience in complex project and portfolio environments
Skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
Excellent communication skills, including executive‑level presentations
Proven leadership, mentoring, and stakeholder engagement skills
Strategic thinking, business acumen, and technology literacy
Strong analytical, negotiation, and conflict resolution capabilities
Skilled in building trust‑based relationships and influencing at all levels of the organization
Proficient with Microsoft Office suite
Strong attention to detail and follow‑up skills
Strong customer service skills and phone and e‑mail etiquette
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P‑Card).
This position may travel 1% – 24% of the time.
Background Check Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust who have results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process.
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Job Details Job ID : 295686
Primary Location : 1000 Chastain Road NW, Kennesaw, GA 30144
Secondary Location : 1100 South Marietta Parkway, Marietta, GA 30060
Full/Part Time : Full Time
Regular/Temporary : Regular
Job Summary Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high‑impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.
Responsibilities
Leads the strategic engagement between IT and business units to ensure alignment with institutional goals
Develops and maintains executive‑level relationships across academic and administrative units
Acts as a strategic advisor to leadership, identifying opportunities for innovation and transformation
Guides and mentors junior BRMs to support relationship and value management across campus
Establishes and refines BRM practices and processes to enhance strategic impact and service delivery
Leads large‑scale initiatives and represents IT in executive steering committees and governance councils
Advocates for business partner needs in IT planning, resource allocation, and prioritization
Translates complex business needs into actionable strategies and proposals with measurable outcomes
Monitors service and project delivery outcomes to ensure value realization and continuous improvement
Qualifications Educational Requirements Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.
Required Experience Five (5) years of experience in IT‑business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.
Preferred Qualifications
Certified Business Relationship Manager (BRMP® or CBRM®) Certification
Advanced degree from an accredited institution of higher education in a related field
Experience aligning technology solutions with institutional strategy
Knowledge, Skills and Abilities Travels between Kennesaw State campuses and locations as required to maintain effective relationships.
Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus.
Knowledge
Advanced knowledge of service management, business analysis, and value realization methodologies
Experience in complex project and portfolio environments
Skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
Excellent communication skills, including executive‑level presentations
Proven leadership, mentoring, and stakeholder engagement skills
Strategic thinking, business acumen, and technology literacy
Strong analytical, negotiation, and conflict resolution capabilities
Skilled in building trust‑based relationships and influencing at all levels of the organization
Proficient with Microsoft Office suite
Strong attention to detail and follow‑up skills
Strong customer service skills and phone and e‑mail etiquette
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P‑Card).
This position may travel 1% – 24% of the time.
Background Check Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust who have results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process.
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