Client Relations Representative
Surface Experts, Madison, WI, United States
About the Job
Field‐based, relationship‑building role driving a planned route across the Madison area daily, introducing our repair service to property managers and facility managers. No sales background required—provided with proven script and coaching.
Responsibilities
Start your morning by planning your route, reviewing target accounts, and prepping follow‑up notes from the prior day.
Drive your planned route—typically 12–15 stops across the Madison area.
Walk into apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with the people who make repair decisions.
Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers.
Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts.
Log every visit, note, and follow‑up in our software before your day ends.
Attend a weekly team meeting to review numbers, share wins, and receive coaching.
Benefits
Competitive Pay — $50,000 – $75,000+ OTE (base salary + commission). Base is guaranteed.
Time Off — Paid holidays and paid time off.
Work‑Life Balance — Full‑time, standard business hours—no nights, no weekends. Field time with light admin from home or office.
Training & Support — Structured onboarding, national sales training, weekly 1:1 coaching, and a dedicated support center.
Reimbursements — Mileage reimbursed and phone stipend provided.
Autonomy — Manage your own daily schedule and route within your territory.
Team — Small business owner involved; daily communication; weekly team meetings.
Bonus based on performance.
What We’re Looking For
People‑oriented and persistent— comfortable introducing yourself and building rapport quickly; follow up consistently.
Eager to learn— absorb a proven script and playbook, deliver it well, and continuously improve with coaching.
Reliable and routine‑driven—execute daily habits like routing, logging visits, and sending follow‑ups.
Detail‑oriented by habit—log visits, track contacts, and treat follow‑ups as part of the job.
Self‑directed—manage your own schedule and route; accountability lives in your daily logs and results.
Requirements
Valid driver’s license, clean driving record, reliable personal vehicle.
Must be based in the Madison/Dane/Rock County area—daily travel throughout Madison and nearby communities.
Comfortable learning new software—CRM and routing tools provided and trained.
Strong written and verbal communication skills.
Additional Information Flexible work‑from‑home options available.
Compensation: $50,000.00 – $75,000.00+ per year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
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Responsibilities
Start your morning by planning your route, reviewing target accounts, and prepping follow‑up notes from the prior day.
Drive your planned route—typically 12–15 stops across the Madison area.
Walk into apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with the people who make repair decisions.
Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers.
Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts.
Log every visit, note, and follow‑up in our software before your day ends.
Attend a weekly team meeting to review numbers, share wins, and receive coaching.
Benefits
Competitive Pay — $50,000 – $75,000+ OTE (base salary + commission). Base is guaranteed.
Time Off — Paid holidays and paid time off.
Work‑Life Balance — Full‑time, standard business hours—no nights, no weekends. Field time with light admin from home or office.
Training & Support — Structured onboarding, national sales training, weekly 1:1 coaching, and a dedicated support center.
Reimbursements — Mileage reimbursed and phone stipend provided.
Autonomy — Manage your own daily schedule and route within your territory.
Team — Small business owner involved; daily communication; weekly team meetings.
Bonus based on performance.
What We’re Looking For
People‑oriented and persistent— comfortable introducing yourself and building rapport quickly; follow up consistently.
Eager to learn— absorb a proven script and playbook, deliver it well, and continuously improve with coaching.
Reliable and routine‑driven—execute daily habits like routing, logging visits, and sending follow‑ups.
Detail‑oriented by habit—log visits, track contacts, and treat follow‑ups as part of the job.
Self‑directed—manage your own schedule and route; accountability lives in your daily logs and results.
Requirements
Valid driver’s license, clean driving record, reliable personal vehicle.
Must be based in the Madison/Dane/Rock County area—daily travel throughout Madison and nearby communities.
Comfortable learning new software—CRM and routing tools provided and trained.
Strong written and verbal communication skills.
Additional Information Flexible work‑from‑home options available.
Compensation: $50,000.00 – $75,000.00+ per year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
#J-18808-Ljbffr